Customer Success Manager, Sitetracker
$156k
OTE
$130k
BASE
OTE on a 80 - 20 split
Project management platform for critical infrastructure
Open for applications
Project management platform for critical infrastructure
201-500 employees
Open for applications
$156k
OTE
$130k
BASE
OTE on a 80 - 20 split
201-500 employees
Company mission
To accelerate the transition to a fully connected and sustainable future.
Role
Who you are
- Adept at creating and executing a success plan; with a particular focus on business outcomes or business value realization for the customer
- Demonstrated experience working with mid-tier customers, ideally $100k - $500k annual contract value
- Ability to work with multiple customers across many industries
- History of working closely with senior stakeholders within a customer environment
- Ability to identify, deliver and demonstrate a solution’s value to customers
- Ability to create and deliver a high-touch communication plan
- Technical aptitude and understanding of a deployed solution
- You are a self-starter and committed to personal development
- History of passion and enthusiasm for customer success
What the job involves
- We are looking for an experienced Customer Success Manager to join a growing, Customer Success team in the US
- As a Customer Success Manager, you will work with customers at all stages of the customer journey - from implementation through go-live as they deploy and adopt the Sitetracker platform
- As the main point of contact, you will and demonstrate Sitetracker’s value to our customers by identifying business objectives and aligning Sitetracker capabilities with your customer’s goals and objectives
- Working closely with all teams across Sitetracker, you will own customer onboarding, user adoption, customer advocacy and more to ensure the retention and growth of our customers
- Within 60 Days, You'll:
- Work with cross-functional teams to learn the Sitetracker product and capabilities
- Undertake internal certification to accelerate your product knowledge and onboarding
- Work closely with customer success, and other teams, to establish yourself internally
- Meet and familiarize yourself with customers within your book of business
- Establish and become the main point of contact for your customers
- Within 180 Days, You'll:
- Establish cadence and regular interaction with your customer base
- Be a trusted advisor and advocate for your customers
- Partner with your customer’s leadership to develop a blueprint for success
- Understand the customer’s business goals and objectives
- Identify and measure potential new KPIs for your customers
- Align your customer goals with Sitetracker functionality and roadmap
- Create an action plan to deliver against goals, KPIs, and functionality
- Identify additional revenue-generating opportunities
- Masterfully articulate the Sitetracker value proposition
- Ensure you have referenceable customers to support a wider global sales effort
- Contribute to opportunities for process improvement and continue to develop your own Sitetracker product knowledge
- Within 365 Days, You'll:
- Continuously act as a trusted advisor to the customer, and develop high-level relationships with stakeholders and project sponsors
- Continue to develop a strategic account plans for your customers to support product expansion and ensure customer retention
- Engage with Sitetracker Product & Engineering to support and communicate customer requests around product roadmaps, customizations, or enhanced product functionality
- Establish yourself as an integral part of the US customer success team
- Lead by example and welcome new CSMs as they join the US team
Our take
Sitetracker offers companies in telecoms, energy, real estate, construction, and engineering a full-lifecycle project management platform. With big names like AT&T and British Telecom on its client list, it's clear the company is making waves in managing large-scale, complex projects.
With the infrastructure sector booming - think Smart Cities, high-speed connectivity, EV charging stations, and alternative energy - Sitetracker is in the perfect position for growth. While the company has steadily expanded since its launch, it's really picked up speed in recent years, fueled by industry growth. Its international expansion has been impressive, securing major contracts across Europe and beyond, and raising significant funding to continue its momentum,
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Sep 2022
$66m
SERIES D
Jan 2021
$42m
SERIES C
Total funding: $153m
Company HQ
Montclair, NJ
Leadership
Timothy May
(Co-Founder & CTO)Prior to co-founding Sitetracker in 2014, they were the Director and PMO at BD. They also spent 7 years at Glemser Technologies as the Director of Professional Services.
Giuseppe Incitti
(CEO)Joined Sitetracker in 2016 as CEO. Prior to that, they were the VP of Worldwide Operations at MongoDB, a Senior Director of Corporate Development at TIBCO Software, and an Equity Reseacher in Aerospace & Defense at Morgan Stanley.
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