Director of Product Operations, AffiniPay
+ Annual bonuses and equity options
Essential tools for professionals
Job no longer available
Essential tools for professionals
501-1000 employees
Job no longer available
+ Annual bonuses and equity options
501-1000 employees
Company mission
To empower people to pursue their passion.
Role
Who you are
- This is both a builder and influencer role — ideal for someone with strong systems thinking, impeccable organizational skills, and the ability to partner with senior leaders to make high-impact change happen
- We're seeking someone who can excel independently today while having the leadership skills and enthusiasm to potentially build, recruit for, and lead a high-performing Product Operations team as business needs develop
- You thrive at the intersection of strategy and execution, and you love building operational systems that help organizations scale
- 10+ years of experience in product operations, business operations, GTM strategy, or management consulting — preferably in high-growth B2B SaaS environments
- Deep knowledge of the end-to-end product lifecycle, from ideation to adoption and retention
- Demonstrated success in driving cross-functional alignment and execution without formal authority
- Strong analytical orientation — able to synthesize qualitative and quantitative data into actionable insights
- Skilled in process design, program management, and operational improvement in complex, distributed organizations
- Executive presence with excellent communication skills — capable of influencing and aligning senior stakeholders
- Fluency with tools such as Salesforce, Jira, Confluence, and analytics platforms (e.g., Tableau, Looker)
- Background in management consulting or internal strategy roles is highly advantageous
- Leadership experience — either as a people manager or in leading cross-functional initiatives, with demonstrated ability to recruit, develop, and retain high-performing talent
What the job involves
- We are seeking a seasoned Director of Product Operations to join our fast-growing org
- This position is responsible for building the connective tissue between Product, Engineering, Finance, RevOps and our Go-to-Market (GTM) functions - ensuring that strategy translates into impact, and that our teams have the processes, tools, and insights to excel
- In this role, you will lead the design and execution of product operating frameworks, help evolve our organizational operating model and structure, and help architect our evolution from a sales-led R&D fintech organization to a growth-oriented, product-led culture
- This role begins as a senior individual contributor position with exciting potential to evolve into people management as our team grows
- This is your opportunity to lead transformation at one of the most exciting companies in fintech
- This is a senior individual contributor role that sits within our Business Operations team and is matrixed to the Chief Product Officer
- You'll own all Product operating processes — including architecting the prioritization process, opportunity assessment, as well as maintaining a living, organized product roadmap
- Drive quarterly and annual OKR setting, progress tracking, and accountability for Product
- Lead quarterly planning processes with Engineering and cross-functional partners to align priorities and resources
- Partner with Data Intelligence to ensure Product Scorecards, Customer Value Metrics, and dashboards are in place to measure impact and fuel experimentation
- Build and maintain centralized planning frameworks — including launch readiness, commercialization planning, and QBR reporting
- Oversee QBR, VCP and board content creation, slide generation, and coordination of updates with senior stakeholders
- Facilitate processes for timely delivery of business-critical analyses (e.g., financial performance by product, churn driver trends, buy/no-buy decisions, and customer feedback synthesis)
- Introduce and integrate new tools and norms (including AI) to improve product operations efficiency
- Act as the Product voice within Business Operations, advocating for product priorities among company-wide initiatives
- Ensure smooth operational workflows between Product, GTM, and Operations functions, reducing friction and clarifying roles
- Collaborate with SalesOps and MarOps to support growth initiatives requiring close Product partnership
- Hold teams accountable to agreed-upon processes and best practices
Our take
Many professionals find their time taken up by administrative tasks and operational processes, leaving them fewer hours to focus on the work they love. AffiniPay supplies finance, payments and management software to make these processes swifter and easier, saving users precious time.
The company has a wide range of products including payments and reporting for accountants, legal case management software, and operations assistance for nonprofits. This broad scope allows AffiniPay to serve upwards of 150,000 professionals across legal, accounting, construction, design and association.
Recently, the company secured a significant investment from Genstar Capital that will fuel its next chapter of growth. This includes investing in innovation and the further extension of its suite of solutions.
Steph
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Robust 401(k) plan
- Bonus programs based on performance and tenure
- Fantastic amount of swag and food
- Happy hours, quarterly events, as well as virtual and in-person team building
- Continuing career development and education programs
- Award program with the chance to go on once-in-a-lifetime annual incentive trips
- Frequent company-wide volunteering events to give back to our communities
- Annual charity contribution matching program for the organization of your choice
- Opportunity to share in the success of the company through our employee option program
Company HQ
Davenport Ranch West, Austin, TX
Leadership
Dru Armstrong
(CEO, not founder)Advisor for Women@Austin and Board Member at YPO. Former CEO of Grace Hill, and co-founded and was CEO at Lily Pod.
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