Senior Community Manager, Social Point

• High level of English, both written and spoken (English is our official language!)
• 5 years+ experience in Community Management, advocacy or ecosystem building. (Not just Social Media Marketing)
• Proven experience growing and managing online communities, forums or ambassador programs
• Strong communication, interpersonal and conflict resolution skills
• Experience managing compelling content for Social Media channels and Community Forums (Eg: Instagram, Discord, YouTube, Facebook etc.)
• Proficiency with tools like Sprinklr, Sprout Social, Falcon.io, Levellr, Affogata, Radarly, Game Refinery etc

Desirable

• We are looking for a Senior / Lead Community Manager to create, grow and lead the Community presence of our games, enjoyed by millions of players worldwide
• As a Senior / Lead Community Manager, you will have a unique opportunity to have a high impact on the game by growing the community, organizing events for the fans and being the conduit that channels player feedback directly to the game developers
• You will be the voice of the player, guiding development with feedback and suggestions from our players
• Initiate conversations with our Community on Discord / social media, drive engagement campaigns (e.g., fan, UGC, creative) that convey our messages and create opportunities to connect with our players at online / in-person events
• Understand the audience of the game, identify top voices in the Community (e.g., sub-community leaders, influencers, elite fans) and drive social / brand listening to build opportunities for unique collaborations, content and engagement initiatives
• Advocate for our players by monitoring Community sentiment, gathering feedback, understanding root-cause for sentiment fluctuations and providing actionable insights on opportunities for in-game improvements
• Contribute to the development of Product strategy and roadmap and work with the game team to develop and execute a VIP community strategy to ensure regular feedback from this important user group
• Define, analyze and report Community KPIs, strategy and engagement plans, aligned with company objectives and Product / Marketing team goals. Use data to fine-tune and optimize Community initiatives

• Submit your application in English