Customer Success Manager, Scaleway
Startups
More information about location
2 days a week in office
Complete cloud ecosystem
Job no longer available
Complete cloud ecosystem
501-1000 employees
Job no longer available
More information about location
2 days a week in office
501-1000 employees
Company mission
To build a more sovereign, sustainable, and human-first tech ecosystem.
Role
Who you are
- 3 to 7 years of experience in Customer Success, Account Management, or equivalent roles
- Experience managing a diverse portfolio of B2B clients, ideally in tech or cloud environments
- Strong data analysis skills to derive insights and drive decision-making
- Ability to lead commercial discussions including upsells, renewals, and negotiations
- Fluency in English and French (Spanish is a plus)
- Excellent communication and interpersonal skills
- Strong project management and organizational abilities
- Empathy and customer-centric mindset
- Business-oriented with a keen interest in cloud and emerging technologies
- Ability to engage internal teams and coordinate cross-functional initiatives
- Proactive and comfortable improving and defining processes
- Learn-it-all mentality and curiosity about cloud and AI
What the job involves
- We work in a collaborative and international environment where the diversity of Scalers, combined with a spirit of sharing, helps bring new projects to life every day, advancing our ambitions together
- You will be part of a 12-person team, each managing their own portfolio of accounts, and working closely with internal stakeholders to ensure customer success
- You will interact daily with teams across sales, solution architecture, product, and support, and report directly to a manager from the Customer Success leadership team
- Act as the main point of contact for your portfolio of customers and represent their voice internally
- Build and execute tailored success plans to support customer goals
- Monitor customer satisfaction and usage data to proactively manage risk and identify opportunities
- Organize and lead customer engagement initiatives (training, webinars, forums, events)
- Collaborate with internal teams to resolve issues and support delivery of services
- Drive awareness and adoption of new Scaleway features and services
- Identify and close upsell, cross-sell, and renewal opportunities
- Update and maintain customer information and engagement activities in CRM systems
- Minimize churn by maintaining strong relationships and acting as a trusted advisor
- Provide feedback to product teams based on customer insights and recurring needs
Application process
- Screening interview with our Recruitment Manager (30 min)
- Interview with a Customer Success Manager to discuss your approach and experience (45 min)
- Business case in English with our VP Customer Success and two team members (1h)
- You’ll present your action plan, with asynchronous prep and Q&A during the interview
- Final interview with our CSO, Doreen Pernel (30 min)
- One of the interviews will take place onsite in Paris (11 bis Rue Roquepine, 75008) for a coffee or lunch with the team
Our take
Cloud computing is fast increasing in popularity and use, and many companies are turning to the cloud in order to better their functions. Scaleway enables developers and businesses to build, deploy and scale their applications for the cloud, with a focus on providing a range of options so that clients can access exactly what they need.
Scaleway, which labels itself “the cloud of choice”, delivers fully managed offerings for bare metal, containerisation, and serverless architectures. It is attractive, especially to startups, as it offers more flexibility than alternate cloud providers, and it boasts a smooth developer experience, carbon-neutral data centers, and native tools for managing multi-cloud architectures.
Scaleway is used by over 38,000 businesses in 160 countries. Aligning with its focus on bringing the cloud to startups, the company has launched a “Startup Program” where participators can earn cloud credits as well as gaining access to technical expertise and masterclasses. Scaleway has also partnered with Clever Cloud, in order to deliver an efficient alternative to for the automation of app deployment, enriching the product catalogues of both companies.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Company benefits
- 75% reimbursement on public transportation or 200€/year for sustainable mobility
- 200€ discount & 3 domains names on Scaleway Elements
- 120€ to equip yourself at home
- Freebox refund (€50 after 6 months)
- Up to €700 support for Babilou childcare
- Profit-sharing from the Iliad Group
- FlexiFamily: help with childcare, tutoring, and household tasks
- Extended parental and caregiver leave
- Employee share ownership plan at Iliad Group
- Referral Bonus
- 360Learning, Projet Voltaire and LinkedIn Learning free accesses
- Employee benefits through the Employee Work Council (CSE)
- Daily free breakfasts & snacks
- Onsite bedrooms showers and gym
- And all the usual perks provided in the industry (health insurance etc.)
Company HQ
Madeleine, Paris, France
Leadership
Albane Bruyas
(CCO & COO)Before joining Scaleway in 2019, Albane spent nearly 5 years at Toshiba as a Procurement & Purchasing Manager and Operations Director.
Damien Lucas
(CEO)Prior to joining Scaleway in 2023, Damien served as the CPO of Ateme. Before that, he co-founded Anevia where he spent 17 years in various roles, including CEO and CEO.
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