Customer Experience Intern, Haddock
Restaurant management software
Open for applications
Restaurant management software
21-100 employees
Open for applications
21-100 employees
Company mission
To inspire and empower millions of restaurants by taking their business to the next level.
Role
Who you are
- You are studying or have finished university studies (Bachelor's or Master's degree) in Business, Communication, Law, Psychology or similar
- Native Spanish level is a must
- You have previous experience working in front of the public. It will be highly valued
- You are eager to get to know the startup world in depth and you are passionate about digital environments in constant growth and change
- You are comfortable with handling technology
- You are proactive, autonomous and eager to learn
- You are committed and want to have an exciting work experience
- You are willing to work autonomously and responsibly under the supervision of your manager
What the job involves
- As a Customer Experience Intern, you will learn how to manage communication with our customers, resolving any issues they may have regarding the platform as well as any queries they may have
- You will learn everything related to customer satisfaction and the functioning of a Customer Success department in a SaaS. You will be in charge of providing the best support to haddock customers under the supervision of our Customer Success Manager, to whom you will report directly
- You will learn how to manage communication with our customers, resolving their queries by telephone, chat or e-mail
- You will be in constant communication with the Sales, Product and Marketing departments from which you will learn how haddock works and how our customers behave
- You will support your Manager in terms of cancellations, upsellings and personalised services
- You will become an expert of our Software being able to detect bugs in the platform and report them to the Product team
- You will be the person in charge of supporting customers, offering them a personal, fast and efficient service, and becoming their ally
- Depending on your learning curve, you will collaborate in your department's own projects such as Onboarding & Training Meetings, Churn & Goodbye Interviews..
Application process
- Interview with Talent Acquisition Team (30’) 📞
- Interview with the Hiring Manager (45’ - 1 hour) 🗣
- Culture Fit interview with our Founders (1 hour) 🤝
Our take
In the restaurant industry, cost control is an essential aspect of maintaining a profit. By successfully managing the costs of food, labour, and overhead expenses, restaurants can optimise their margins and increase profitability. Many restaurants look to SaaS companies to provide them with specialised software solutions that save management valuable time and help them stay on top of the competitive restaurant industry.
Barcelona-based Haddock is helping restaurants improve their margins thanks to real-time cost control. Through the use of AI, Haddock is making it easy for customers to digitise documents as well as export data to make better decisions and optimise their business.
Haddock has witnessed steady growth since its inception in 2020 and is now home to over 1,000 customers. Accepted into the Y Combinator accelerator programme in 2021, the startup has since gone on to open new offices and make way for new employees for a promising future in restaurant software.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Jan 2022
$1.1m
SEED
Total funding: $1.1m
Company benefits
- Flexible working hours and Remote work. Got a flight to catch? Don't worry, go! Take it!
Company HQ
Dreta de l'Eixample, Barcelona, Spain
Leadership
Arnau Navarro
(Co-Founder & CEO)Previously co-founded the mobile app Group where they served as CEO. They also have experience as the Internationalisation Manager at TEXFOR, as Country Manager at GINETEX Spain, and as a Lead Generation Manager at NoviCap.
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