Sales Operations Specialist, Nudge
Digital communications platform for frontline employees
Be an early applicant
Digital communications platform for frontline employees
201-500 employees
Be an early applicant
201-500 employees
Company mission
To help organisations improve workforce productivity and give their frontline staff the tools, knowledge, and support they need to do great work, every day.
Role
Who you are
- If you're looking for a meaningful product and a great company culture, let's talk!
- 3 plus years of experience in a SaaS B2B environment, with at least 2 years in sales operations, business operations, or a related operations field
- Deep understanding of key SaaS metrics, including ARR, MRR, and churn metrics as part of deal desk ownership and data integrity
- Previous experience with deal desk preferred, including ability to review and comprehend contract language
- Proficiency in Salesforce Sales Cloud, including Reports and Dashboards. Salesforce admin experience is a plus
- Experience identifying and implementing process improvements to enhance efficiency and productivity
- A natural desire to comprehend and implement imaginative solutions to address business challenges, while simultaneously expanding one's own knowledge
- Enthusiastic about learning new skills and technologies
- Ability to build bridges among cross-functional teams to achieve common goals and is excited about working with Axonifiers at all levels of the organization
- Strong active listening skills with the ability to translate complex technical concepts into comprehensible language that non-technical users can understand
What the job involves
- The Sales Operations Specialist plays a critical role in driving revenue growth and operational efficiency by supporting the revenue teams across multiple areas including process changes, deal desk, data integrity strategies, and reporting insights
- This role involves a blend of analytical, technical, and collaborative skills to ensure the revenue organization has the resources, insights, and processes needed to achieve its targets
- The Specialist will work closely with the Senior Revenue Operations Manager on a variety of strategic initiatives and projects to meet revenue goals
- Ensure the accuracy and reliability of our customer lifecycle information in Salesforce, including opportunity stages, close dates, and deal values as part of owning the deal desk. You'll play a key role in revenue reconciliation by collaborating with the Finance team to ensure our financial reporting is aligned with sales performance
- Champion data quality by deep-diving into anomalies to identify root causes and engineer lasting solutions, while also proactively maintaining the database to ensure accurate insights for strategic decision-making
- Optimize sales and customer experience operations by identifying and executing on opportunities to streamline processes, including owning communication and documentation throughout projects; refining lead management to capture and nurture high-potential prospects; masterminding opportunity management to accelerate deal closures and fostering seamless and cohesive dissemination of information internally across the prospect's journey, from the initial point of contact to their transition into a customer
- Empower revenue leaders with data-driven insights by crafting compelling dashboards and reports that illuminate key performance indicators and unlock strategic opportunities
- Partner with the Senior Revenue Operations Manager to design and implement effective sales territory strategies that optimize market coverage and penetration, ultimately contributing to the achievement of revenue targets
- Actively collaborate with key stakeholders across the organization - sales, marketing, finance, enablement, and customer experience - to proactively identify potential challenges and formulate strategic remedies to stay ahead of the curve
- Be a change agent by collaborating with the Enablement team to ensure smooth integration of process and technology improvements, empowering revenue teams to excel in their roles
- Partner with Revenue Operations Systems Administrators to bridge the gap between business requirements and system capabilities. The scope of this collaboration encompasses technical setup, enablement, and post-rollout support to ensure seamless integration and adoption by the teams which would involve; conducting meetings with internal stakeholders to gain insights into their needs; ensuring that technical specifications are well-defined and overseeing the smooth implementation of technical updates
- Assess incoming requests to Business Operations, adding detail and clarity to facilitate streamlined processing and effective resource allocation
Our take
Axonify, formerly Nudge, was founded with frontline workers at the core of its product offering. Coming from a hospitality background, the company’s founders saw a need to improve organisational communication and a way to bridge that gap through a digital communication platform. Unlike most internal productivity tools, Axonify is designed for the majority of the workforce that do not sit behind a desk.
Axonify allows organisations to integrate their frontline employees into their wider communications channel, improving workforce productivity and frontline retention in several large organisations. By using Axonify, organisations can monitor and reward individual interactions, while offering tools for personal development for its users.
Axonify has quickly become popular amongst the frontline workforce tools, with clients including Samsung, Staples, and Dippin Dots. Successful funding rounds have enabled Axonify to expand its workforce across North America.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Aug 2019
$9.3m
EARLY VC
Aug 2019
$9.3m
SERIES B
Total funding: $25m
Company benefits
- Virtual team events that aren’t just another Zoom cocktail hour (And fun in-person ones soon!)
- Flexible health benefits (Including a $500 annual wellness allowance!)
- $2,000 annual professional development allowance
- Weekly flex-time to get offline and reset (Plus half-days on long weekends!)
Company values
- Teamiest team: We help, support, and trust each other as we work to reach our goals
- Action-focused: We act, we do, we work hard to make the right things happen
- Uplift everyone: We create a positive environment for everyone to feel comfortable being their authentic selves
- Strive to thrive: We push ourselves and each other to learn, improve, and get better every day
- Embrace the journey: We learn from the lows, we celebrate the highs, and we enjoy ourselves along the way
Company HQ
Waterloo, Waterloo, ON
Articles
Leadership
Dessy Daskalov
(CTO)Worked previously as a Software Developer at The Working Group & Eloqua. Also volunteered as Lead Instructor at Ladies Learning Code since 2011.
Lindsey Goodchild
(CEO)Has previous experience as a Technology Journalist at CTV News and as a Consultant at Lura Consulting. Also served as a Board Member of Sustainable Travel International and The Icarus Foundation.
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