Manager of Implementations, Ironclad
$140-170k
+ Equity
More information about location
Enterprise software for managing contracts
Be an early applicant
Enterprise software for managing contracts
501-1000 employees
Be an early applicant
$140-170k
+ Equity
More information about location
501-1000 employees
Company mission
To power the world’s contracts.
Role
Who you are
- Demonstrated experience managing or mentoring teammates
- Demonstrated experience in PS delivery role, and success hitting key KPIs like Implementation CSAT, managing project risk, and ensuring a successful implementation motion
- Strong interpersonal skills, and ability to coach, grow, and motivate team members
- 6 to 8 years of experience working with a SaaS/Technology vendor
- Experience with Ironclad platform or CLM solutions preferred
- Communication skills, ability to establish a vision for the team, and provide and receive feedback
- Ability and willingness to travel at estimate of 10%
What the job involves
- We are seeking a highly motivated and experienced Manager of Implementation Management to help lead our Implementation Managers and ensure the successful implementation of our largest, most complex implementations
- Our Implementation Managers oversee end-to-end project timelines, milestones, and deliverables, they identify and manage project risk, and they host project syncs and steering committee meetings, interfacing directly with executives
- As a Manager, Implementation Manager, you’ll support the team with project escalations, ensuring projects are delivered on time and within budget, and help improve existing processes or develop new ones to make our implementation motion more efficient
- People are our key resource, so strong people management skills, ability to motivate, retain and grow teammates is critical to the success of this role
- This is a customer-centric role and we are looking for an individual who feels strongly not only about leading a diverse team, but also passionate about interfacing with customers on a daily basis
- Lead, mentor, and develop a high-performing team of Implementation Managers
- Set clear performance goals, provide regular feedback, and support professional development
- Oversee delivery of our largest Implementation packages, Custom SOW delivery
- Collaborate with cross-functional teams (Sales, Product, Engineering, and Customer Success) to align implementation processes with customer needs and company objectives
- Advise on staffing decisions, resource management and forecasting
- Exercise strong customer leadership by mitigating risks, managing escalations, and ensuring implementation success and customer satisfaction
- Work with the Director of Professional Services on annual planning, strategy and risk identification and management
- Analyze implementation metrics and feedback to identify areas for improvement and increase efficiency
- Develop scalable systems and processes to support a growing customer base and ensure consistent delivery excellence
- Be accountable for key metrics such as billable utilization, revenue delivered, gross margin, and implementation health
Our take
Business contracting is often inefficient and messy, with approvals required from various stakeholders and many processes still paper-based. Ironclad is a platform that digitises, automates, and streamlines contract workflows, allowing legal teams to focus on legal work rather than paperwork. Ironclad’s platform features collaborative tools that facilitate business operations and extract and catalog contract metadata, making information easier to access and act upon. Its enterprise customers include Dropbox, Mastercard, Pixar, Fox, and L’Oréal.
Despite its success, Ironclad faces competition in the $3 billion contract lifecycle management industry from major players like DocuSign and emerging ones like Contractbook. The company recently announced Ironclad Signature, marking its entry into the $25 billion eSignature market. The new feature speeds up the signature process by an estimated 80% and provides summaries and approval histories to users. This new tool is expected to strengthen Ironclad's position in the sell-side contract lifecycle management market.
Additionally, Ironclad introduced value-based pricing, charging only for completed, signed agreements, unlike other providers who charge for every signature packet sent out. Ironclad, backed by investors like Accel, Sequoia, Y Combinator, and BOND, remains committed to innovating and maintaining its leadership in the contract lifecycle management space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2022
$150m
SERIES E
Dec 2020
$100m
SERIES D
Total funding: $334.1m
Company benefits
- Dental, and vision insurance
- 401K
- Wellness reimbursement
- Flexible vacation policy
- Generous parental leave for both primary and secondary caregivers
- Work from home opportunities
- Health insurance
Company HQ
South Beach, San Francisco, CA
Leadership
Cai GoGwilt
(CTO & Chief Architect)Studied HSPS at Cambridge, and Computer Science at MIT. Was a Summer Technology Analayst at Goldman Sachs. Worked as a Research Assistant at MIT. Was a Software Engineer at Palantir.
Jason Boehmig
(CEO)Former Corporate Lawyer at Fenwick and Professor of Law at the University of Notre Dame before founding Ironclad in 2014.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 34 more jobs at Ironclad