Customer Success Architect, Poggio Labs
Agent Deployment
+ Equity
More information about location
Customer data application developers
Be an early applicant
Customer data application developers
1-20 employees
Be an early applicant
+ Equity
More information about location
1-20 employees
Company mission
To pioneer a new style of application architecture in service of transforming the relationships between businesses and their customers.
Role
Who you are
- This is a cross-functional, high-impact role ideal for someone who thrives in ambiguity, is deeply customer-obsessed, and loves building from scratch
- We’re looking for someone that’s excited about defining the function over time
- If you have an interest in making enterprise customers successful with cutting edge AI, we’d love to hear from you even if you aren’t a perfect match for the requirements listed
- 3–7+ years of experience in customer success, solutions consulting, or implementation at a B2B SaaS company serving enterprise clients
- Experience working with technical products, ideally in AI/ML, developer tools, data platforms, or infrastructure
- Comfortable collaborating with engineers and product managers, and speaking to both technical and business audiences
- Skilled at writing and validating prompt logic or similar AI workflows
- Proven ability to lead executive conversations and navigate complex customer organizations
- Startup-minded: bias for action, excited to build, and thrive in ambiguity
- Excellent communicator—clear, empathetic, and persuasive
What the job involves
- We’re looking for a Customer Success Architect for Agent Deployment to join our team to own the deployment of the Poggio platform and agents at our largest customers
- This is a new role in the industry that represents a mix of customer success, product management, and forward deployed engineering
- But the role is simple: ensure that Poggio customers are set up for success with Poggio, and be responsible for seeing that through, from pre sales, to post sales, to upsell and expansion
- You'll work with leading enterprises to define use cases, configure and tailor Poggio agents, and translate customer vision to business value
- This is a customer facing role, and is ideal for someone that loves to get in the weeds on customer problems and needs, and thrives in ownership of collaborative solutions
- You’ll be the connective tissue between our customers and internal teams, partnering closely with Sales, Engineering, and Product to ensure our enterprise customers are successful, expanding, and driving measurable value
- You’ll be helping shape the company’s customer experience, enterprise motion, and core product alongside the leadership team
- Own relationships with enterprise customers starting in late-stage sales through onboarding, implementation, and ongoing success
- Lead implementation and onboarding, ensuring customers derive fast time-to-value and long-term retention
- Collaborate closely with our engineering team to:
- Co-design features based on real customer use cases
- Write and test prompt logic to support customer workflows
- Translate feedback into roadmap decisions and product priorities
- Partner with executive stakeholders to define their AI roadmap and ensure our product supports strategic goals
- Drive account expansion by identifying additional use cases, departments, or business units for growth
- Be the internal voice of the customer—sharing insights with Sales, Product, and Leadership
- Help build the foundation: onboarding guides, playbooks, internal systems, and more
Application process
- Application (You are here): Our talent team will review your application to see how your skills and experience align with our needs
- Recruiter Meeting (30 min video call): Our goal is to explore your motivations to join our team, learn why you’d be a great fit, and answer questions about us
- Intro Call (30 min video call): You'll meet with our CEO to discuss the company, team, and evaluate core skills necessary for success in this role
- Panel Presentation Interview (60 min video call): You'll be provided a prompt and have time to prepare a presentation for a panel
- Cross-functional Interview (45 min video call): You will meet with someone from our engineering team to discuss your past experience working in cross functional projects
Our take
Salesforce has long been the leading light in Customer Relationship Management (CRM) software; but the market is getting cluttered. The incumbent has invested, astutely, into capitalizing on its deep penetration by packing out additional features; but major rivals like Oracle Sales right down to a flurry of smaller startups like Optimove are looking to siphon off some of its market share. Poggio Labs is one of them.
The company is in its early stages still, and keeping details on its CRM software very much under wraps. It has, however, dropped one hint: the suggestion that its software will help “power intelligent relationships”. Intelligent software, software that employs AI and ML to automate areas like analysis and big data management, is widely touted to be the future of CRMs. It means salespeople can access more accurate insights, and chase more promising leads.
Whether this will serve as the core of Poggio Labs remains to be seen - and with Salesforce already working with intelligent systems, Poggio Labs will have a tough fight either way in wrestling away some of its market share.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Salaries benchmarked in top 25%
- Equity in Poggio Labs' future success
- 100% health, dental, ortho and vision insurance & FSA
- 100% paid parental leave
- 100% match 401k retirement plan via Guideline
- $1200 life Enrichment Allowance
- $7000 office & equipment stipend
- Work where and when you want
- Flexible vacations and paid holiday time
- Company sponsored co-worker meetups & off-sites
- No-red-tape expense account
- Focus on diversity, equity, and inclusion
Company HQ
Financial District, San Francisco, CA
Leadership
Matt Slotnick
(CEO & Co-Founder)Originally an Investment Banking Analyst at Shea & Company, who then moved into a Senior Associate role at Norwest Venture Partners. Subsequently spent time working on platform and middleware products for Google Cloud.
Connor Doyle
(CTO & Co-Founder)Previously a Software Engineer at Gensler, who then worked on distributed systems at Mesosphere, Inc. After spending time as a Software Architect at Intel Corporation, left to co-found UX research platform CustomerDB.
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