Technical Support Contractor, CoinTracker
$55/hr - $69/hr
Crypto portfolio tracking & taxes
Be an early applicant
Crypto portfolio tracking & taxes
21-100 employees
Be an early applicant
$55/hr - $69/hr
21-100 employees
Company mission
To increase the world's financial freedom and prosperity.
Role
Who you are
- Impact: Demonstrated ability to drive business impact
- Mission alignment: Hungry and motivated about making progress towards our mission of Enabling everyone in the world to use crypto with peace of mind
- Trust: Say what you believe. Do what you say
- Communication: Able to clearly talk about the details and also zoom out to the bigger picture
- 3+ years of demonstrated excellence in providing customer service in chat, email and/or phone channels
- Effortlessly navigates common customer service tools and systems (Zendesk, Pipedrive, Slack, Linear, etc…)
- Independently prioritizes work to get back to customers efficiently
- Identifies opportunities to communicate proactively to engage
- Able to support Customer Support needs daily with exceptional quality
What the job involves
- Provide extraordinary support to customers during tax season ensuring peace of mind for all crypto users
- Work directly with users, and customer support team members, to execute the team's goal
- Maintain a customer satisfaction (CSAT) score of at least 85%
- Debug, serve as an escalation point and trend product feedback and/or issues based on interactions
- Work directly with customers, customer support and client managers to troubleshoot complex technical issues
- Work directly with the engineering team to provide feedback on trending issues, inform product development and roadmap planning
- Seeks solutions for complex crypto problems, will not rest until there is a clear outcome
- Enjoys a hard problem, looks at unraveling a puzzle as an exciting opportunity
- Able to identify and diagnose technical issues across wallets, blockchains, and integrations
- Skilled in debugging API errors and reviewing logs
- Familiar with using the browser console, viewing blockchain explorers and SQL
- Able to describe issues in detail for engineers with clear replication steps to accelerate bug resolution
Our take
Managing taxes for crypto investments can be a difficult task, and with tax regulations and trading practices developing fast in this market, a tool to help manage them is vital. CoinTracker’s crypto management software provides just this; tracking and synching up to 200 transactions across different wallets to a single dashboard, and automatically populating tax forms.
Though there are rivals in the space (such as Coinpanda and Koinly), CoinTracker stands out for the sheer volume of transactions it can track, as well as its prioritisation of ease-of-use. Through this approach, it makes the whole process far more compliant and hassle-free for crypto traders, especially serving those who are less educated regarding the space.
By balancing tax management tools with its relatively generous free plan, CoinTracker has straddled itself neatly across low-volume retail investors and those dipping their toes in a little deeper. Although it had to make a round of layoffs in 2023, the company has nonetheless progressed. It released CoinTracker Connect, which gives access to live professionals for real-time crypto tax advice, and has also undertaken a multichain expansion.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jan 2022
$100m
SERIES A
Apr 2018
$1.5m
SEED
Total funding: $101.7m
Company benefits
- Join a startup with a breakout trajectory
- Rapidly learn in a fast-paced, extremely high-growth environment
- Work with a world-class team formerly from top companies
- Join us globally as part of a fully distributed team
- Geo-agnostic compensation
- Work in an environment with high trust, transparency, and autonomy
- Tackle challenging technical & business problems
- Help shape the future of finance
- No meetings on Wednesdays (#Flow)
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Chandan Lodha
(Co-founder)Previously a Product Manager at Google.
Jon Lerner
(Co-founder & CEO)A former Software Engineer at Apple and Google. Went on to co-found and serve as CTO and Board Member at TextNow.
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