Member of Technical Staff, Pallet
Agent Delivery
$160-200k
Plus equity
~25% Travel
5 days a week in office
All-in-one transportation & warehouse management
Be an early applicant
All-in-one transportation & warehouse management
21-100 employees
Be an early applicant
$160-200k
Plus equity
~25% Travel
5 days a week in office
21-100 employees
Company mission
To build a new operating system for global logistics.
Role
Who you are
- You enjoy debugging messy real-world systems more than building pristine internal abstractions
- You like working directly with customers and uncovering solutions in ambiguous environments
- You move quickly, make pragmatic decisions, and optimize for outcomes over elegance
- You want ownership of real business impact, not just tickets or isolated services
- You enjoy being the person who figures things out when documentation is incomplete, and the answer isn’t obvious
- 2–5 years of experience building and owning production systems in high-growth startups or similarly demanding environments
- Strong experience working with APIs, integrations, authentication systems, and event-driven architectures
- Proven ability to debug complex systems in production
- Comfortable operating in ambiguous environments where documentation is incomplete, and requirements evolve quickly
- Strong communication skills and the ability to build trust with technical and non-technical stakeholders
- Experience working directly with customers is a strong plus,
What the job involves
- We’re hiring Forward Deployed Product Engineers to deploy production AI agents inside some of the world’s largest logistics companies
- You’ll work directly with customer operators, engineers, and executives to understand how critical workflows actually run. Then you’ll design integrations, debug production systems, and ship AI-powered workflows into environments that are often undocumented, fragmented, and business-critical
- This role sits at the intersection of engineering, product, and customer operations. You’ll own deployments from initial discovery through production launch. You’ll spend time with customers, both remotely and onsite, solving complex operational problems and turning those solutions into reusable product capabilities
- Success in this role is measured by outcomes. Can you get systems live, make them reliable, and solve problems in environments you do not fully control?
- Every deployment teaches us something new about how logistics companies operate. The patterns you uncover become product features. The problems you solve for one customer often become capabilities we ship across the platform
- Reverse engineer undocumented APIs, ERPs, TMS platforms, and internal tools with minimal guidance
- Design and build integrations between customer systems and Pallet’s AI platform
- Debug production failures across distributed systems, authentication layers, data pipelines, and third-party services
- Work onsite with customers to diagnose issues, ship fixes, and drive successful launches
- Own customer deployments end-to-end, from technical discovery through production stability
- Make pragmatic engineering tradeoffs under real-world constraints and tight timelines
- Identify recurring implementation patterns and turn them into reusable product capabilities
- Partner closely with engineering and product teams to shape the roadmap based on customer needs
- Our Tech Stack:
- Backend: Node + TypeScript on Encore.dev. Event-driven design with message passing and queues. Hosted on GCP
- Database: PostgreSQL
- LLMs: OpenAI, Anthropic, Google for foundation models; fine-tuned models on Vertex AI
- Browser Automation: Playwright
- Frontend: Next.js + React + TypeScript. Hosted on Vercel
- Observability: Datadog for logging and metrics
Our take
Bringing the power of AI to logistics, Pallet supplies an all-in-one platform that combines transportation and warehouse management. This union of TMS (transportation management system) and WMS (warehouse management system) software in one place makes for a valuable asset for organisations that are seeking to supercharge efficiency.
By collecting everything in one place, Pallet ensures that it stands out from less broad offerings - delivering order entry, dispatch, warehousing, billing, customer communication and more. Clients are able to put all their teams on one platform and automate many of their most time-consuming tasks with the help of AI.
With a long list of customers including teams at SpaceX, Google and Apple, it is clear that Pallet has made a space for itself in the market. The company raised substantial funding in 2025, in a round led by General Catalyst, which is being used to grow its team and operations in line with surging demand for its product.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
May 2025
$27m
SERIES B
Oct 2024
$18m
SERIES A
Total funding: $48m
Company benefits
- 🩺 Health, Vision and Dental benefits
- 🏝️ Flexible PTO
- ➕ Life Insurance and Accidental Insurance
- ❤️🩹 Short-Term Disability Coverage
- 💸 Equity for all staff
- 🪜 401k option; helping you save for the future
- 📚 Yearly learning and development stipend
- 🚌 Commuter benefits if you live in SF
- 🚘 Fully covered uber ride home if you ever have to work late in the office
- 🏡 Remote office home stipend
- 🥤 Monthly happy hours; our last one was a Golden Gate Park BBQ
- 🍲 Company paid dinners on Tuesdays and Thursdays in the office
- 🎉 Annual Company Offsites; our last one was in Sonoma Wine Country 🍷
Company HQ
Nob Hill, San Francisco, CA
Leadership
Sushanth Raman
(Co-Founder & CEO)Prior to founding the company, they were an Engineer at Retool and Product Manager at Google.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 10 more jobs at Pallet