Senior Product Research Manager, Etsy
Core Seller Experience
$202-262k
In addition to salary, you will also be eligible for an equity package and an annual performance bonus
More information about location
eCommerce platform for handcrafted goods
Be an early applicant
eCommerce platform for handcrafted goods
1001+ employees
Be an early applicant
$202-262k
In addition to salary, you will also be eligible for an equity package and an annual performance bonus
More information about location
1001+ employees
Company mission
To keep human connection at the heart of commerce.
Role
Who you are
- If you're motivated by work that has real impact on people's livelihoods — and by building the kind of research culture where great work thrives — this role is for you
- 7+ years of experience in applied product research, ideally in a B2C or e-commerce company — experience with seller-facing products or seller tooling is a strong plus
- 4+ years of research management experience developing and motivating a high-performing UX research team, with a genuine enjoyment of coaching others on craft and career growth
- A track record of influencing product decision-making at a senior level, with a strong point of view and action-oriented research that moves organizations forward
- A belief that deeply understanding your customers is a competitive advantage — and the ability to mobilize product partners around that conviction
- The ability to balance rigor with speed-to-learning, and to guide your team in doing the same across a range of generative and evaluative methods
- A reputation for making research land and drive change — you've developed the tools, narratives, and organizational muscle to ensure insights don't just get heard, they get acted on
- The ability to build a culture of evidence-based decision making, bringing partners across Product, Design, Engineering, and Analytics along with you
- A natural connector who builds trust and collaborates fluidly across functions and levels of seniority
- A clear perspective on where the research discipline is headed — and a desire to help shape what great research practice looks like at Etsy
What the job involves
- We are looking for a Senior UX Research Manager to lead the research team and guide product strategy for our Core Seller Experience organization
- As a Senior UX Research Manager on this team, you'll lead a talented group of UX researchers working across a range of seller-facing initiatives, partnering closely with product, design, analytics, and engineering to translate deep human understanding into meaningful product direction
- You'll be both a people leader and a strategic thought partner — someone who can develop researchers, champion a high bar for research quality, and influence how the organization thinks about the seller experience at scale
- This is a full-time position reporting to the Director, Research
- Lead and mentor a team of UX researchers, supporting their growth in research craft, prioritization, and career development
- Collaborate with Core Seller leadership to shape long and short-term research strategy, ensuring the team is focused on the highest-impact questions
- Guide researchers on study design across a wide range of generative and evaluative methods, including mixed-methods planning with quant and market research partners
- Define and manage a research portfolio that balances foundational understanding of the seller experience with timely, evaluative insights that support product decisions
- Communicate and socialize findings in ways that embed the seller's voice into product strategy and drive action across partner teams
- Run your own research projects when the need arises, staying close to the work and modeling strong research practice for your team
- Partner with other research managers to strengthen the broader team through shared tools, talent development, and knowledge-sharing
- Recruit and hire outstanding researchers and set them up for success through a thoughtful onboarding experience
- Contribute directly to the Research team's overall strategy and focus areas
- Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law
Our take
Created as an alternative to more corporate eCommerce sites, Etsy is a peer-to-peer (P2P) website where users buy and sell handmade crafts, vintage items, art and photography. The online marketplace works similarly to Amazon and eBay, only with an emphasis on unique items rather than mass-produced merchandise.
Since its IPO in 2015, it has managed to hold its own in an increasingly competitive eCommerce industry, including from Amazon's handmade section that launched in 2015. Further, by providing sellers with ownership over pricing and branding, the site is attractive for those wanting to set up a business on an established platform.
However, the seller-side of Etsy is not without problems. A hike in transaction fees and the introduction of mandatory marketing fees for artists with high turnovers created significant discontent amongst sellers. Despite this, Etsy continues to connect artists and consumers, attracting shoppers with its message of extraordinary, handmade and affordable products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2012
$40m
LATE VC
Aug 2010
$20m
SERIES E
Total funding: $91.7m
Company benefits
- Equity (offers vary by country)
- Performance bonuses
- Paid gender neutral parental leave
- Adoption and family planning
- Back-up care
- Volunteer time off
- Donation matching
- Employee resource groups
- Global virtual events
- Employer paid health benefits
- Fitness benefits
- Wellness programming
- Mental health benefits
- 401K matching/Pension contributions
Company HQ
Downtown Brooklyn, NY
Leadership
Josh Silverman
(CEO)Previously senior executive at eBay, CEO of Shopping.com, CEO of Skype and President of Consumer Products & Services at American Express.
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