Principle Customer Success Manager, Automation Anywhere
More information about location
2+ days a week in office
Enterprise AI agents for business processes
Job no longer available
Enterprise AI agents for business processes
1001+ employees
Job no longer available
More information about location
2+ days a week in office
1001+ employees
Company mission
To democratise automation and create a better future for everyone, liberating people from mundane, repetitive tasks, and allowing them more time to use their intellect and creativity.
Role
Who you are
- You will need excellent customer stakeholder management skills at CXO/CXO-1 level, with the demonstrated ability to build meaningful relationships
- You will need exceptional business value skills, with the ability to analyse customers businesses, build value maps and business cases and effectively engage customer stakeholders in value discussions to get their buy-in
- You will need a strong grasp of Digital Transformation best practices and a solid understanding of the critical factors that can help or hinder a successful digital transformation strategy in a large enterprise
- You will be able to co-develop a digital transformation strategy with your customer stakeholders and you will have a demonstrated grasp of the key Change Management and Program Governance best practices that are critical success factors
- You will also need to have excellent coaching and mentoring skills as a senior professional who has successfully coached more junior team members to raise their capabilities
- 10+ years of experience in customer facing roles at technology or consulting companies working with enterprise level customers
- Ability to influence internally and externally through persuasion, negotiation, and consensus building rather than direct lines of authority
- Demonstrated success managing CXO/CXO-1 level stakeholders and building meaningful relationships as a vendor, including initiating new relationships
- Deep business value expertise and an analytical mindset with demonstrated ability to build value maps and business cases and get customer buy-in
- Strong empathy and advocacy for customers AND passion for commercial revenue outcomes for the company
- Strong understanding of Digital Transformation best practices
- Demonstrated experience co-developing digital transformation strategies with customers at functional, business unit or enterprise level
- Demonstrated understanding of Agile methodologies, Change Management frameworks, COE structures and Program Governance approaches
- Demonstrated desire for continuous learning and improvement and personal development
- Empathetic and creative leader with the ability to inspire others and the demonstrated ability to coach and mentor other team members to raise their impact and performance
- Outstanding communication and presentation skills are required
- Experience with managing Territory and/or Portfolio level books of business to maximise Revenue outcomes in SaaS businesses is preferred
- Relevant Bachelor’s degree required; MBA preferred
What the job involves
- The Principal Customer Success Manager role is focused on executing this mission within a defined territory of strategic customers, directly managing their assigned customers as well as coaching and mentoring other UK based members of the Customer Success team on their respective customers
- Driving successful onboarding, deployment and adoption of our technology
- Effective tracking and communication of realised business value to customer stakeholders
- Maximising contract renewals with minimal churn and contraction in collaboration with our Renewals team
- Finding and developing revenue expansion opportunities in accounts and passing these to Sales colleagues as qualified pipeline
- Supporting account teams in driving Upsell and X-sell deals in their pipelines to successful close
- Brokering effective engagement between Automation Anywhere senior executives and customer stakeholders to influence strategic product direction
- Partnering with Sales and other internal GTM leaders to successfully deliver the revenue plan for the Northern Europe territory
- Driving high performance across the Northern Europe CSM team by coaching CSMs and leading by example as the senior practitioner in the team
- This is a high impact senior position where strategy meets execution
- You will drive the growth of Automation Anywhere’s business by delivering business success with our technology to customers, building strong relationships with customer stakeholders
- You’ll play a leading role coaching and mentoring the rest of the Northern Europe CSM team in maximising their impact and performance
- You’ll collaborate with our Product and Engineering leaders contributing to the company’s product roadmap as a trusted advisor to our most important customers
- You will also contribute to the shaping of our global Customer Success and GTM strategy as an acknowledged lead practitioner in SaaS customer management
Salary benchmarks
Our take
Although technology is supposed to save labor, often it doesn't feel like it, with the average desk worker stuck carrying out an increasing number of repetitive manual tasks just to make their growing software stack function. Enter Automation Anywhere, a provider of robotic process automation (RPA) software designed to handle tedious repetitive functions, freeing teams for more productive work.
RPA is a highly competitive field, with firms like Celonis attracting vast amounts of funding and Microsoft beginning to bundle RPA functionality with its business packages. What helps Automation Anywhere stand out is its use of AI to discover the processes that can be automated within a company, a task that is usually carried out by expensive consultancy firms. This has allowed Automation Anywhere to grow a huge client base, including the likes of the NHS, Dell and Staley Black & Decker.
Fueled by partnerships with Microsoft, AWS, and PwC India, Automation Anywhere is accelerating its leadership in AI-powered automation. These collaborations allow the company to deliver cutting-edge solutions and aid in its continued growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Company HQ
North San Jose, San Jose, CA
Leadership
Mihir Shukla
(Co-Founder & CEO)Previously the Director of Engineering at E2Open and Infoseek, and a Consultant at Netscape.
Neeti Mehta Shukla
(Co-Founder & Chief Impact Officer)Previously a Marketing Research Consultant for Intuit. They are also a Limited Partner at Kalaari Capital and CXXO Champion for CXXO.
Rushabh Parmani
(Co-Founder & Chief Customer Officer)Before co-founding Automation Anywhere they were a Software Engineer at Siebel Systems.
Ankur Kothari
(Co-Founder & COO)Previously a member of the Core Group in Siebel Systems. Since co-founding Automation Anywhere, they have been a CRO, COO, CSO and Chief Customer & Strategy Officer before becoming COO in 2023.
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