Technical Program Manager, Guesty
Property management software for short-term rentals
Open for applications
Property management software for short-term rentals
501-1000 employees
Open for applications
501-1000 employees
Company mission
To make the jobs of property management companies easier.
Role
Who you are
- Technical Aptitude: A solid technical background and aptitude for understanding technical use cases within a complex SaaS environment
- SaaS Product Prioritization: Experience working with Product organizations that are designing, building, and growing the platform you are working with customers within
- Vocalizing feature requests, providing tangible feedback to technical teams, advocating for prioritizing impactful releases, etc
- Proactive Approach: Initiative to drive product adoption, improve customer configuration/understanding of platform, and collect meaningful product feedback
- Problem-Solving: Excellent problem-solving skills are necessary for auditing customer system usage/setup and providing optimal solutions
- Communication: Strong communication and presentation skills are important for the voice of the customer to effectively convey complex technical information to clients and internal teams
- Analytical Skills: The ability to analyze data and track product needs across account cohorts
- (Bonus) Market Knowledge: An understanding of the short term rental market, OTA landscape, and property management software marketplace (competitors, partners, etc.)
- (Bonus) Accounting Knowledge: An understanding of basic trust accounting and experience working with balancing ledgers, reporting, and bank reconciliations
- Minimum of 4 years of technical experience within the SaaS software industry or in a technology-driven environment
- API literacy
- Demonstrated problem-solving skills and creative thinking
- Strong communication and presentation skills
- Ability to work independently and collaborate with cross-functional teams
What the job involves
- The Technical Program Manager role requires a deep understanding of the Guesty system to enable proficient consultations for varying customer technical use cases, as well as, enable a proactive approach to driving product adoption that fosters customer retention and growth
- You will audit customer system usage/setup, track product needs across account cohorts, and provide expert guidance to ensure optimal product utilization
- The Technical Program Manager team serves as the true voice of the customer to represent retained revenue feature/functionality needs to internal cross-departmental teams
- Serve as a high level expert of the Guesty product across all domains to a shared book of business with a group of CSMs
- Operate both reactively and proactively to answer customer technical questions and gather impactful product feedback to drive prioritization internally
- Proactively drive product adoption to increase product stickiness, showcased value to the customer, and overall customer success & satisfaction
- Audit customer system usage/setup and make recommendations for improvement
- Track product needs across account cohorts and provide expert guidance for optimal product utilization
- Represent retained revenue feature/functionality needs to internal teams as the voice of the customer
- Meet or exceed expectations in KPI attainment
Our take
The short-term rental economy has gone from strength to strength since the revolutionary introduction of Airbnb into the industry. Now startups are competing to iron out the kinks in vacation and rental experiences for both landlords and tenants.
Guesty is doing this through building the Salesforce for property management. By focusing on the operational hiccups of running a short-term rental property - and there are many - Guesty has built up a loyal customer base who are grateful for the software which unlocks time and money.
The company is now investing in growth and technology while extending its marketplace of third-party integrations. It is also continuing to build out its machine learning capabilities which augments many of its products, triaging guest messages for example.
The startup is also starting to develop products for other types of property, including multi-unit listings and “aparthotels.” Guesty must continue to deliver a quality service for these new types of customers who will bring with them higher expectations than casual hosts.
Steph
Company Specialist at Welcome to the Jungle
Insights
23% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2024
$130m
SERIES F
Aug 2022
$170m
SERIES E
Total funding: $410.2m
Company HQ
Covina, CA
Leadership
Amiad Soto
(CEO)Industrial Engineering graduate from Tel Aviv University. Guesty arose from their time struggling as an AirBnb host.
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