Staff Product Designer, Gusto

• You’ll bring deep experience in systems thinking, UX/UI design, interaction design, and service design to unify these complex surfaces into scalable, cohesive, and elegant experiences
• 8+ years of product design experience with a strong portfolio of systems-level design, internal tooling, and customer-facing product surfaces
• Experience working on complex, data-rich products—particularly in B2B SaaS environments with interconnected product offerings
• Demonstrated success in designing for both internal users and external customers, and the ability to balance their competing needs
• Fluency in UX best practices, UI design, interaction design, and accessibility standards
• Strong service design capabilities and a proven ability to map and simplify complex systems across touchpoints and orgs
• Excellent collaboration and communication skills, with the ability to lead through influence and align cross-functional teams
• Comfort leading ambiguous, 0-to-1 work, and building long-term vision while executing toward near-term milestones
• Experience using tools like Figma, Amplitude, and FullStory—and in leveraging mixed-methods research to inform design
• Passion for empowering internal teams and improving the quality of internal systems through intuitive, scalable design

Desirable

• As a Staff Product Designer focused on Growth & Commerce, you’ll take on a first-of-its-kind role at Commerce—reimagining both the internal and customer-facing experiences that power how we bill, invoice, price, package, and sell our products
• You’ll lead the design of dynamic pricing and billing surfaces across the end-to-end customer journey, while also building critical internal tools that empower Gusto teams to move faster and deliver better customer outcomes
• Your work will be foundational to how Gusto presents value to customers and how our internal teams support that experience behind the scenes
• Gusto’s Growth team is dedicated to helping customers discover, adopt, and expand into the Gusto ecosystem in meaningful ways
• You’ll be joining a collaborative, cross-functional team of designers, engineers, PMs, data scientists, and key business partners who care deeply about customer experience—and who operate at the intersection of product-led growth, marketing, and sales
• In this role, you'll work closely with partners across Growth & Commerce, Sales, Marketing, and BizTech, while serving as the lead designer across several interrelated surfaces and systems
• Design dynamic pricing and packaging displays that span the funnel—from acquisition through activation and billing—ensuring customers can easily understand and select the right plan or add-on for their needs
• Lead the redesign of Gusto’s invoicing and billing surfaces, improving clarity, reducing cognitive load, and setting a scalable foundation for future plan and pricing evolution
• Build and improve internal tools such as the Promo Engine, Product Catalog, and Billing Platform, to enable self-service for internal teams across Growth, Marketing, Accounting, and Sales
• Improve existing tools and workflows in Gusto’s internal platforms that enable better efficiency and outcomes for our Expansion Sales team
• Drive holistic service design, connecting the dots between how internal teams support customer decisions and how customers experience pricing and billing throughout their journey
• Collaborate deeply with cross-functional partners to align on strategy, lead workshops, and co-create end-to-end solutions across multiple surfaces
• Create scalable, consistent patterns by working with and contributing to Gusto’s design system to ensure alignment across internal and external experiences
• Use a mix of data and qualitative insights to validate decisions, inform tradeoffs, and refine designs over time through iteration