Customer Success Manager, Semperis
German Speaker
AI-powered identity security & resilience
Open for applications
AI-powered identity security & resilience
501-1000 employees
Open for applications
501-1000 employees
Company mission
To help customers avoid disruptive cyberattacks and be resilient so they can say no to ransom demands.
Role
Who you are
- 2+ years in a Customer Success, Account Management, or related role
- Fluent in German and English (spoken and written), other languages are an advantage!
- Strong aptitude and drive to develop and maintain a deep understanding of Semperis solutions and related Microsoft technologies such as Active Directory and Azure AD
- Experience working in a scaled/digital Customer Success environment or supporting a large, diverse customer base
- Demonstrated success in driving adoption and customer outcomes at scale
- Familiarity with identity, cybersecurity, or IT infrastructure is a plus (Active Directory, Azure AD, etc.)
- Ability to understand and clearly explain technical cybersecurity data to both technical and non-technical audiences
- Strong communication, analytical, and organizational skills
- Passion for solving problems, creating structure, and continuously improving the customer experience
- Ability to work independently while collaborating across teams
- Experience with tools like Salesforce, Gainsight, is a plus
What the job involves
- We are seeking a Commercial Customer Success Manager, German Speaking to help scale our success programs for our growing segment of commercial customers in the EMEA region. You will play a key role in building and managing our scale success programs for a growing cohort of commercial customers across the EMEA region delivering an exceptional customer journey across all segments
- In this role, you will manage a broad portfolio of customers, driving success through a hybrid engagement model that combines targeted 1:1 interactions during critical stages of the customer journey with tech-enabled, one-to-many strategies. Leveraging structured playbooks, digital content, automation, and customer health metrics, you’ll accelerate time-to-value, deepen product adoption, and ensure long-term retention
- This is an ideal opportunity for someone who has developed or supported a scaled Customer Success program, blending strategic vision with operational execution. You’ll collaborate cross-functionally with Product, Support, Sales, and Engineering to ensure our commercial customers achieve impactful and measurable outcomes. With high visibility across the organization, your work will shape how Semperis delivers Customer Success at scale
- Manage a broad portfolio of commercial customers in EMEA, primarily in German-speaking regions
- Engage directly with customers at critical points in their journey to ensure value realization
- Design and execute scalable success plans using playbooks, automation, and content delivery
- Build and iterate on our commercial success program to improve time-to-value (TTV), adoption, and retention
- Conduct periodic health reviews and performance check-ins; track engagement through defined KPIs
- Collaborate with Product and Technical teams to escalate issues, share feedback, and influence roadmap
- Identify patterns, risks, and growth opportunities across your book of business
- Partner with Sales to support expansion and upsell opportunities
- Contribute to customer-facing initiatives like webinars, training content, and workshops
- Maintain accurate customer records to ensure alignment across CS, Support, and Sales
Our take
Identity systems such as Microsoft Active Directory and Azure AD, used in over 90% of enterprises, are coming under sustained attack. With its multi-layered defense approach, Semperis offers the industry’s most comprehensive security technology for hybrid AD and other identity systems, combined with incident response expertise.
The security-focused firm has grown rapidly, enabling it to launch its own partner program known as Vigilance. This allows other companies to benefit from the market position of Semperis by offering its solutions as part of an overall business model.
Semperis’ patented technology protects over 50 million identities from cyberattacks, data breaches, and operational errors. As it has become increasingly well-known, its qualities have been widely acknowledged, and is trusted to fend off cyber attacks by the likes of Hertz, Starbucks and Independence Blue Cross.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2024
$125m
LATE VC
May 2022
$200m
SERIES C
Total funding: $365m
Company HQ
Hoboken, NJ
Leadership
Mickey Bresman
(CEO )Mickey began his technical career in the Israeli Navy computing technical unit. Before co-founding Semperis, they were the CTO of a Microsoft gold partner integration company, YouCC Technologies, and Senior Infrastructure Specialist at Bank Leumi, where they led the implementation of critical commercial systems.
Guy Teverovsky
(CTO & Co-founder)Prior to co-founding Semperis, Guy was a Senior Premier Field Engineer at Microsoft, acting as lead and mentor for Active Directory. They have managed Microsoft infrastructure upgrade projects and support services at SmartX, Team Computers and Hewlett-Packard Laboratories.
Matan Liberman
(General Manager, Israel)Matan began their career as a Software Engineer for the Israeli Defence Force and was promoted to Development Team Leader. They are currently the General Manager for the Israel Branch of Semperis and are involved in research and development.
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