IT System Administrator, AlertMedia
+ Company-Wide Bonus program
More information about location
5 days a week in office
Emergency communication provider
Be an early applicant
Emergency communication provider
201-500 employees
Be an early applicant
+ Company-Wide Bonus program
More information about location
5 days a week in office
201-500 employees
Company mission
To save lives and minimize loss by facilitating timely, accurate, and relevant communications when an emergency situation threatens personal safety and business continuity.
Role
Who you are
- You are a kind and highly motivated, organized team player who is passionate about both technology and customer service
- You are a self-starter who enjoys a challenge and thrives in a fast-paced environment providing efficient support to fellow employees
- You love figuring out complex issues, learning new things, and following the latest technological advances
- 1-3 years of experience with general operations at an enterprise level including internal IT and systems administration
- Expert technical troubleshooting across any platform
- Experience troubleshooting and supporting Windows and Mac devices
- Experience administering and supporting SaaS-based productivity platforms such as M365, Slack, Teams, SharePoint, Atlassian Jira and Confluence, etc
- Experience implementing and managing Intune
- Azure Active Directory (Entra ID) experience
- Testing and implementing new versions of OS
- Networking (TCP/IP, DNS, SMTP, VoIP, file servers, firewalls, switches, Wi-Fi)
- Antivirus administration and implementation
- Access control/Security monitoring
- Assisting with testing and implementing new technologies as needed
- Experience maintaining inventory and software asset management
- Tons of energy, humor, compassion, and enthusiasm
- The ability and desire to work in a fast-paced challenging environment
- Demonstrated willingness to learn and adapt to changes in technology
- Outstanding communication skills and ability to effectively work cross-functionally
- Must reside in Austin, TX area or the surrounding areas
What the job involves
- AlertMedia is hiring an IT System Administrator to join our IT team at our corporate headquarters in Austin, TX
- This role will work with other IT staff to implement and support primarily cloud-native technologies that drive productivity and engagement for our employees
- This role will be responsible for managing a broad range of technologies, including Microsoft M365, Mac and Windows endpoints using MDM solutions, and other software solutions to ensure AlertMedia employees have the technology and the know-how to be productive in a hybrid-remote environment
- Work with all internal teams to identify and implement necessary IT solutions
- Plan, configure and maintain all infrastructure hardware and software systems
- Assist with escalated helpdesk support tickets
- Help local, in office users with laptop issues
- Manage local IT inventory and ordering
- Manage local equipment, including resetting laptops and shipping them when necessary
- Coordinate with external hardware, software, and services vendors to provide a seamless experience for end-users, anticipate future needs, and control organizational costs
- Responsible for hands-on configuration, administration, and technical support for cloud-based and on-premise solutions
- Research emerging technologies and trends to understand how they might be used to improve or streamline existing processes
- Perform timely hardware and software upgrades as required
- Create high-quality documentation for both colleagues and end users
Our take
Over the years, organizations have gradually increased their focus on employee safety and emergency preparedness, but the growing number of climate change-related incidents such as floods, wildfires and heatwaves have made this an urgent necessity. AlertMedia’s software enables businesses to quickly identify risks to their people or locations and communicate instantly with those impacted, ultimately minimizing response times during emergencies.
AlertMedia is the world’s leading provider of its kind due to its innovative two-way multichannel messaging system and threat intelligence, and has been experienced double digit annual revenue growth since its founding. The company supports thousands of organizations around the world including popular brands such as Walmart, JetBlue, Coca-Cola Bottling, DHL, and Volvo.
In 2021, AlertMedia signed an agreement to receive strategic growth investment from Vista Equity Partners, bringing in investment that will go towards accelerating its product roadmap and continuing expansion into new markets. This will ensure enterprises of all sizes are being protected during critical events.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Apr 2020
$15m
SERIES C
Jan 2019
$25m
GROWTH EQUITY VC
Total funding: $57.1m
Company benefits
- 100& Paid Healthcare: Take advantage of fully paid medical, dental, vision, disability, and life insurance for employees and subsidized for dependents.
- Bonus: Participate in the company-wide annual bonus based on their collective success.
- Family Planning: Leverage their 100% paid parental and new child bonding leave—12 weeks off for primary caregivers and 4 weeks off for secondary caregivers
- Paid Sabbatical: Pursue your interests with six weeks of paid sabbatical leave after six years of service.
- Tuesday Lunch: Get together for transparent company updates from leadership while enjoying a meal on AlertMedia
- PTO: Unplug, rest, and recharge with a flexible time off policy that encourages work-life balance without worrying about counting days!
- Give Back: Join your coworkers in giving back to the Austin community through quarterly volunteer opportunities
- Team Building and Celebrations: Take part in company celebrations, team buildings, and peer-nominated value award recognition
Company HQ
Bouldin Creek, Austin, TX
Leadership
Brian Cruver
(Executive Chairman)Formerly was CEO for AlertMedia. Before that, co-founded and was CEO of both Xenex and Giveline. Experience in Business Development for Shell USA and Enron. Author of "Anatomy of Greed" published by Perseus Books.
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