Staff Data Scientist, Mozilla
Operations
Internet software for people, not profit
Job no longer available
Internet software for people, not profit
1001+ employees
Job no longer available
1001+ employees
Company mission
To ensure the internet remains open and accessible.
Role
Who you are
- BS or MS in Data Science, Statistics, Computer Science, or a related field
- 5+ years of experience in data science or analytics, with demonstrated work on operations-focused projects
- Hands-on experience with AI tooling and prototyping, particularly in service of process automation (LLMs, APIs, NLP, anomaly detection)
- Familiarity with operational domains such as Customer Experience (CX), Trust & Safety (T&S), or Ad Ops; ability to understand metrics like handle time, task pacing, or SLA completion without needing deep onboarding
- Strong proficiency in SQL, and experience building data pipelines and dashboards using tools like Looker
- Proficiency in Python or R for modeling, prototyping, and automation
- Experience with metric standardization, KPI frameworks, and experimentation in operational settings
- Ability to work cross-functionally, communicate with clarity, and prioritize speed over perfection when needed
- Deep sense of ownership, curiosity, and urgency in solving problems that improve organizational productivity
- A global, privacy-respecting perspective aligned with Mozilla’s values
What the job involves
- As a Staff Data Scientist supporting Global Operations, you will be a strategic partner in improving Mozilla’s operational efficiency, effectiveness, and scale. You are a hands-on builder who brings a strong analytical toolkit, fluency in AI technologies, and a deep appreciation for how complex operational systems work. You will lead foundational reporting efforts, automate critical workflows, and identify opportunities to reduce cost and improve performance across Customer Experience, Trust & Safety, and Ad Operations
- You thrive in environments where productivity, pragmatism, and impact matter more than perfection. You think like an operator and build like an engineer. You know that good metrics and fast insights are the foundation for running great teams, and you want to make that a reality at Mozilla
- Lead the development of foundational reporting and metrics infrastructure for Global Operations, enabling timely, trusted visibility across the various Ops orgs
- Design and scale measurement frameworks that surface operational trends and performance drivers
- Apply AI and automation tools (e.g. LLMs, GPT-based summarization, anomaly detection, task triage) to eliminate manual workstreams and improve productivity
- Prototype and implement automation use cases that drive operational efficiency and compliance, while identifying similar opportunities for cost savings across the organization
- Define and implement core operational metrics that reflect efficiency, effectiveness, and service quality, enabling measurement at scale and continuous process improvement
- Partner with operations, and product teams to define measurement needs, identify gaps, and implement tracking
- Standardize operational metrics and dashboards in Looker, ensuring self-serve access and consistency across the organization
- Drive root cause analysis and opportunity sizing to surface the highest-value areas for investment or process improvement
Our take
Mozilla develops a range of free and open-source software, with its most familiar product being Firefox. Operated with a mission-driven, not0for-profit ethos, Mozilla champions online privacy, open standards and user-choice.
Beyond Firefox, Mozilla has focused on privacy forward offerings such as Mozilla VPN, which allows users to browse securely without being tracked. The company has also streamlined its product portfolio to concentrate on initiatives that align closely with its core mission, ensuring resources are dedicated to improving user experiences while fostering safer, more open digital environments.
Alongside this, its impact extends into the developer and tech community, having played a pivotal role in the creation of Rust, a systems programming language celebrated for its speed and efficiency. With a loyal user base, ongoing innovation, and a clear commitment to privacy and open-source principles, Mozilla remains an influential player in the technology landscape.
Freddie
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2018
$1.2m
GRANT
Jan 2005
$0.3m
ANGEL
Total funding: $3.5m
Company benefits
- Health and wellness: Mozilla covers medical, dental and vision plan premiums at 100% for U.S. and Canadian employees. Our offerings give you the options you need to manage your health — and your family’s — the way you want.
- Mental health: Mental health is as important as our physical health. That’s why Mozilla’s health benefits include therapy and coaching sessions to make sure our people have access to the care they need.
- Time away: With all of life’s demands, time away from work to disconnect and recharge is essential. In addition to country-specific holidays (12 in the U.S. and Canada), vacation and sick time start accruing right away (specifics vary by country). Everyone also takes a pause together on quarterly all-company wellness days, plus you get to celebrate the most personal holiday of all: your birthday.
- Parental leave: While Mozilla’s parental leave policies vary globally, our U.S. and Canadian-based employees can look forward to 26 weeks of paid leave for childbearing parents and 12 weeks of paid leave for non-childbearing parents.
- Financial: Mozilla is a private company, so our compensation isn’t tied to stock options or equity plans. Instead, we offer generous, performance-based bonus plans to all regular employees to underscore that we share in our success as one team. As for retirement savings for US and Canadian employees, Mozilla contributes a percentage of your eligible base salary each year to the 401(k) Plan/RRSP (regardless of whether you contribute or not), with 100% vesting.
- Learning and development: We’re big believers in learning by doing, and we also want to invest in your education and development beyond your role. Every employee is eligible for an annual professional development budget. Mozillians can put it toward technical or management training, certifications, conferences and more.
- Help when you need it: Life is full of surprises; that’s why it’s important to be prepared. Mozilla provides Life/AD&D and Short and Long Term Disability insurance (offerings may vary by locale) to ensure that you and your family will have a safety net in place should you ever need it.
- Plus a bit more: A few other benefits include a quarterly wellbeing stipend (to use on those things just for you), an employee referral bonus, internet reimbursement if you’re remote, and a budget for office essentials to make working remotely ergonomically comfortable.
Company HQ
Rincon Hill, San Francisco, CA
Leadership
Laura Chambers
(CEO)Alongside serving as the CEO at Mozilla, Laura is an Executive Fellow at Harvard Business School. Previously, she was the CEO and PResident at Willow Innovation, Director at Patelco Credit Union, and General Manager of Core Hosts & Community at Airbnb.
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