Senior Provider Partnerships Manager, WelbeHealth
$130-158.6k
+ Bonus + Equity
Up to 10-15% of travel
At-home healthcare for the elderly
Posted today
At-home healthcare for the elderly
501-1000 employees
Posted today
$130-158.6k
+ Bonus + Equity
Up to 10-15% of travel
501-1000 employees
Company mission
To help seniors thrive and live longer with greater connection, vitality, and meaning.
Role
Who you are
- Must be comfortable with travelling to our WelbeHealth Southern California PACE Centers based on business needs - up to10-15% of travel
- Bachelor’s degree in relevant field; professional experience may be substituted
- Minimum of five (5) years of progressive experience in provider relations, network management, or health plan operations/account management in a complex healthcare environment - Healthcare experience is a must have for the role
- Minimum of two (2) years of direct team management experience, with a demonstrated ability to manage and mentor a small to mid-size team remotely
- Demonstrated ability to design, implement, and optimize operational processes and infrastructure to improve team efficiency and effectiveness
- Demonstrated ability to build trust-based relationships with a diverse group of internal and external stakeholders
- Track record of reliably managing complex processes to on-time completion
What the job involves
- This role will be overseeing our Southern California WelbeHealth Markets
- The Senior Manager, Provider Partnership is accountable for overseeing daily operations while mentoring and coaching a team, fostering their professional growth, and ensuring their success in driving provider engagement and operational excellence
- The Senior Manager, Provider Partnership plays a critical role in local strategy development, identifying opportunities to enhance our provider network’s performance and foster deeper mission alignment
- This role is instrumental in building infrastructure and designing/refining robust processes that streamline workflows, improve efficiency, and equip their team with the tools they need to thrive
- Collaboration with internal departments is critical to enable our aligned provider networks to deliver timely medical services to frail seniors across multiple geographies
- Directly oversee, recruit, onboard, and develop a high-performing team, providing ongoing, hands-on coaching, mentorship, and performance feedback to enhance skills, and ensure professional growth
- Identify, design, and implement scalable processes, workflows, and tools to optimize team effectiveness and streamline provider onboarding, training, and ongoing relationship management - this includes creating and updating training materials, standard operating procedures, and best practice guides
- Proactively analyze operational gaps and develop innovative solutions to improve efficiency, accuracy, and provider satisfaction
- Collaborate with senior leadership to develop and refine the overarching provider partnership strategy, aligning with organizational goals and participant needs
- Establish, monitor, and report on key performance indicators (KPIs) and service level agreements (SLAs) for the team and the overall provider network
- Act as an escalation point for complex provider relationship challenges, supporting the team in resolving difficult issues and maintaining positive partnerships, as well as occasionally conduct field visits with the team to provide direct coaching, observe processes, and support critical provider meetings
- Build strong, collaborative relationships with internal departments (e.g., Clinical Operations, Utilization Management, Claims, Contracting, PACE Center Leadership) to ensure seamless communication, workflow integration, and alignment in supporting our provider network
Our take
Healthcare and insurance can be tricky to navigate, especially for the eldest and most vulnerable. That's what WelbeHealth aims to change with its healthcare management program for seniors.
It markets its program as ‘PACE’ - that’s Program of All-inclusive Care for the Elderly - which means that once a patient signs up, WelbeHealth coordinates and pays for all their healthcare, taking pressure off the patient and caregivers. It’s covered under Medicare and Medi-Cal and puts a strong focus on coordinating support to help patients stay at home and remain an active part of their community.
There’s a wide market for healthcare management, particularly healthcare for seniors. WelbeHealth’s offer has raised impressive funds and seen solid growth and community impact. In 2023, it bolstered its growth with new hires in key leadership positions, indicating its attractiveness for medical science and technology leaders.
Steph
Company Specialist at Welcome to the Jungle
Insights
26% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2020
$30m
SERIES C
Jun 2018
$15m
SERIES B
Total funding: $61.2m
Company benefits
- TIME TO RECHARGE: We believe in healthy and refreshed employees. That’s why full-time employees get 17 days of paid time off in year one, 12 company holidays and 5 sick days
- EQUITY PARTICIPATION RIGHTS FOR ALL: Our success is a reflection of our employees. That’s why we’ve implemented a best practice from leading companies: Equity Grants for all employees
- COMPREHENSIVE BENEFITS: We’ve got you covered! Health, dental, vision and life insurance coverage. Paid parental leave. 401k matching program. Continuing Medical Education opportunities
Company HQ
Downtown Menlo Park, Menlo Park, CA
Leadership
Adam Groff
(Co-founder)Co-founded Calibrater Health, GoHealth Urgent Care and Better Life Partners, and work at Dartmouth Hitchcock Medical Centre.
Si France
(CEO & Co-founder)Former Engagement Manager at McKinsey, and co-founder & CEO of GoHealth Urgent Care.
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