Head of Business Operations, Kraken
Consumer
$127-203k
Salary is applicable to US rates only and may vary on further locations; + Bonus program; + Equity program
Cryptocurrency exchange
Be an early applicant
Cryptocurrency exchange
501-1000 employees
Be an early applicant
$127-203k
Salary is applicable to US rates only and may vary on further locations; + Bonus program; + Equity program
501-1000 employees
Company mission
To accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion.
Role
Who you are
- We’re looking for someone who thrives in ambiguity, connects dots across teams, and has the horsepower to own critical initiatives from 0 to 1
- 5-7+ years in high-leverage roles (BizOps, Product Ops, Strategy, Consulting, or similar) with a track record of leading complex initiatives and driving outcomes
- Fluent in data, comfortable in ambiguity, and able to move fast while thinking clearly
- You communicate with clarity and influence, adapting your message for executives, individual contributors, and cross-functional stakeholders alike
- You’re highly organized and detail-driven, with a strong bias for follow-through and execution
- You don’t wait for a roadmap — you build it, adapt quickly, and keep moving with confidence
- You’re always looking for better ways to streamline operations, eliminate inefficiencies, scale what works, and institutionalize best practices
- You excel at working across product, engineering, legal, marketing, finance, and compliance — driving alignment without over-engineering process
- You believe deeply in Kraken’s mission to accelerate financial freedom and inclusion through crypto
What the job involves
- The Head of Business Operations is a key partner to the Head of Consumer, driving strategic clarity, operational excellence, and cross-functional execution across these pillars
- You’ll work side by side with the Head of Consumer and leadership across Product, Engineering, Compliance, Legal, Marketing, and more - helping turn strategy into action and action into impact
- Architect business reviews, operating rhythms, and internal forums that keep our fast-growing Consumer org aligned and focused
- Own and deliver high-priority, often undefined projects that span multiple teams - especially the work that doesn’t fit neatly into a single org
- Attend senior leadership meetings, monitor dashboards, review product plans - and act as a second brain to spot gaps, frame decisions, and move things forward
- Stand up and maintain systems for KPI tracking, business reporting, roadmap coordination, vendor ops, and software capitalization
- Partner with the Head of Consumer to identify, validate, and stand up new initiatives - from early concept to resourcing and initial execution
- You’ll help shape the next generation of products beyond our current pillars
- Drive the creation of high-impact materials - from board updates to all-hands decks to strategic memos - that bring clarity and visibility to the work
- Be the first line of intake for external requests, triage them effectively, and ensure the right people are looped in or the work gets done directly
- Help us scale not just what we build, but how we build it
- You’ll identify bottlenecks, optimize workflows, and embed continuous improvement into our operating model
Our take
Kraken is the world’s largest global bitcoin exchange in euro volume and liquidity. Kraken’s clients also trade USD, CAD, ETH, XRP, LTC and other digital currencies, on a platform consistently rated the best and most secure bitcoin exchange by independent news media.
Kraken was the first bitcoin exchange to have its market data displayed on the Bloomberg Terminal, the first to pass a cryptographically verifiable proof-of-reserves audit, and one of the first exchanges to offer leveraged bitcoin margin trading.
Kraken are one of the top 3 bitcoin exchanges by volume, behind Coinbase and bit-x with an 18% market share. While this is a competitive space to operate in - the volume of crypto being exchanged every day is very high, so there's space for multiple winners.
Kraken have made a number of acquisitions and have strengthened its world-leading position with the launch of new products, features and apps and a 24/7 multi-lingual support line. The company will continue to provide clients with easier and more versatile ways to participate in the crypto ecosystem.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Feb 2019
$100m
SERIES C
Mar 2014
$5m
SERIES A
Total funding: $111.5m
Company benefits
- Work where you want: 90% of Krakenites work remotely, we believe people do their best work wherever they're happiest
- Flexibility and Autonomy: We are highly results-focused vs. time-focused. We want you to work when and how you need to keep you at your most proactive
- We value diversity: Our Team is spread across 60 countries. By joining Kraken you'll be part of a truly multicultural organization that values diversity and inclusion
- A new approach to salary: Kraken prides itself on being at the forefront of crypto innovation, and that means the majority of our workforce has the option to be paid in bitcoin
- Equity Options: Kraken owes its success and growth to its people. That's why we offer nearly all our Krakenites a stake in the company
Company HQ
Financial District, San Francisco, CA
Leadership
Jesse Powell
(Chairman of the Board)Previously co-founded Verge Gallery & Studio Project, Lewt and Internet Ventures & Holdings
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