Customer Service Representative, Bubble
Part-time Role
£16-19.5k
Flexible childcare service provider
Job no longer available
Flexible childcare service provider
101-200 employees
Job no longer available
£16-19.5k
101-200 employees
Company mission
To help parents be all they need to be.
Role
Who you are
- You are emotionally intelligent, have great interpersonal skills and are in your element when talking to parents.
- You want to solve problems and be part of a team that is making a difference. You are a self-starter and can stay focused and productive working independently
- You are tech savvy and have customer service experience in high-volume environments for online companies. It’s a plus if you have experience in childcare, teaching, healthcare, social care or similar
- You have excellent verbal and written communication in English, and are conscious of adapting your TOV to different situations and to align with company and brand values
- You have superb organisational skills, an ability to juggle a few things at once, and a can-do attitude. You love challenge and you know what it means to work hard
- You are curious, eager to question assumptions, and take initiative to find creative solutions
What the job involves
- Core role: Customer Service: dealing with customer queries and feedback quickly, professionally and empathetically. Most of your interactions with customers will be through live chat and emails, but you’ll also be happy to pick up the phone from time to time when needed. You’ll also monitor user reports, negative reviews, and be responsible for recognising and reporting any urgent matters to managers during your shift
- Additional responsibilities: Sitter Verifications and Profile Quality: overseeing the ID verification and background checking processes for all of our new sitters, and helping them to maintain a great profile
- You will be responsible for putting our customers at the heart of everything you do. The ideal candidate loves helping people and proactively solving problems, and a key aspect of this role is recognising and valuing trust and safety. You will be part of the Customer Success team, but your role will primarily focus on customer service.
- 5 evenings per week, 6-9pm & full weekend day, 9am-9pm with a break (26 hours part-time)
Application process
- Phone call with a Customer Success manager (10 mins)
- Written email assessment (15 mins, timed)
- Full length interview over Google Meet with two CS managers(45 mins)
- Final interview with CEO (20 mins)
Our take
Childcare is an undeveloped and overlooked market. A nanny is unaffordable for most people and others are working freelance or shift work and therefore need flexible (rather than 9-5) childcare.
Bubble addresses this gap in the market for flexible ad hoc childcare with its app. Bubble introduces tech to a low tech sector, improving both babysitters and parents’ chances of matching.
Despite childcare being a low tech sector, Bubble isn’t totally without competition. Competitors include UrbanSitter, Bambino and Sitters in the UK alone.
However, Bubble is already enjoyed by more than 300,000 parent and trusted by the likes of OMG, Deliveroo, and Carwow. Thanks to its social networking focus and rigorous security checks, the app looks set to succeed in the continued age of mobile apps.
Freddie
Company Specialist at Welcome to the Jungle
Insights
62% female employees
Company
Funding (2 rounds)
Aug 2017
$0.7m
SEED
Jul 2016
$0.3m
SEED
Total funding: $1m
Company benefits
- Private medical insurance: Every employee gets access to Vitality Health Insurance. With this, you’ll get healthcare, mental health support and discounted gym membership
- Childcare allowance: Our mission is to support parents to be all they need to be. As a Bubble parent, you’ll get app credit to spend towards your childcare costs each month
- Flexible working: We operate a hybrid working policy across every business function. Need more flexibility? We’re open to making it work for each individual
- Birthday off: Because who really wants to work on their birthday?! At Bubble, you’ll automatically be given the day off so that you can celebrate the way you want to
- 25 days holiday: We know that holiday is really important for your health and wellbeing. Every employee gets at least 25 days holiday (+birthday), as well as bank holidays
- Work from anywhere: Fancy working by the seaside? Have family that live far away? We operate a two-weeks per-year work from anywhere policy, to give you flexibility in where you work
- Food and drinks: You’ll get free breakfast every day you're in the office as well as free drinks on a Thursday. We’re also a close-knit team with regular socials and events
- Make a difference: Whether we’re supporting an entrepreneur to run their own business, or helping a parent find emergency childcare, what we do makes a difference
Company HQ
Westminster, London, UK
Leadership
Ari Last
(Founder & CEO)Previously an Investment Analyst at Fortelus Capital. Worked at BetFair for over 4 years, from Commercial Graduate to Commercial Strategy & Business Development Manager of Emerging Markets. Head of Commercial Partnerships at MarketInvoice.
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