Senior IT Manager, Pomelo Care

• 7+ years in IT support/operations, including 2+ years managing a team — with a track record of building and leveling up high-performing teams
• A player-coach attitude — happy both coaching the team and rolling up your sleeves to show what great looks like
• Strong customer service and communication skills — you set the tone for how the team treats end users, and teams across the company find you easy to work with
• Comfortable working directly with executives and senior leadership, including handling sensitive requests with discretion
• Deep hands-on experience with systems like Okta, Google Workspace, Slack, and Apple fleets managed with MDM tools like Iru (formerly Kandji) or Jamf

Desirable

• Your north star: You’ll lead the IT team at a rapidly scaling, high-growth startup — and set the bar for what world-class IT looks like at Pomelo
• This role reports to VP of Engineering and can be based anywhere in the continental US
• Manage, coach and grow our team of IT Support Engineers — hiring, development, and performance
• Stay hands-on: set the technical bar, teach the team, and take the hardest escalations yourself
• Own our core IT systems and roadmap: identity and access, device management, Google Workspace, Slack and the rest of our SaaS stack
• Own IT vendor relationships, procurement and spend — negotiate renewals, cut redundant tooling, keep the stack lean
• Root out manual, repetitive IT work — and automate it away
• Run smooth onboarding and offboarding at scale for a distributed team
• Partner with our Security team on the controls behind our HIPAA compliance and SOC 2 HITRUST certifications