Senior Program Manager, Hootsuite
Product Delivery
$151.5-212.1k
Salary based on US applicants. Canada Pay Range: $122,300—$172,300 CAD
Social media management tool
Job no longer available
Social media management tool
1001+ employees
Job no longer available
$151.5-212.1k
Salary based on US applicants. Canada Pay Range: $122,300—$172,300 CAD
1001+ employees
Company mission
To empower organizations to build trust and deepen relationships through the power of social.
Role
Who you are
- Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community
- Curious. You are always learning and seeking ways to make things better
- Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity
- Humble. You lead with humility and empathy, respecting and learning from the perspectives of others
What the job involves
- We are seeking a Senior Program Manager (Product Delivery) to join our PMO team and lead program and project management efforts for the designated business unit(s)
- This individual will be responsible for understanding business objectives, ensuring proper program planning, and consistent execution of these objectives within a budget and with minimal disruptions
- This role reports to the Director, Product Delivery Program Management
- Develop comprehensive project plans, outlining scope, goals, deliverables, and timelines for each priority
- Drive communication with cross-functional teams to ensure alignment during the planning phase
- Continuously review and adjust plans as needed to accommodate changes in scope, resources, or priorities
- Implement a 'two-week sprint' mentality and schedule, promoting agile project management methodologies within the team
- Monitor progress and adjust execution strategies as needed to overcome obstacles and ensure timely delivery of projects
- Facilitate regular check-ins and updates with stakeholders to maintain alignment and visibility throughout the project lifecycle
- Establish and maintain standardized processes and guidelines for program management within the assigned area
- Conduct regular audits to ensure compliance with established governance policies and identify areas for improvement
- Provide ongoing training and support to team members in the adoption of best practices for planning and execution
- Collaborate with the Launch Program area to develop and implement strategies for seamless integration of projects into launch operations
- Share insights and lessons learned from previous projects to improve overall delivery processes
- Establish clear communication channels between program management and launch operations teams to ensure transparency and alignment
- Collect and analyze relevant data to identify trends, risks, and opportunities for improvement within projects and across the program area
- Develop and present regular reports to leadership, highlighting key insights and providing actionable recommendations for course correction
- Implement data-driven decision-making processes within the program management team to ensure informed and effective planning and execution
- Act as a liaison between the program management team and CTO/CPO leadership, providing regular updates on progress, risks, and challenges
- Collaborate with leadership to develop and implement strategies to address business objectives and drive continuous improvement
- In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model
- Participate in strategic planning sessions to help shape and prioritize objectives for the business unit
- Monitor resource utilization and capacity within the assigned area, proactively identifying potential bottlenecks and adjusting allocations as needed
- Collaborate with leadership to prioritize projects and allocate resources based on business needs and strategic objectives
- Develop and maintain tools and processes for tracking resource availability, commitments, and overall capacity
- Act as a point of escalation for issues impacting team performance or project delivery, working with stakeholders to identify and implement solutions.Provide guidance and best practices to team members on effective issue resolution and risk mitigation strategies.Foster a culture of proactive problem-solving and continuous improvement within the program management team
Our take
Hootsuite is a leading social media management platform that’s been around since the early days of this now-ballooning online sector. With over 18 million customers, and used by over four fifths of the Fortune 1000, this giant is hugely competitive in the space.
Thought Hootsuite's plans for an IPO didn't survive the tough economic conditions of 2022 (like many of its peers, the company engaged in several rounds of layoffs), it has since reworked its leadership team to get back on course as the economy recovers.
Just like its acquisition of Sparkcentral saw the company expand into customer service, its more recent purchase of Talkwalker sees it integrate AI into its platform. The combined offering will supply businesses with a social media performance engine to turn insights into action, all fuelled by artificial intelligence.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-26% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2014
$60m
SERIES D
Aug 2013
$165m
SERIES B
Total funding: $246.9m
Company benefits
- 100% coverage on mental health-related treatments in North America. Culturally appropriate trauma counselling services
- A company-wide Wellness Week between July 5 to 12 where we can all “unplug” together
- Accidental death and dismemberment (AD&D) Insurance
- Dental Insurance
- Disability Insurance
- Employee Assistance Program
- Gym / Wellness Reimbursement ($55 per month)
- Gym Discount
- Health Insurance
- Life Insurance
- Maternity Leave
- PTO (Vacation / Personal Days) - 20 days. After your two year anniversary, you get an additional two days each year until you reach thirty days (six weeks) at your sixth anniversary
- Paternity Leave
- Sick Time (for individual employee and family members)
- Bereavement Leave
- Business Travel Insurance
- Company Phones
- Fertility Assistance (Coverage for fertility treatments and gender affirmation surgeries)
- Immigration Assistance
- Phone Bill Reimbursement ($50 per month)
- Remote Work
- 401k
- Employee Discount
- Pet Friendly Workplace
- RRSP Matching
- Volunteer Time Off
Company values
- Step Up - Show the world what it looks like to live and work by these guiding principles
- One Team - Make Hootsuite a place where we all feel safe, welcomed, valued, and empowered to do our best work together without compromising who we are
- Customer Obsessed - Focus relentlessly on helping our customers succeed
- Go Fast, Be Agile - Widen our competitive advantage by committing to speed and simplicity over perfection and complexity
- Play to Win - Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders
- Neighbors and Allies - Give back to our communities and be an ally
Company HQ
South Main, Vancouver, BC
Articles
Leadership
Ryan Holmes
(Founder & Board Member)Previously founded interactive agency Invoke Media, served on the Board of Directors for Ariztia, and founded pre-seed fund LOI Venture.
Irina Novoselsky
(CEO)Previously Board Member at Lemonade and World Business Chicago, CEO at CareerBuilder and President at Novitex Enterprise Solutions.
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