Senior Site Reliability Engineer, Ro
$179-212k
+ Equity
Telehealth primary care platform
Be an early applicant
Telehealth primary care platform
501-1000 employees
Be an early applicant
$179-212k
+ Equity
501-1000 employees
Company mission
To help patients achieve health goals by delivering the most convenient and effective care possible.
Role
Who you are
- Deep understanding of systems and infrastructure, with experience operating distributed services in production. We are mostly in AWS and leverage a lot of its primitives - EKS, RDS, Route53, S3, Elasticache to name a few
- Strong programming and automation skills - we use Python and Go
- Proficiency with infrastructure as code - Terraform / Pulumi
- A passion for observability, with hands-on experience in metrics, logging, tracing using Datadog
- Strong cross-functional communication, able to collaborate with product, platform, security and other teams
- An operational mindset that puts reliability and resilience as a core product requirement
- A mission-driven attitude, motivated by the opportunity to make healthcare better
What the job involves
- At Ro, our mission is to provide world-class healthcare by putting patients first - and that mission depends on reliable, secure, and scalable systems
- As a Senior SRE on the infrastructure team, you’ll sit at the core of that effort: owning the reliability of our production systems, hardening infrastructure and building tools that empower our engineers to ship safely and confidently
- You will work across teams to drive uptime, performance and observability – partnering closely with product, platform and security engineers
- From designing resilient systems to shaping incident response practices, this is a role for engineers who thrive on impact and care deeply about operational excellence
- Design and implement resilient infrastructure to support high availability at scale
- Build and contribute to tools and platforms that streamline deployment, monitoring and recovery of systems
- Drive incident response and harness learnings, leading efforts to minimize downtime and improve MTTR
- Partner with engineering teams to bake best practices for reliability, resilience and observability into services
- Automate infrastructure workflows using IaC and other cloud native tools
- Champion a culture of operational excellence, guiding engineers through reliability practices and raising the bar across the engineering org
Our take
Ro is a healthcare startup that connects patients directly to physicians, nurses, and pharmacists. The founders of Ro established the company because they felt that health insurance wasn’t working as it should, as the pooled cost of expensive treatments means that the price of individual doctor visits is inflated.
Ro’s primary care platform powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. Instead of having to travel to a doctor’s office, Ro customers can access a video conference with a physician on-demand, from the comfort of their own home.
In order to tap into the global medical market, which is worth over $4 trillion, Ro raised $150 million at a valuation of $7 billion in 2022. It has expanded to more health areas, such as skincare and mental health, and launched an online pharmacy. Despite this, a substantial number of layoffs in spring 2022 indicated that Ro's accelerated growth had caused problems with its internal organization. Having now narrowed its focus and spending more on less, Ro has streamlined its operations and looks to continue on a steady upward trajectory.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2022
$150m
LATE VC
Mar 2021
$500m
SERIES D
Total funding: $1.0bn
Company benefits
- Medical, dental, and vision membership
- Equity for all team members
- Flexible time off
- Paid parental leave, and flexible work arrangement
- Well-stocked office with snacks and bi-weekly free lunches
- Gym, learning, and development stipends
Company HQ
Chelsea, New York, NY
Leadership
Zachariah Reitano
(Co-Founder)Previously a Teacher at General Assembly and co-founder of Shout Inc., in 2013. They are now an Entrepreneur in Residence at Prehype.
Saman Rahmanian
(Co-Founder & Chief Product Officer)Previously a Senior Art Director at Crispin Porter + Bogusky and founder of Tischen in 2010. They were also a Partner at Prehype and founder of Managed by Q.
Rob Schutz
(Co-Founder & Board Member)Founder of Snagged.com. Experienced as a Senior Consultant at CGI specializing in healthcare, they also served as Director of US Marketing and USer Acqusition at kgb and as VP of Growth at BARK.
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