DevOps Engineer, Appspace

• Must be able to learn and understand new technologies quickly
• Must be able to communicate and collaborate well with others
• Strong background in Linux is a must, but some experience with Windows systems administration is preferred, too
• Experience with automation, configuration management, and Infrastructure as Code (experience with HashiCorp preferred)
• Experience with popular scripting languages such as Python, Powershell, NodeJS, and/or Bash
• Solid troubleshooting experience and thinking through a process workflow to identify a fault or odd behavior (i.e., spending time following log trails)
• Experience with MySQL & MongoDB
• Experience with message brokering systems, preferably RabbitMQ
• Experience implementing Microservices, familiar with Kubernetes or another container orchestrator
• Must be flexible on occasionally attending remote “off-hour” meetings (we’re a global team supporting a global customer base!)

Desirable

• Our DevOps team seeks a passionate DevOps Engineer who is passionate about learning both Appspace’s Cloud Platform and supporting toolsets to meet and exceed the needs of our Customers, Engineering and Customer Care teams, but also respond to and resolve unexpected behavior, ultimately solving the underlying root cause
• The ideal candidate will be highly-capable in resolving issues and servicing requests, but when not actively engaged in either of these roles, will be seeking out opportunities for and executing against our automation backlog
• The team member in this role will understand DevOps best practices, have experience automating infrastructure deployments and common solutions to infrastructure issues, systems administration, high availability, and web technologies
• You will work closely with a global team of cloud, product, and service professionals to improve our platform’s resiliency and velocity to scale, which directly improves our customers’ experience with Appspace
• By accepting this role, you will have substantial opportunities to grow and mature your DevOps capabilities, the opportunity to take on additional responsibilities, advance your career, and be part of an awesome company that is growing rapidly
• Along with this responsibility comes the requirement to dig in and be proactive in finding problems or opportunities and delivering solutions
• Given the maturity expected in the right candidate for this role, you should not expect work to be delivered to you, but rather you should seek it
• Upon joining, you will work with our teams to get up to speed on our architecture, systems, and practices by shadowing with our DevOps Engineers
• As your knowledge and experience grows, you’ll begin growing the number of areas you will participate in maintaining and improving our Cloud Platform and DevOps infrastructure
• In addition to your DevOps Engineering role, on occasion you may be asked to assist with advanced internal IT needs
• The ideal candidate will be focused on DevOps engineering duties but always keeping the big picture in mind regarding customer experience, platform availability, and scalability, therefore change control and thinking through the impact of changes, mitigating impact or scheduling approved maintenance windows before implementing are critical steps to our continued success
• For this role, you will install, configure, and maintain multiple compute and container instances running various software/service deployments of all operating systems
• You will monitor systems performance and ticket queues to analyze and resolve problems associated with various servers, hardware, applications, and software before these issues are visible to our customers by impacting our applications performance
• Maintaining compliance with security standards will be critical to ensuring our customers’ and internal data is kept secure
• You will also assist the team with building, testing, integrating, and deploying software across multiple networks using DevOps and continuous delivery best practices
• Successful automation of deployments and processes using languages such as Python, is also important when the workload diminishes and there is opportunity to do so
• In summary, this role’s daily activities will include:
• Working closely with development teams and the QA department to contribute to the identification, assessment, and integration of wide-ranging technologies and advanced concepts which encompasses the development, refactoring, and re-architecting of systems across our global infrastructure
• Maintaining the daily health of development, staging, and production systems and environments, including the systems-associated databases (configuration/tuning)
• Troubleshooting systems and software issues, identifying the root cause for either configuration changes or engineering to address. Eventually implementation of the solution in development, QA, staging, and production environments
• Maintaining and utilizing the build automation system as well as the deployment automation infrastructure
• Documenting processes and protocols as they are defined throughout our ongoing growth into new technologies and methods