Concierge Representative, Confluent
$52.4-61.6k
+ Equity package
Data streaming platform
Open for applications
Data streaming platform
1001+ employees
Open for applications
$52.4-61.6k
+ Equity package
1001+ employees
Company mission
Founded by the team that built Apache Kafka, their mission is to make managing Kafka easy.
Role
Who you are
- Experience diagnosing and resolving customer issues
- Desire to ensure customer success through direct interaction
- Outstanding written and verbal communication skills
- Detail-oriented, procedure-driven, with a keen desire for continuous improvement and efficiency
What the job involves
- Confluent Concierge Representatives work directly with customers to provide a range of key, non-technical, customer service-related activities, to address issues in the use of Confluent Cloud and Confluent Platform
- Throughout all of these interactions, you’ll build strong relationships with customers while ensuring an exemplary support experience, and timely resolution to customer requests
- Working directly with customers — to resolve a wide range of non-technical issues with their Confluent deployments, such as registration or account creation requests (via call, email, chat, or social media platforms)
- Contributing to process development — we’re looking for people who want to help lay the foundation for efficient growth and best-in-class culture
- Collaborating cross-functionally — with other Confluent teams and geographical regions, to achieve successful customer outcomes. This could include escalating to the appropriate team (when necessary), or passing customer feedback onto the Product or Sales team to improve the organisations' offerings
- Improving operational documentation — by authoring and continuously improving run-books used by the global team
Our take
Confluent is a commercial company built on top of the open-source Apache Kafka project. Confluent and Kafka have developed a streaming data technology that processes massive amounts of information in real-time.
The streaming database technology was developed at LinkedIn as a way of moving massive amounts of messages. The company decided to open-source that tech in 2011, and Confluent launched as the commercial arm in 2014.
While the base open-source component remains available for free download, it doesn’t include the additional tooling the company has built to make it easier for enterprises to use Kafka. Confluent's value add is in those additional tools, including a cloud version of the product and a marketplace for sharing extensions to the platform.
Confluent expanded strategic partnerships with Microsoft and acquired Immerok, and in 2023 expanded its cloud platform. 2024 saw further product expansions with the launch of the Confluent Migration Accelerator, all exemplifying how the company is living up to its name by rocket-boosting the benefits of Apache Kafka integration for companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Apr 2020
$250m
SERIES E
Jan 2019
$125m
SERIES D
Total funding: $455.9m
Company HQ
Mountain View, California
Leadership
Jay Kreps
(Co-Founder & CEO)Previously a Principal Engineer at LinkedIn.
Neha Narkhede
(Co-Founder & Board Member)Previously a Lead Engineer at LinkedIn and Oracle. They are an Investor/advisor for Gem, Block Party, Material Security, Abacus AI, Cortex Data, Yugabyte, Metaphor Data, Natalist, Common Room, and more.
Jun Rao
(Co-Founder)Previously a Senior Engineer at LinkedIn. Has a PhD in Computer Science from Columbia University.
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