Forward Deployed Engineer, Parloa
Travel required up to 25%
Conversational AI platform
Be an early applicant
Conversational AI platform
201-500 employees
Be an early applicant
Travel required up to 25%
201-500 employees
Company mission
To help companies create outstanding customer conversations with AI because people deserve great customer service.
Role
Who you are
- 4+ years of experience as a software, implementation, or systems integration engineer in a customer-facing capacity
- Hands-on experience with Python or TypeScript, Terraform, Kubernetes, and cloud platforms (preferably Azure)
- Strong working knowledge of APIs, MongoDB/PostgreSQL/CosmosDB, CI/CD pipelines, and observability tools like Grafana or Prometheus
- Comfort working independently in fast-paced, field-facing roles with high levels of ambiguity and responsibility
- Track record of delivering successful implementations for large enterprise clients
- Degree in Computer Science, Engineering, or related technical field
- Certifications in cloud or infrastructure technologies (AWS, Azure, GCP, Kubernetes) are a strong plus
- Demonstrated hands-on experience developing or deploying AI solutions using LLMs, including crafting and optimizing prompts for specific use cases, and familiarity with designing or integrating agentic architectures for autonomous task workflows
What the job involves
- As a Forward Deployed Engineer (FDE) at Parloa, you will be on the front lines of AI transformation at the world’s most sophisticated enterprises. You will implement, integrate, and extend Parloa's platform to meet complex, real-world customer needs - serving as the embedded technical expert during and after deployment
- This is a high-autonomy, field-facing engineering role where you will work side-by-side with customer technical teams and internal stakeholders to unlock rapid adoption and value. You will own the hands-on development work required to activate customer use cases, from workflow integrations to custom extensions, in production environments
- Deploy and integrate Parloa's platform into complex enterprise environments, ensuring successful implementation and real-world impact
- Own system configurations, API integrations, custom code extensions, and performance tuning in customer-specific setups
- Act as a trusted technical partner to customer engineering teams, working collaboratively through ambiguity and unique constraints
- Solve tough problems in real-time; debug, unblock, and optimize field implementations at speed
- Partner with Deployment Strategists and Product teams to ensure feedback loops from the field inform broader platform improvements
- Be on-site with customers during key phases of deployment; travel required up to 25%
- Backend: TypeScript, Python, Node.js
- Infrastructure: Terraform, Azure, Kubernetes, CI/CD Pipelines
- Databases: MongoDB, CosmosDB, PostgreSQL
- Monitoring & Observability: Prometheus, Grafana, OpenTelemetry, ElasticSearch, Kibana, Datadog
- AI & Data: LLMs, Prompt Engineering, RAG
Application process
- Recruiter video call → Meet your manager → Challenge Task → Leadership Assessment→ Bar Raiser Interview
Our take
There is an inherent lack of efficiency in many call centres. This not only creates irritation for customers and negative experiences for agents but, as a result, it harms a company’s reputation whilst generating high costs for businesses.
On a mission to put an end to the madness of a call centre, Berlin-based Parloa offers a conversation AI platform that is changing the way businesses communicate with their customers. Using artificial intelligence, Parloa provides unique solutions for companies that makes their specific service smarter.
The company has attracted impressive funding off the back of tripling revenue growth and a 2023 entry into the US market. This will be invested into scaling its operations across the US and EU and will support its product enhancement initiatives.
Steph
Company Specialist at Welcome to the Jungle
Insights
140% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2025
$120m
SERIES C
Apr 2024
$72m
SERIES B
Total funding: $220m
Company benefits
- Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI
- Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication
- Competitive salary
- Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth
- Flexible working hours and possibility to take additional vacation days
- A great company culture with regular team events, games night or other social activities
- And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks
Company HQ
Prenzlauer Berg, Berlin, Germany
Leadership
Malte Kosub
(CEO)Previous co-founder and Managing Director for both Future of Voice and Wandnotiz.
Salary benchmarks
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