Staff Software Engineer, Zocdoc
AI Phone Assistant
$180-270k
+ Variable Pay and/or Equity
API connecting patients to doctors
Be an early applicant
API connecting patients to doctors
1001+ employees
Be an early applicant
$180-270k
+ Variable Pay and/or Equity
1001+ employees
Company mission
To give power to the patient by delivering the accessible, seamless, and simple experience patients expect and deserve.
Role
Who you are
- 7+ years of professional software development experience, with at least 2+ years building or integrating AI/ML systems in production environments
- Strong proficiency in C#, and experience with distributed systems and microservices architectures
- Experience working with large language models (LLMs), prompt engineering, or AI-powered conversational interfaces
- Proven ability to design, build, and scale complex, reliable, and high-performance systems
- A deep understanding of data structures, algorithms, and software design principles
- A track record of technical leadership and ownership over major systems or product areas
- Strong collaboration and communication skills — able to partner across disciplines to deliver results
- A passion for leveraging AI to build products that make a real difference in people’s lives
What the job involves
- Help shape the future of healthcare communication by building Zocdoc’s AI Phone Assistant Zo, an intelligent voice agent that answers inbound calls for hospitals and doctor’s offices
- This is a high-impact, high-growth initiative where you’ll help design, build, and scale AI systems that are redefining how patients and providers connect
- This team builds with emerging tools and approaches, continuously researching, experimenting, and evaluating how AI systems behave in production
- Our focus is on designing intelligent flows, orchestration, and decision-making — not just individual model calls
- Engineers on this team take ideas from early exploration through production and continue evolving them based on real usage
- Architect, build, and maintain high-quality, scalable software systems that power Zocdoc’s AI Phone Assistant
- Design and implement AI-driven workflows, integrating large language models (LLMs) and conversational AI into production systems
- Lead prompt engineering, model integration, and system optimization to improve accuracy, responsiveness, and reliability
- Collaborate cross-functionally with product, design, and data science teams to deliver production-grade AI capabilities
- Drive the evolution of our AI platform — from experimentation and rapid prototyping to scalable, reliable systems in production
- Ensure system scalability, observability, and performance as the product grows rapidly
- Stay ahead of the curve on emerging GenAI tools and technologies, and apply them to solve real-world user problems
Our take
The healthcare system often runs on inefficiencies; patients call outdated directories, wait weeks for a visit to a professional and are often hit with surprise bills. Zocdoc was founded to streamline the fragmented healthcare experience by putting the patient first.
The platform allows millions of users each month to view open appointment times with doctors, book instantly online, read verified reviews, and keep up-to-date with checkups. The platform works for both in-person and virtual care – the latter of which has seen a substantial increase in demand. Zocdoc is one of the few companies tackling these problems in healthcare.
The company has solidified its position in the SaaS space, in part by forming partnerships with companies such as WellHive, a leader in digital care, to drive healthcare support for veterans. Moving forward, Zocdoc will continue to invest in its platform to optimise its services for its users.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2021
$150m
GROWTH EQUITY VC
Aug 2015
$130m
SERIES D
Total funding: $374m
Company benefits
- 100% paid employee health benefit options
- Vacation and parental leave packages
- Lunch and snacks on us (in-office)
- Cell phone reimbursement
- Corporate wellness programs with Headspace and Peloton
- Employer funded 401(k) match
Company HQ
SoHo, New York, NY
Leadership
Oliver Kharra
(Co-Founder & Co-Founder)Oliver trained as a doctor in Germany before moving into consulting where he worked for McKinsey. During his seven-year tenure at McKinsey & Co., Oliver developed and implemented new patient utilization models for the national health services of a number of governments and major hospital chains
Nick (Nikhil) Ganju
(Co-Founder & Chief AI Officer)Nick has extensive experience in product development, database management and site architecture. He was responsible for building the earliest iterations of ZocDoc and directly overseeing its development for many of its first years
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