Technical Delivery Manager, Unstructured

• 5+ years of success leading complex customer engagements, as a technical delivery manager, technical program manager, deployment strategist or a similar role
• Demonstrated success driving delivery and user adoption of technical products
• Experience with Python, Kubernetes, CLI deployments, and SDLC best practices
• Excellent interpersonal communications skills, including the ability to collaborate effectively across teams and articulate technical solutions and value propositions to non-technical stakeholders
• Interest and success working in a fast-paced, fluid environment with both relative independence and as a member of small teams
• Strong organizational skills and the ability to manage multiple projects simultaneously
• A proactive mindset with strong problem-solving abilities and record of owning problems end-to-end
• Willingness to travel up to 25%

Desirable

• As we continue to grow, we are seeking an experienced Technical Delivery/Engagement Manager to join the delivery team and contribute significantly to Unstructured’s success
• You will be responsible for managing complex customer engagements and delivering programmatic and customer success in close collaboration with colleagues across Unstructured
• Your ability to optimize delivery processes, drive customer enablement, and translate business needs into technical solutions will be key to success in this role
• Delivery Management: Own overall responsibility for delivering successful customer engagements from short, focused POCs to multi-year enterprise contracts, ensuring business objectives and contractual requirements are met
• Delivery Optimization: Help define and iteratively improve our overall delivery motion, including developing metrics and playbooks to evaluate and enhance delivery success
• Customer Enablement: Use deep knowledge of Unstructured’s capabilities and customer needs to drive adoption and usage of Unstructured’s applications
• Customer Relationship Management: Build long-term relationships to ensure customer satisfaction, retention, and growth
• Cross-functional Collaboration:
• Partner with colleagues across Unstructured to further overall company success
• Work closely with the solutions engineers responsible for technical delivery
• Partner with account executives (AEs) to ensure seamless handoffs between pre-sales activities and post-sales implementations
• Help our product and engineering teams build tools customers love by gathering and advocating for customer requirements
• Work with marketing to facilitate customer testimonials and case studies

• Please note that a background check and employment verification may be required for this position
• We may obtain one or more background screening reports about you, solely for employment purposes