Enterprise Customer Success Manager, Anthropic
SaaS
$200-240k
Offers optional equity donation matching
More information about location
3-4 days a week in office
AI safety and research company
Be an early applicant
AI safety and research company
1001+ employees
Be an early applicant
$200-240k
Offers optional equity donation matching
More information about location
3-4 days a week in office
1001+ employees
Company mission
To create reliable, interpretable, and steerable AI systems.
Role
Who you are
- Have 8+ years in an Enterprise or Strategic Customer Success role where you consistently met or exceeded net expansion targets
- Possess technical acumen, confident explaining complex topics to customers in all roles and levels
- Have an ability to present and position complex products persuasively, especially when engaging with executives
- Have a knack for bringing order to chaos and an enthusiastic 'roll up your sleeves' mentality. You are a true team player
- Are a cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs
- Are a natural relationship-builder who brings structure and best practices to complex customer environments
- Have a strategic mindset with the ability to analyze customer needs and the market to capitalize on growth opportunities
- Have a passion for AI and interest in responsible development of advanced systems
What the job involves
- As an Enterprise Customer Success Manager, you will help Anthropic’s customers harness the transformative potential of LLMs to improve their products and services
- Leveraging your passion for our technology, you will build trusted relationships with key customer contacts to ensure Anthropic solutions continue delivering value
- You’ll be responsible for driving consumption and net expansion within accounts through the rollout of new use cases and deepened relationships with your customers
- You’ll work hand in hand with your Sales counterparts to identify expansion opportunities and ensure successful renewals
- You will also inform Anthropic's product roadmap by conveying key customer insights to our product and engineering organization
- To excel in this role, you need a customer-centric mindset that balances empathy, rigor, creativity, and strategic thinking
- Becoming an expert in Anthropic's products, methodology, and prompting techniques
- Gaining a deep understanding of customers' business needs and strategically guiding them to solutions leveraging Anthropic's products
- Owning the customer experience across their lifecycle - managing account and success plans grounded in the customers’ business objectives, conducting Quarterly Business Reviews, identifying expansion opportunities, and serving as a conduit between the customer and Anthropic
- Acting as the voice of the customer by identifying patterns and feeding these insights into Anthropic's product organization
- Building trusting, strategic relationships with key customer decision makers and influencers
- Monitoring usage trends and proactively driving action accordingly
Application process
- Deadline to apply: None. Applications will be reviewed on a rolling basis
Our take
Funded by Google and founded by ex-OpenAI employees, Anthropic is an AI company focused on building a reliable, innovative AI system. While the company is relatively new to the market it has already launched a highly anticipated AI chat assistant called Claude which is set to rival OpenAI's ChatGPT.
Similar to other chatbots, Claude is accessible through a chat interface and can provide a number of conversation and text-processing tasks. A key point of differentiation is that Claude is designed to produce less harmful outputs than that of the other chatbots that came before it.
While there is much praise for the chat assistant, there is still room for improvement with feedback reporting that Claude is worse at maths and grammar compared to its rival. However, with industry giants like Google backing this company from an early stage, it is clear Anthropic has the potential to become a leading player within the AI industry.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
190% employee growth in 12 months
Glassdoor (4.3)
Trustpilot (2.1)
Company
Funding (last 2 of 10 rounds)
Nov 2024
$4bn
GROWTH EQUITY VC
Jul 2024
$50m
GROWTH EQUITY VC
Total funding: $11.8bn
Company benefits
- Comprehensive health, dental, and vision insurance for you and your dependents
- Inclusive fertility benefits via Carrot Fertility
- Generous subsidy for OneMedical
- 21 weeks of paid parental leave
- Unlimited PTO
- Optional equity donation matching at a 3:1 ratio, up to 50% of your equity grant
- 401(k) plan with 4% matching
- $500/month flexible wellness stipend
- Commuter coverage
- Annual education stipend
- A home office improvement stipend when you first join
- Relocation support for those moving to the Bay Area
Company values
- Here for the mission: We pursue our mission by building frontier systems, studying their behaviors, working to responsibly deploy them, and regularly sharing our safety insights. We collaborate with other projects and stakeholders seeking a similar outcome.
- Unusually high trust: We assume good faith, disagree kindly, and prioritize honesty. We expect emotional maturity and intellectual openness. At its best, our trust enables us to make better decisions as an organization than any one of us could as individuals.
- Do the simple thing that works: We celebrate trying the simple thing before the clever, novel thing. We embrace pragmatism - sensible, practical approaches that acknowledge tradeoffs. We love empiricism - finding out what actually works by trying it - and apply this to our research, our engineering and our collaboration. We aim to be open about what we understand and what we don’t.
- One big team: Collaboration is central to our work, culture, and value proposition. While we have many teams at Anthropic, we feel the broader sense in which we are all on the same team working together towards the mission.
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Dario Amodei
(CEO & Co-Founder)Spent almost 5 years at OpenAI as a Team Lead for AI safety and as the Vice President of Research. Also worked as a Research Scientist at Google.
Jared Kaplan
(Chief Science Officer & Co-Founder)Has been a Professor at John Hopkins University for the past 10 years. Also an experienced researcher having worked previously at OpenAI and the SLAC National Accelerator Laboratory.
Jack Clark
(Co-Founder)Experienced reporter having worked previously at the Register and Bloomberg. Also worked for OpenAI in Strategy and Communications and as a Policy Director.
Sam McCandlish
(Co-Founder)Graduated from Stanford University with a PhD in Theoretical Physics. Previously worked as a Research Lead at OpenAI.
Tom Brown
(Co-Founder)Previously worked as a Member of the Technical Staff for both OpenAI and Google Brain.
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