IT Support Associate, Nutrafol
$75-85k
+ Quarterly Bonus Program
2-4 days a week in office (Flatiron, NY)
Hair wellness company
Be an early applicant
Hair wellness company
201-500 employees
Be an early applicant
$75-85k
+ Quarterly Bonus Program
2-4 days a week in office (Flatiron, NY)
201-500 employees
Company mission
To help people grow into their best selves through whole-body health.
Role
Who you are
- You are comfortable with a broad scope of work, ranging from setting up Macs and PCs, troubleshooting software and hardware, helping team members get connected to various tools and services, standing up new software products and platforms, all while staying organized and efficient from a cost and timing standpoint
- You are a true people person, wanting to help the team however you can, and you are passionate about technology and finding the solutions to problems
- Minimum 1-3 years experience working in a mixed Mac & PC environment, with experience setting up, configuring, and troubleshooting both families of devices
- Experience managing iOS and Android devices
- Excellent oral communication and writing, as this role requires constant interaction with team members across departments
- Incredibly detail-oriented and organized, managing multiple streams of work at a time with regular disruptions
- Experience working with remote employees and remote logistics
- Experiencing managing GoogleWorkspace in a team/business capacity
- Experience with Iru/Kandji is a plus
- Experience with Jira
- Familiarity with Security & Deployment of SASE tools
What the job involves
- We are seeking an IT Support Associate to join the Nutrafol team
- While this role is Hybrid, it does require someone to be located within commutable distance of our NYC (Flatiron) office - you’ll be expected to be in-office 2-4 days as needed, to support technical needs in the office and to help deploy new tech equipment to employees
- Day-to-day you’ll be assisting everyone from brand new employees, all the way up to the executive team while remaining efficient and effective with all of the tools and software they need
- Respond to employee issues and tech support requests
- Help employees troubleshoot IT-related problems spanning AV, computer software, mobile devices, network connectivity, Google Workspace, etc
- Provide assistance with onboarding of new employees; i.e. setting up computers, accounts, and access to various systems
- Control access to various cloud-based solutions and assist in the procurement of new systems to improve employee satisfaction and efficiency
- Provide oversight and maintenance on tools and systems access and licensing, enforcing standard security principles as defined by the company
- Manage internet/network, virtual or in-person AV, and other systems to keep the organization's tech platforms and communications tools running efficiently
- Procure and manage computers, monitors, and peripheral equipment for all employees and manage efficient reuse of older equipment
- Manage the IT needs and cybersecurity risks for a hybrid workforce across the U.S., while assisting the IT Manager and tech team in iterating on processes and systems, and managing updates as needed
Our take
Nutrafol develops and sells natural, drug-free oral supplements, serums, and treatment plans to support hair growth in men and women. The company, which has been around since 2014 and is endorsed by a number of medical professionals, is a leader in the natural hair growth supplement niche.
It’s easy to see why Nutrafol’s products would prove popular. Hair loss and thinning affects around 80% of men, and around half of women at some part of their lives. For many, the greatest impact is on self confidence, and inevitably mental wellbeing. The fact then, that so many mainstream hair loss treatments have side effects that also impair mental health, is far from ideal.
Existing investor Unilever acquired a majority stake in the company in 2022, which has helped vastly extend its reach across the globe. With the health & wellness supplements industry only becoming more accepted in the mainstream, and with Unilever’s backing, the company is now setting its sights on international growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
41% employee growth in 12 months
Company
Funding (1 round)
Apr 2019
$35m
SERIES B
Total funding: $35m
Company HQ
Midtown South, New York, NY
Leadership
Giorgos Tsetis C.E
(Co-Founder & Chairman)Giorgos is currently a Creator at Great Things™ and on the Board of Directors at XPRIZE. Previously he founded GTS Consulting where he served as a Certified Engineer/Structural Engineer for 6 years.
Roland Peralta
(Co-Founder)Roland is also the founder of Magnificent Ventures, WHEN Justice, The Root Cause Project, and Kama Flight Foundation.
Sophia Kogan, MD
(Co-Founder & CMO)Sophia gained a medical degree from SUNY Downstate Health Sciences University, and completed a research fellowship in paediatric dermatology before co-founding Nutrafol in 2015.
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