Staff Data Scientist, Mozilla
Operations
Designs, builds, and distributes internet software
Be an early applicant
Designs, builds, and distributes internet software
1001+ employees
Be an early applicant
1001+ employees
Company mission
To make sure that the internet remains accessible, open, and transparent to everyone.
Role
Who you are
- BS or MS in Data Science, Statistics, Computer Science, or a related field
- 5+ years of experience in data science or analytics, with demonstrated work on operations-focused projects
- Hands-on experience with AI tooling and prototyping, particularly in service of process automation (LLMs, APIs, NLP, anomaly detection)
- Familiarity with operational domains such as Customer Experience (CX), Trust & Safety (T&S), or Ad Ops; ability to understand metrics like handle time, task pacing, or SLA completion without needing deep onboarding
- Strong proficiency in SQL, and experience building data pipelines and dashboards using tools like Looker
- Proficiency in Python or R for modeling, prototyping, and automation
- Experience with metric standardization, KPI frameworks, and experimentation in operational settings
- Ability to work cross-functionally, communicate with clarity, and prioritize speed over perfection when needed
- Deep sense of ownership, curiosity, and urgency in solving problems that improve organizational productivity
- A global, privacy-respecting perspective aligned with Mozilla’s values
What the job involves
- As a Staff Data Scientist supporting Global Operations, you will be a strategic partner in improving Mozilla’s operational efficiency, effectiveness, and scale. You are a hands-on builder who brings a strong analytical toolkit, fluency in AI technologies, and a deep appreciation for how complex operational systems work. You will lead foundational reporting efforts, automate critical workflows, and identify opportunities to reduce cost and improve performance across Customer Experience, Trust & Safety, and Ad Operations
- You thrive in environments where productivity, pragmatism, and impact matter more than perfection. You think like an operator and build like an engineer. You know that good metrics and fast insights are the foundation for running great teams, and you want to make that a reality at Mozilla
- Lead the development of foundational reporting and metrics infrastructure for Global Operations, enabling timely, trusted visibility across the various Ops orgs
- Design and scale measurement frameworks that surface operational trends and performance drivers
- Apply AI and automation tools (e.g. LLMs, GPT-based summarization, anomaly detection, task triage) to eliminate manual workstreams and improve productivity
- Prototype and implement automation use cases that drive operational efficiency and compliance, while identifying similar opportunities for cost savings across the organization
- Define and implement core operational metrics that reflect efficiency, effectiveness, and service quality, enabling measurement at scale and continuous process improvement
- Partner with operations, and product teams to define measurement needs, identify gaps, and implement tracking
- Standardize operational metrics and dashboards in Looker, ensuring self-serve access and consistency across the organization
- Drive root cause analysis and opportunity sizing to surface the highest-value areas for investment or process improvement
Our take
Mozilla creates and manages a range of free-to-use software products. Their most well-known product is Firefox, the fourth most popular internet browser in the world. Mozilla is a not-for-profit with a focus on promoting online privacy. The company has a published manifesto outlining its commitment to keeping a balance between commercial profit and public benefit.
The companies other products include Bugzilla, a bug management platform, and Pocket, an award-winning digital content filing service. In direct odds with Google, Mozilla has recently launched a new product Mozilla VPN. The VPN or virtual private network enables users to browse the internet without being tracked. Companies such as Google rely on tracking user behavior online to target them with advertising.
Mozilla was also instrumental in creating the programming language Rust, which is admired for its brevity. Rust uses roughly half the amount of code as C++ to produce the same results.
Freddie
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2018
$1.2m
GRANT
Jan 2005
$0.3m
ANGEL
Total funding: $3.5m
Company benefits
- Health, Dental, and Vision Insurance
- Life Insurance + Accidental Death & Dismemberment
- Short-Term Disability and Long-Term Disability Insurance
- Employee Assistance Program (EAP)
- Retirement Plan contributions
- 20 Paid Time Off days per year (prorated) + your birthday
- Company Holidays + Shutdown
- Wellness budget
- Reimbursement for professional development (up to $3,000/year)
- Industry-leading paid parental leave (up to 26 weeks of fully paid leave for childbearing parents and up to 12 weeks for non-childbearing parents)
- Flexible work environment (nearly half of Mozillians work remotely)
- A work setup including the latest hardware and software of your choice
Company HQ
Rincon Hill, San Francisco, CA
Leadership
Mitchell Baker
(CEO & Chairwoman)Mitchell worked as a lawyer and at Netscape Communications before co-founding Mozilla in 2003. They have served as Chairwoman of Mozilla Foundation since then, and CEO as of April 2020.
Share this job
View 75 more jobs at Mozilla