Customer Service Representative, Bubble
Part-time Role
£16-19.5k
Flexible childcare service provider
Open for applications
Flexible childcare service provider
21-100 employees
Open for applications
£16-19.5k
21-100 employees
Company mission
Helping parents find flexible, accessible and trusted childcare.
Role
Who you are
- You are emotionally intelligent, have great interpersonal skills and are in your element when talking to parents.
- You want to solve problems and be part of a team that is making a difference. You are a self-starter and can stay focused and productive working independently
- You are tech savvy and have customer service experience in high-volume environments for online companies. It’s a plus if you have experience in childcare, teaching, healthcare, social care or similar
- You have excellent verbal and written communication in English, and are conscious of adapting your TOV to different situations and to align with company and brand values
- You have superb organisational skills, an ability to juggle a few things at once, and a can-do attitude. You love challenge and you know what it means to work hard
- You are curious, eager to question assumptions, and take initiative to find creative solutions
What the job involves
- Core role: Customer Service: dealing with customer queries and feedback quickly, professionally and empathetically. Most of your interactions with customers will be through live chat and emails, but you’ll also be happy to pick up the phone from time to time when needed. You’ll also monitor user reports, negative reviews, and be responsible for recognising and reporting any urgent matters to managers during your shift
- Additional responsibilities: Sitter Verifications and Profile Quality: overseeing the ID verification and background checking processes for all of our new sitters, and helping them to maintain a great profile
- You will be responsible for putting our customers at the heart of everything you do. The ideal candidate loves helping people and proactively solving problems, and a key aspect of this role is recognising and valuing trust and safety. You will be part of the Customer Success team, but your role will primarily focus on customer service.
- 5 evenings per week, 6-9pm & full weekend day, 9am-9pm with a break (26 hours part-time)
Application process
- Phone call with a Customer Success manager (10 mins)
- Written email assessment (15 mins, timed)
- Full length interview over Google Meet with two CS managers(45 mins)
- Final interview with CEO (20 mins)
Our take
Childcare is an undeveloped and overlooked market. A nanny is unaffordable for most people and others are working freelance or shift work and therefore need flexible (rather than 9-5) childcare.
Bubble addresses this gap in the market for flexible ad hoc childcare with its app. Bubble introduces tech to a low tech sector, improving both babysitters and parents’ chances of matching.
Despite childcare being a low tech sector, Bubble isn’t totally without competition. Competitors include UrbanSitter, Bambino and Sitters in the UK alone.
However, Bubble is already enjoyed by more than 130,000 users. Thanks to its social networking focus and rigorous security checks, the app looks set to succeed in the continued age of mobile apps.
Freddie
Company Specialist at Welcome to the Jungle
Insights
62% female employees
Company
Funding (2 rounds)
Aug 2017
$0.7m
SEED
Jul 2016
$0.3m
SEED
Total funding: $1m
Company benefits
- 25 days holiday + your birthday off!
- Hybrid working
- Private Medical Insurance (Vitality)
- 2 weeks work from anywhere
- 60 hours Bubble Credit (Childcare / Petcare / Helpr) per year
- Enhanced parental leave
Company HQ
White City, London, UK
Leadership
Ari Last
(CEO)Was an Investment Analyst at Fortelus Capital. Worked at BetFair for over 4 years, from Commercial Graduate to Commercial Strategy & Business Development Manager of Emerging Markets. Head of Commercial Partnerships at MarketInvoice.
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