Technical Delivery Manager, Unstructured.io
More information about location
Data prepping for Large Language Models
Be an early applicant
Data prepping for Large Language Models
21-100 employees
Be an early applicant
More information about location
21-100 employees
Company mission
To give organizations access to all of their data.
Role
Who you are
- 5+ years of success leading complex customer engagements, as a technical delivery manager, technical program manager, deployment strategist or a similar role
- Demonstrated success driving delivery and user adoption of technical products
- Experience with Python, Kubernetes, CLI deployments, and SDLC best practices
- Excellent interpersonal communications skills, including the ability to collaborate effectively across teams and articulate technical solutions and value propositions to non-technical stakeholders
- Interest and success working in a fast-paced, fluid environment with both relative independence and as a member of small teams
- Strong organizational skills and the ability to manage multiple projects simultaneously
- A proactive mindset with strong problem-solving abilities and record of owning problems end-to-end
- Willingness to travel up to 25%
Desirable
- Strong technical background to understand and meet customer needs
- Familiarity with AI/ML concepts and applications, including LLM-powered applications
- Experience with both SaaS products and especially on-prem deployments
- IT Consulting or IT Delivery experience working in a customer facing role
- Bachelor's degree in engineering, computer science or equivalent
- Project Management Professional (PMP) or Agile certifications (Scrum Master, SAFe, etc.)
What the job involves
- As we continue to grow, we are seeking an experienced Technical Delivery/Engagement Manager to join the delivery team and contribute significantly to Unstructured’s success
- You will be responsible for managing complex customer engagements and delivering programmatic and customer success in close collaboration with colleagues across Unstructured
- Your ability to optimize delivery processes, drive customer enablement, and translate business needs into technical solutions will be key to success in this role
- Delivery Management: Own overall responsibility for delivering successful customer engagements from short, focused POCs to multi-year enterprise contracts, ensuring business objectives and contractual requirements are met
- Delivery Optimization: Help define and iteratively improve our overall delivery motion, including developing metrics and playbooks to evaluate and enhance delivery success
- Customer Enablement: Use deep knowledge of Unstructured’s capabilities and customer needs to drive adoption and usage of Unstructured’s applications
- Customer Relationship Management: Build long-term relationships to ensure customer satisfaction, retention, and growth
- Cross-functional Collaboration:
- Partner with colleagues across Unstructured to further overall company success
- Work closely with the solutions engineers responsible for technical delivery
- Partner with account executives (AEs) to ensure seamless handoffs between pre-sales activities and post-sales implementations
- Help our product and engineering teams build tools customers love by gathering and advocating for customer requirements
- Work with marketing to facilitate customer testimonials and case studies
Application process
- Please note that a background check and employment verification may be required for this position
- We may obtain one or more background screening reports about you, solely for employment purposes
Our take
Unstructured.io is tackling a prevalent challenge in AI adoption - the difficulty of integrating complex, enterprise-sized data with Large Language Models (LLMs). The company's platform provides a solution by extracting and staging all data, even that which is in difficult-to-use formats, and making it compatible with LLMs.
Thus, the startup streamlines the time-consuming data preparation process, providing tools for otherwise complex tasks like removing unwanted elements, text concatenation, and Optical Character Recognition (OCR). It also tailors processing pipelines for specific document types, addressing a critical bottleneck in AI development workflows.
In enabling the seamless integration of LLMs with enterprise data, Unstructured.io's platform has the potential to unlock substantial productivity gains. As of 2023, it boasted over 700,000 downloads, and will continue to develop its pioneering solution to the data preparation bottleneck which will be critical for addressing evolving industry demands.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Mar 2024
$40m
SERIES B
Jul 2023
$20m
SERIES A
Total funding: $65m
Company HQ
SoMa, San Francisco, CA
Leadership
Brian S. Raymond
(CEO)Previously worked in Investment Banking at Harris Williams & Co. Prior to this they worked at The White House in the National Security Council and as an Intelligence Officer at the Central Intelligence Agency.
Matt Robinson
(Head of Product)Previously a Machine Learning Engineer at Rebellion Defense, a Solutions Engineer/Director at Primer.ai, and a Data Science Manager at Capital One.
Crag Wolfe
(Head of Engineering)Previously the Director of Engineering at Primer.ai. They also worked at Red Hat as a Python Developer and at Ricoh Innovations as a Web Architect.
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