Customer Support Specialist, Boulevard
$65k
+ a 10% annual bonus + equity
More information about location
Business management platform for self-care businesses
Open for applications
Business management platform for self-care businesses
201-500 employees
Open for applications
$65k
+ a 10% annual bonus + equity
More information about location
201-500 employees
Company mission
To empower everyone to look and feel their best – one client, professional, appointment, and business at a time.
Role
Who you are
- Experience: 3+ years working in a customer service, operations, or tech support role, OR 3+ as a leader at a self-care business
- Flexibility: Boulevard is a tech company with customers doing business around the clock; team members may occasionally work extended days as needed and provide on-call coverage on holidays
- Technical Expert: You’ll learn Boulevard's technology platform, explain the system to customers of varying technical savvy, and apply critical thinking and creative problem-solving each day
- Curiosity: You enjoy uncovering the ‘why’ behind how things work and problem-solving
- Let’s-do-this energy: Bring your customer service hat, share your love of change and challenge, and jump into our entrepreneurial, fast-paced environment
- Multi-tasking: Help Chat is second nature for you. Quality isn’t sacrificed for speed and efficiency
- Joy for details: Every i is dotted, every t is crossed. Our customers mind the details for their clients, and we do the same for them, with pleasure
- Solution-based Thinking: Identify opportunities to improve customer experience
- High EQ: You navigate complex interactions with your versatile communication style, sophisticated interpersonal skills, and a resilient spirit
What the job involves
- The Customer Experience group is responsible for launching, supporting, and strengthening business relationships with Boulevard customers.
- The Support Specialist is the first line of communication for customers reaching out for assistance.
- Customer satisfaction is never sacrificed while meeting service-level expectations.
- From business owners, front desk users, or service providers, you’re available to answer their questions through multiple contact channels.
- Your assistance to all Boulevard platform users directly drives our immediate success as well as our continuous improvement and long-term growth
- Understand, anticipate, and empathize with customer’s needs before digging in to provide resolutions
- Collaborate closely with a remote team to deliver outstanding troubleshooting, training, and customer support
- Follow a structured team schedule and the guidelines of our quality program to ensure consistent and reliable support
- Assist up to five customers simultaneously via live chat and provide support via emails, phone calls, and screen sharing
- Give life to our Boulevard values by personifying the brand in every interaction and delighting customers
- Identify process and product improvements and work with internal teams to improve the overall customer experience
- Provide remote troubleshooting for hardware devices and mobile applications
- Delve into our customers’ business needs by assisting with reporting inquiries, identifying discrepancies, and suggesting reporting solutions
- Become an industry expert. Learn our customers’ business needs and effectively communicate technical solutions to a diverse and creative audience
- Collaborate with Finance, Engineering, Product, and other Customer Experience teams
Our take
Boulevard is a business management platform developed to help streamline the operations of appointment-based businesses, particularly spas and hairdressers. Boulevard addresses the challenges of spas and hairdressers by designing software that makes it easier to automate workflows, scheduling, and pricing, helping drive customers through their doors.
The global spa and salon market is expected to reach a market size in excess of $215 billion by 2026. Traditionally, appointment-based businesses are heavily reliant on paperwork and receptionists, but Boulevard is looking to modernise the industry by helping drive efficiencies, profit, and better customer experience.
Boulevard is one in a sea of companies offering software to digitizing appointment-based businesses. However, the substantial funding it has raised across multiple rounds demonstrates that it has maintained traction in the market as it grows, with investment cited to go towards hiring talent and building more tools to reach a wider set of users. To bolster its offering in a competitive marketplace, Boulevard launched Boulevard Capital in 2024, a growth funding platform for businesses that use its booking software.
Steph
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
57% female employees
0% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Aug 2022
$70m
SERIES C
Nov 2020
$27m
SERIES B
Total funding: $108m
Company benefits
- Premier Health Benefits - 100% coverage plan options from Blue Shield of CA, Beam, and VSP
- Flexible Vacation & PTO
- Quarterly Bonus - Get rewarded when we reach our revenue targets
- 401k Match
- Boulevard Bucks - Get $200 to experience a Boulevard partner or self-care provider every quarter
- $250 upon signing and $75 monthly for your home workspace
- Fully Remote
Company values
- Fashion the future: We are creators obsessed with designing solutions that are as elegant as they are powerful. We dream big and anticipate tomorrow’s needs today
- Win with service: We treat our customers with the same enthusiasm, attention, and incredible service that they give to their clients. We lead with kindness and empathy, and we forge meaningful relationships that go beyond technology
- Thrive together: We are committed to the success of those around us – our colleagues, our customers, and the entire self-care community. We treasure learning, humility, and inclusion, and we thrive on working with those who make us better
- Share the passion: We not only build world-class technology that self-care professionals deserve — we share their love for helping people look and feel their best
Company HQ
Central LA, Los Angeles, CA
Articles
Leadership
Matt Danna
(CEO)Started their career with 6 years in Product at DeviantArt, before working at Fullscreen as VP of Product. After brief Product Consultancy roles, they co-founded Boulevard as CEO in February 2016.
Sean Stavropoulos
(CTO)They studied at California Polytechnic before working as a Honeywell Aerospace Systems Engineer and in Engineering at Fullscreen for almost 3 years. They spent a year as a Startup Consultant before co-founding Boulevard with Matt.
Share this job
View 12 more jobs at Boulevard