Support Specialist, Wisedocs
More information about location
AI processing for medical documents
Job no longer available
AI processing for medical documents
101-200 employees
Job no longer available
More information about location
101-200 employees
Company mission
To transform how organizations process medical records and complex claim-related documentation.
Role
Who you are
- This role is ideal for someone passionate about customer service, naturally inquisitive, and skilled at finding creative solutions
- 2+ years of experience in customer support in a software or technology company
- Experience in a customer-facing environment
- Experience in a startup environment is an asset
- Strong problem-solving and communication skills
- Patience and ability to manage stress effectively
- Ability to work independently and as part of a team
- Experience using ticketing systems such as Jira and Hubspot is nice to have
- Bachelor's degree or relevant experience is preferred
What the job involves
- As a Support Specialist, you will be the first line of support for customer queries, helping to solve issues and ensure overall customer satisfaction with Wisedocs
- You will work closely with our Customer Success and Operations teams to deliver a seamless user experience
- Your responsibilities will include troubleshooting technical issues, providing customer training, and ensuring customer needs are met effectively
- You thrive in a fast-paced environment and are excited by the opportunity to work in a rapidly growing startup
- Provide first-level support to customers and internal teams
- Run customer-facing calls for configuration, training, and troubleshooting
- Manage the customer-facing ticketing inbox in Jira and HubSpot, providing resolutions and escalating issues where needed
- Create engaging how-to overviews and resources for new product features
- Escalate potential bugs or errors to the development team and communicate with them effectively
- Translate new feature functions into user-friendly terminology and train internal and customer teams
- Manage customer instance settings and configurations
- Document customer interactions and solutions to contribute to our knowledge base
- Collaborate with the product team to provide feedback and insights based on customer needs
- Troubleshoot issues, diagnose problems, and guide users through step-by-step solutions
Our take
Wisedocs was born out of frustration with one of the healthcare administration's most cumbersome tasks: medical record management. Its automated processing software tackles this head-on, aiming to contribute to better overall healthcare by freeing up valuable manpower and time currently spent on paperwork.
Wisedocs has successfully developed an AI-powered solution that demonstrably outperforms traditional methods of handling unstructured medical documents. Hence, the company streamlines the process of clinician notes, medical briefs, records, assessments, and discharge summaries.
Backed by prominent investors, Wisedocs successfully launched in the US in 2022, followed by the opening of a new American headquarters to support its growing US customer base. This was followed by further funding in 2024. It believes its product can significantly reshape the American healthcare and insurance landscape, where streamlining paperwork and unlocking critical data are major concerns.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Aug 2024
$3.3m
EARLY VC
Jan 2024
$9.2m
SERIES A
Total funding: $19.5m
Company benefits
- Healthcare: We offer a comprehensive benefits package that includes health, dental, and vision coverage, designed to support your overall well-being.
- Vacation: Take time off to travel, recharge, or focus on what matters most to you. We offer generous paid vacation so you can explore the world, pursue personal goals, or simply enjoy well-earned downtime.
- Flexible work: We embrace a hybrid work approach, offering employees the flexibility to divide their time between a remote location and our vibrant downtown Toronto office. For our US workforce, we operate with a remote first model.
- Stock Options: Our foundational belief is that we all win together, and always will. We offer competitive stock options so as you grow with us, your share value in Wisedocs grows alongside you.
- Learning and development: We invest in your future. To help you develop your career, we offer a learning fund to all employees, as well as many Wisedocs-sponsored development opportunities.
- Team events: We love bringing the team together—whether it's for a celebration, team-building, or just fun. Every year this includes company-wide onsites and our annual holiday party. Every event is planned and sponsored by Wisedocs.
Company HQ
Wellington Place, Toronto, ON
Leadership
Connor Atchison
(Founder & CEO)Connor previously served in the Canadian Armed Forces Infantry before moving into Healthcare Administration within the Armed Forces. He then founded Bear Health Technologies where he served as CEO until founding Wisedocs in 2021.
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