Customer Success Manager, Supermetrics
Portuguese Speaker
+ Equity
Data integration platform
Job no longer available
Data integration platform
201-500 employees
Job no longer available
+ Equity
201-500 employees
Company mission
To make data analysis simpler, more productive and more connected.
Role
Who you are
- Fluent English skills are required since English is the language used for internal collaboration
- Fluent or fully professional in Portuguese
- 3+ years of relevant experience in customer success or similar customer-centric positions
- SaaS, Agency, or Martech experience
- Great organizational skills and capacity to handle several projects at once. You know how to prioritize your work while maintaining productivity
- Strategic problem-solving approach. When something needs fixing or digging, you’ll find the resources and the help needed
- Active communication with customers. You know managing your accounts means nurturing the relationships you have with your customers
- Humble attitude. Our focus at Supermetrics is for you to grow, so having a receptive attitude and being open to new information will help you develop and, ultimately - reach your goals!
- Deep understanding of the LATAM region and experience working with countries in the area
- Fluency in English is important since it's the language we use for all our internal discussions
- Fluent Portuguese
- Committed to serving customers effectively!
What the job involves
- We’re looking for a Portuguese speaking Customer Success Manager to join our Customer Success team in Helsinki or Dublin!
- Manage a diverse client portfolio based in LATAM region
- Help our customers reach their goals and solve their challenges
- Be a part of a highly skilled customer success organization of 20+ professionals across North America, EMEA, and JAPAC
- Ownership and responsibility to maintain and grow your portfolio of 50+ customers from LATAM region
- Responsibility for the onboarding, adoption, renewals, growth, and advocacy of your customers
- Collaborating with local and global Supermetrics teams (Sales, Product, Support, Professional Services, Solutions Engineering) to provide reliable solutions and consultation to your customer's needs
- Develop and grow your knowledge of the Supermetrics suite of products/services and industry trends to add value during customer communications
- Sometimes you might need help from your fellow Success team members or to lend support to someone else. We have team-level goals and a collaborative team mentality! No achievement comes with the price of someone else, so we hope you share this value with us
Our take
Helsinki-based Supermetrics is a data integration platform making it easy for marketers and business intelligence teams to analyse data from popular ad platforms such as Facebook, Google and Twitter and integrate them into their preferred analytics and data warehouse platforms.
Despite competition from companies such as Fivetran and Adverity, the company boasts an impressive client list, including Nestlé, Warner Brothers, L’Oréal, owing to its variety of products, such as Supermetrics for Google Sheets, Excel, and BigQuery.
Supermetrics success is product-led and due to the increase in demand for its offerings, the company witnessed a growth of 40% YoY in 2022. Going forward, the company is focused on continuing its strong growth path and hopes to at least double its turnover. It's also emphasising its presence in the US market as important and expects to grow fast.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2020
$44.9m
SERIES B
Nov 2017
$4m
SERIES A
Total funding: $48.8m
Company benefits
- Health and wellness: We cover your healthcare costs, and you'll get a wellness allowance for things like sports, massage, and meditation.
- Equity & bonuses: All full-time Supermetrics employees are owners through equity. Everyone is also part of a personal bonus or commission plan.
- Flexible remote work: Enjoy working flexibly from home and in productive and uplifting office environments. Fully remote employees get a stipend to upgrade their home office.
- Generous paid time off: We take recharging from work seriously and encourage you to take all your leave. Paid parental leave is part of the package, too, of course.
- Personal learning stipend: We offer a personal learning budget to boost your professional growth.
- Excellent equipment: You’ll get a laptop, a phone with a plan, noise-canceling headphones, plus the ergonomic equipment you need for your work. And your wifi is on us, too.
- Stellar team events: We're known for our amazing team events, parties, and offsites. We also happily support employee-organized activities that bring teammates together.
Company HQ
Kluuvi, Helsinki, Uusimaa
Leadership
Mikael Thuneberg
(Co-CEO)Experienced Researcher, having previously worked at 15/30 Research, Sulake, and T-Media. Also the founder and CEO of Automate Analytics.
Salary benchmarks
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