Customer Success Manager, Risk Ledger
£60-75k
+ Generous EMI equity package
2-3 days a week in office (Old Street, London)
Supply chain cybersecurity provider
Posted today
Supply chain cybersecurity provider
21-100 employees
Posted today
£60-75k
+ Generous EMI equity package
2-3 days a week in office (Old Street, London)
21-100 employees
Company mission
To secure the global supply chain.
Role
Who you are
- 3+ years of Customer Success experience, ideally in B2B SaaS or Cyber Security, working with mid‑market or enterprise accounts
- Experience managing customers operating in similarly complex, regulated environments
- A strong understanding of complex organisational structures and experience navigating multiple senior stakeholders with differing priorities
- Excellent communication skills and a natural ability to build trust, ask the right questions and uncover where you can drive impact. You’re comfortable engaging key stakeholders, including in‑person meetings and workshops with senior decision‑makers
- A highly collaborative mindset - you enjoy working with Product, Sales, Marketing and Support to deliver the best possible outcomes for customers and for the business
- A genuine interest in technology and the curiosity to continuously learn new concepts, features and market trends - and translate them into value for your customers
- A strong impact and results focus - you have a real sense of ownership, can prioritise across multiple complex customers, and understand the importance of measuring the success of your work against clear outcomes
- High EQ is essential to succeed in this role. You’ll thrive in a low‑ego environment that values self‑awareness and two‑way feedback, and you’ll be on a continuous journey of personal and professional growth. You’ll be able to regulate your emotions and behaviour, stay resilient in a fast‑paced start‑up environment, and communicate and collaborate effectively with people from all walks of life
What the job involves
- You’ll join a cross‑functional Customer Success team that works hand‑in‑hand with Product, Marketing, Sales and the wider business to deliver real outcomes for our customers. We are collaborative partners, focussing on deeply understanding each customer’s context, goals and constraints
- We continuously iterate on how we work, whether that is evolving our product, refining our playbooks, or improving our internal processes, so that we consistently deliver exceptional value to our users and to the business
- You’ll join Risk Ledger as a Customer Success Manager, across mid‑market to enterprise accounts. Our team and customer base are growing quickly, and you’ll step into a role where you can design and improve our Customer Success approach, not just execute a standard set of tasks
- You’ll have the opportunity to:
- Work closely with teams across the business on high‑impact initiatives, from onboarding and adoption programmes to advocacy and expansion plays
- Help shape how we scale Customer Success, including in highly regulated environments
- Take ownership of how we operationalise our strategy for your book of business, rather than simply managing a set of accounts
- You will play a pivotal role in driving growth within our customer base, managing the entire customer lifecycle for your portfolio - from onboarding through to renewals and expansion. You’ll be accountable for ensuring your customers achieve meaningful outcomes with Risk Ledger, identifying and executing on growth opportunities, and ultimately maximising NRR across your portfolio
- You’ll contribute directly to the development of our product by maintaining a tight feedback loop with our Product team. You’ll build strong, trusted relationships with your customers so you can deeply understand their needs and how they use our platform. You will be the voice of the customer internally, translating what you see and hear into actionable insight that shapes our strategy, roadmap and go‑to‑market
- Manage a portfolio of high‑touch customers, ensuring they successfully adopt Risk Ledger and achieve their business goals
- Onboard new customers onto the Risk Ledger platform, including product implementation, training and change management with key stakeholders
- Run regular business reviews with customers in order to collaborate with your customers to make sure they continuously remain engaged and achieve their goals
- Own the end‑to‑end renewal process for your customers, proactively understanding their sentiment and renewal intent to surface growth opportunities early and mitigate risk before it becomes urgent
- Build strong relationships with senior stakeholders across multiple departments within your customers’ organisations, often in complex public‑sector structures
- Be the voice of the customer inside Risk Ledger, collaborating closely with Product, Sales and Marketing to shape better solutions, inform our positioning, and drive growth across the wider business
Salary benchmarks
Our take
Risk Ledger was founded with the goal to shift the way organisations deal with cybersecurity and information management in the supply chain. Through its platform, Risk Ledger is marking a turning point in the process of discovering, measuring and then mitigating security risks for companies, their clients and their suppliers. Risk Ledger is trying to lower the number of data breaches experienced by companies and consumers as a consequence of supply chain attacks on a global level.
According to research, over 60% of organisations have suffered a data breach originating in the supply chain with fines inevitably following. Mainstream risk assurance methods are no longer be able to effectively detect and mitigate the growing risk associated with more complex and more global supply chains. SMEs are also generally less resilient to security attacks than multinational corporations due to smaller budgets and teams; over 50,000 SMEs in the UK could collapse after a successful cyber attack.
Risk Ledger has helped customers collect supplier data up to 70% faster than before and reduced per-supplier costs by up to 90%. Its challenge now is to provide integrations with different tools and, by doing so, turn Risk Ledger into a Security Information and Event Management (SIEM) solution.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Nov 2023
$8.4m
SERIES A
Oct 2021
$2.8m
SEED
Total funding: $13.7m
Company benefits
- Generous EMI equity package
- Enhanced family (parental) leave - gender-neutral policy, 12 weeks paid leave
- Comprehensive Private Healthcare covering both physical and mental well-being
- 28 days holiday (plus bank holidays!)
- Additional 30 days of unpaid leave per year to use as you wish
- £500 WFH budget
- Flexible hybrid working
Company values
- Communicate
- Always be learning
- Be honest
- Simple is best
- Aim high
- Find solutions, be pragmatic
Company HQ
Shoreditch, London
Articles
Leadership
Haydn Brooks
(CEO)Previously a Consultant in Cyber Security/Risk at KPMG & Deloitte. Also worked as Information Security Manager at Secgate.
Daniel Saul
(CTO)Started Risk Ledger after graduating from UCL, where he studied Electronic Engineering with Computer Science.
Diversity, Equity & Inclusion at Risk Ledger
India Renziehausen (Customer Success Lead)
- We're proud to come from all walks of life
- Continuing to build on strong foundations, each and every person at Risk Ledger consciously and intentionally holds themselves accountable to help create a truly special environment to work in. One where everyone can feel safe and connected to their colleagues.
- A community where you can embrace your authentic self everyday, even the bad or hard ones. Where your uniqueness and diversity of thought - through both career and life experiences - are seen, celebrated and valued.
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