Operations Senior Associate, Coinbase

• We're looking for somebody who is passionate about operations and business continuity and who is driven to manage a robust program at a rapidly growing company
• The ideal candidate is a collaborative, detailed oriented, self starter who will leverage their experience to successfully develop the CB Ireland operations
• Proven track record in operational management and oversight, including policies and procedures development and monitoring day-to-day activities
• Proven track record and understanding of operational resilience to comply with Central Bank of Ireland Cross Industry Guidance on Operational resilience
• Passion to be outstanding in everything you do
• Good understanding of how the various functions of a regulated financial services business operate (e.g. Product Launch, Operations, Compliance, Finance, Risk, Treasury, Audit, Outsourcing)
• Problem solving, ability to identify and analyze problems effectively and develop optimal solutions
• Organizational Skills & Time Management, excellent ability to oversee multiple tasks, prioritize effectively, and meet deadlines
• Risk Management, proficient in identifying, assessing, and mitigating potential risks that could disrupt operations and developing contingency plans
• Clear verbal and written communicator
• Ability to have impact and influence with senior, peer & junior colleagues both regionally and globally
• Proven judgment to assess risk impact & address or escalate accordingly
• A self starter who takes ownership and initiative for identifying opportunities, drives continuous improvement and is happy to roll up sleeves
• Able to work in a fast-paced environment with strong prioritization skills

Desirable

• The Ireland Operations Senior Associate will primarily be responsible for the Coinbase Ireland (“CBIE”) Operational Resilience Framework to comply with Central Bank of Ireland Cross Industry Guidance on Operational Resilience and for providing day to day support across Ireland Operations, including but not limited to risk assessment and approvals of proposed launches impacting Coinbase Ireland
• The successful candidate will maintain and enhance all aspects of the CBIE operational resilience framework including, service criticality assessment, and business continuity management
• Operational resilience obligations include defining , documenting, and testing how Coinbase identifies and prepares, responds and adapts, recovers and learns from business impacting events
• This role will report to the COO of Ireland and work under the general supervision of the CB Ireland Country Director
• Responsible for maintaining all aspects of the CB Ireland Limited (“CBIE”) Operational Resilience Framework to comply with CBI Cross Industry Guidance on Operational
• Ensure compliance with all Governance requirements for the CBIE Operational Resilience Framework
• Maintain and uplift criticality criteria and assessment of business services to define CBIE Critical or Important Business Services (“CIBS”)
• Annual review and uplift of CIBS’s Impact Tolerances
• Own and maintain the CBIE Interdependencies Maps, identify and track critical systems, processes, people, partners and locations that are crucial to the continued business operations. Ensure alignment with the CBIE Digital Operational Resilience Act (“DORA”) Register of Information and the CBIe Outsource Register
• Annual uplift of the Incident Management policy, Incident Management procedure and Crisis Communications Plan
• Work cross functionally with Technology, Security, Operations and IT, Infrastructure, Engineering and Risk teams to coordinate and lead business continuity plans and scenario testing, identify and prioritise remediation, and track completion
• Business continuity metrics and reporting
• Promote an effective culture of learning and continuous improvement as operational resilience evolves including driving training cross functionally and completing annual self assessment of the framework
• Maintain compliance with all standards, regulations, and requirements
• Ensure follow up and closure of actions to address root causes of errors and complaints in compliance with Error Handling Policy and Complaints Handling Policy and all regulatory obligations
• Support as required across 1 Lod Operations key areas include planned launch assessments and approvals, staffing and organisation, audits etc