Account Executive, Onefinestay
$47k
Plus uncapped commission structure
1+ day a week in office
Luxury vacation rental apartments & homes
Open for applications
Luxury vacation rental apartments & homes
101-200 employees
Open for applications
$47k
Plus uncapped commission structure
1+ day a week in office
101-200 employees
Company mission
To simplify the process of enjoying the finest homes and services across the globe for vacation-goers, and provide peace-of-mind, convenience, and flexibility to homeowners looking to make the best use of their homes.
Role
Who you are
- Proven track record of strong performance in sales with an ability to build lasting relationships with repeat customers
- Strong organizational skills, prioritization and time management. This role can bring on up to 50 new clients per week, which require efficient communication with internal and external partners, clients and homeowners
- Ability to effectively collaborate with colleagues in a global company
- Familiarity with Salesforce and CRM practices
- Product & destination knowledge
- Comfortable speaking on the phone with guests and owners as well as taking both inbound and outbound calls
- A valid real estate license in New York and California is not required but strongly preferred. Willingness to receive one or both of these licenses is mandatory
- Second language ideal, preference for Spanish or French
- Must be willing to travel to an office space at least once a week on the west side of Los Angeles plus commit to two full weeks of in-person training at the start of employment
What the job involves
- We are currently seeking an Account Executive to join our dynamic Destination Specialists Team. This is an exciting opportunity for a passionate and results-driven travel advisor with a talent for luxury sales and a deep appreciation for exceptional guest experiences
- Present, promote and sell onefinestay properties with strong negotiation tactics to guests who have inquired about our destinations
- Ability to communicate our luxury portfolio to our guests, understanding their needs, consulting on properties and promoting our additional services to give them a full onefinestay experience
- Assist management and other functional areas by sharing knowledge and expertise about destinations
- Establish, develop and maintain positive customer relationships to ensure guests’ satisfaction and future repeat business
- Achieve agreed upon sales targets and outcomes such as quarterly KPI targets and revenue based targets
- Establish a repeat client base, maintaining these relationships so you become the first point of contact for their travel needs
- Share ideas with management about customer needs, problems, interests, competitive activities, and potential for new properties and services
- Work within a global team to support out of office needs to maintain guest experience
- Maintain professional and technical knowledge about destinations by attending cross-training
- Negotiate directly with homeowners and property management companies to close deals while building and maintaining strong, long-term relationships
- Manage administrative tasks while meeting given deadlines such as capturing outstanding balances, monitoring pending bookings, and ad hoc management of global team inbox
- Sustain quality communication which includes, but is not limited to, accurate spelling and grammar in all written communication, language that meets our brand standards, personalized communications, and professional demeanor on the phones
- Continuously improve through feedback
- KPIs
- Conversion rate in the destinations you sell
- Call monitoring
- Response times
- Data administration
- Guest satisfaction score
- Quality check of comms
Our take
Short-term rental marketplaces such as Airbnb provide options for both low and high budgets, however, many luxury accommodations often lack an element of homeliness and feel clinical, and guests may not be provided with the business and travel essentials that they expect for the price tag.
Onefinestay offers luxury short and medium-term accommodation that adheres to strict selection procedures. Properties accepted by the startup must go above and beyond the traditional rental experience, providing services such as local-rate phones for business calls, laundry, and cleaning services, all within a homely and non-clinical environment. The company's concierge service also helps guests further personalise their stays with options such as personal chefs, private drivers, childcare, experiences, and more!
Onefinestay’s approach to luxury accommodation by providing transparency and unification when it comes to high-end stays is a smart move. With its growing collection of homes, villas, and chalets across the globe, the company is well set to see continued growth and success.
Steph
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2015
$40m
SERIES D
Jun 2015
$25m
SERIES C
Total funding: $80.9m
Company HQ
Paddington, London, UK
Leadership
Ian Di Tullio, PhD
(Co-CEO, not founder)In addition to their role at the company, they are also the current CCO (Europe & North Africa) at Accor. Former VP of Global CRM, Loyalty, & Contact Centres at Qatar Airways.
Fabrice Carre
(Co-CEO, not founder)In addition to their role at the company, they are also the current CSO & Executive Committee Member at Accor, and Non-Executive Board Member at AccorInvest.
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