Workplace Experience Lead, Cleo AI
+ Equity
1+ day a week in office
AI personal finance assistant
Posted today
AI personal finance assistant
501-1000 employees
Posted today
+ Equity
1+ day a week in office
501-1000 employees
Company mission
To change the world’s relationship with money.
Role
Who you are
- 5+ years Experience in Workplace Experience, Office Management, Employee Experience, Facilities, Operations, or a similar field
- Experience leading workplace initiatives, projects, events, or employee engagement programs
- Strong organisational and project management skills with the ability to manage multiple priorities
- Experience managing vendors, budgets, and cross-functional stakeholders
- Excellent communication and relationship-building skills
- Comfortable balancing strategic planning with hands-on execution
- A proactive mindset with a passion for creating exceptional employee experiences
What the job involves
- As the Workplace Experience Lead, you will own and continuously improve the workplace and employee experience across the business
- You'll create an inclusive environment where employees can do their best work, feel connected to our culture, and have a positive experience throughout their employee journey
- This is a hands-on role that combines workplace operations, employee engagement, project ownership, and strategic thinking
- You'll work closely with People, IT, Operations, and business leaders to deliver a high-quality workplace experience while driving initiatives that improve engagement, culture, and ways of working
- Workplace Operations:
- Own the day-to-day workplace experience, ensuring the office is safe, welcoming, well-maintained, and operating efficiently
- Manage workplace vendors, services, and facilities relationships
- Own workplace budgets and monitor spend across workplace initiatives and events
- Establish and continuously improve workplace processes, standards, and service levels
- Act as the escalation point for workplace issues and ensure timely resolution
- Employee Experience & Engagement:
- Design and deliver employee experience initiatives, including onboarding, recognition, wellbeing, celebrations, and engagement activities
- Own and manage the annual workplace and employee experience calendar
- Lead the planning and delivery of company events, team activities, and cultural initiatives
- Partner with managers and senior leaders to support employee engagement and recognition programs
- Create inclusive experiences that support both in-office and hybrid employees
- Projects and Continuous Improvement:
- Lead workplace projects, including office improvements, workplace changes, and large-scale events
- Manage project plans, budgets, timelines, and stakeholder communication
- Gather employee feedback and use insights to improve workplace experiences and programs
- Track and report on workplace and engagement metrics, identifying opportunities for improvement
- Leadership & Partnership:
- Provide guidance and support to Workplace Experience team members and help maintain high standards across the function
- Build strong relationships with stakeholders across People, IT, Operations, and the wider business
- Influence decisions and drive workplace initiatives that support business goals and company culture
- Take ownership of high-impact initiatives and deliver measurable outcomes
- You’ll support the day-to-day running of the office, helping to keep spaces clean, organised, and fully stocked with supplies and equipment
- You’ll assist with managing post, deliveries, and visitor coordination, ensuring a smooth and welcoming in-office experience
- You’ll help prepare meeting rooms and shared spaces, making sure they are set up and ready for use
- You’ll support the setup and delivery of in-office events, team activities, and workplace initiatives
- You’ll assist with onboarding by preparing desks, coordinating logistics, and helping create a positive first-day experience for new joiners
- You’ll contribute to employee recognition efforts, including cards, gifts, and small “surprise & delight” moments
- You’ll respond to workplace requests and tickets, providing support on basic queries and escalating more complex issues when needed
- You’ll support the team with data tracking, simple reporting, and administrative tasks
- You’ll contribute to small projects and lower-complexity initiatives within the WEX team, building confidence and ownership over time
- You’ll communicate clearly with teammates and stakeholders, ensuring tasks are completed reliably and issues are escalated appropriately
Salary benchmarks
Our take
People are increasingly not satisfied with the products being offered by traditional banks, which have proven slow to react to the needs of younger consumers who expect more from their everyday experiences.
Cleo was one of the first companies to make great use of chatbots that sit within Facebook's messenger app. This chatbot-first approach and Gen Z user base have given it strong virality. It now has millions of registered users, 99% of which are based in the US, leading to a decision to take a year break from the UK market to focus on its US Gen Z customers. And after a successful year in the US its now eyeing up a return to the UK.
Its Series C funding will help the company to double down in the US, where it will make a significant increase in employee headcount, and enable Cleo to maintain and expand its service during an economic downturn.
Financial advice delivered via bots is a crowded space, so Cleo benefits from having a strong brand presence. It has gone for very bold, fun, Gen Z-focused messaging which helps it to stand out from competitors such as Emma, Plum, and Chip.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jun 2022
$80m
SERIES C
Dec 2020
$44m
SERIES B
Total funding: $137.7m
Company benefits
- Meaningful equity with early exercise, plus top-ups on promotion
- Primary caregiver: 18 weeks at full pay / Secondary caregiver: 6 weeks full pay, 6 weeks half pay (dependant on tenure)
- Paid 1-month sabbatical every 4 years
- Comprehensive health, dental & vision insurance
- Learning & development training platform
- Mental health support via Spill
- Company-wide performance reviews every 4 months
- We’ll cover your OpenAI or Claude subscription
- Pension match up to 6%
- Life assurance
- 25 days annual leave + an extra day for every year you’re at Cleo (up to five accrued days)
Company values
- Make it Happen - Own the outcome. Lend a hand, take a hand. Fast execution.
- No bullsh*t - Intellectually honest. Go hard on problems, not people. Data-backed decision making.
- Learn at Speed - Jump in and figure it out. Dig deep, do it right. Learn what matters.
- Bring Good Vibes - Read the room, lift the room. Show up for others. Keep it real, keep it positive.
Company HQ
Finsbury, London, UK
Leadership
Barnaby Hussey-Yeo
(Founder & CEO)Previously a Data Scientist at Wonga, one of the companies that pioneered the smart use of data for loan decisions. Joined Entrepreneur First where Cleo was formed.
Diversity, Equity & Inclusion at Cleo AI
- We’ve set up an internal committee of truly passionate people that are dedicated to ensuring Diversity and Inclusion is embedded in how we all operate as a team. We agree on meaningful actions, and get on with implementing them. We have three main focuses right now, which are:
- 1) Improving SocioEconomic diversity across the company
- 2) Increasing the number of women in Leadership roles
- 3) More community outreach
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