Demo Engineer, Cresta

• 3–5+ years of experience in demo engineering, solutions engineering, technical sales enablement, or related technical product functions
• Experience building tools and integrations across CCaaS platforms, CRMs, and browser environments
• Familiarity with telephony systems, IVRs, contact center architectures, and emerging technologies in conversational AI
• Strong understanding of AI agents, including virtual agents, LLMs, SLMs, prompt orchestration, and real-time NLP use cases
• Technical fluency with tools/APIs commonly used in enterprise integrations (e.g., REST, Webhooks, JavaScript, Python)
• Excellent collaboration skills, especially with Solutions Engineers, Product, and Sales
• Ability to simplify technical concepts and package them into visually compelling, business-relevant demos
• Proven attention to detail and ownership mindset for environment hygiene and tooling stability

Desirable

• As a Demo Engineer at Cresta, you’ll play a mission-critical role in enabling our go-to-market team to tell compelling, credible, and technically sound stories about Cresta’s AI-powered platform—including real-time coaching, analytics, and virtual agent capabilities
• You’ll build and manage the tools, environments, and synthetic scenarios that allow prospects to truly experience the value of our solution
• This role is equal parts builder, strategic enabler, and storyteller
• You’ll collaborate closely with the Solutions Engineering team, Product, and Engineering to bring our AI-powered vision to life—helping pre-sales teams demo with precision and creativity across a wide variety of industries and buyer personas
• Develop internal tools, extensions, and connectors that elevate Cresta’s demo capabilities (e.g., Chrome extensions, CCaaS integrations, CRM integrations, chat interfaces)
• Ensure demo environments are reliable, performant, and continuously updated to reflect the latest Cresta features, including AI virtual agent functionality
• Create and maintain synthetic conversation data and call flows that demonstrate end-to-end scenarios across different verticals using both human-agent and virtual-agent interactions
• Own hygiene and uptime for all environments, staging systems, and demo scripts—eliminating blockers for the field
• Collaborate closely with Solutions Engineers to understand what resonates in customer conversations and co-develop tools that enhance storytelling and technical depth
• Partner with Product to understand the “why” behind features, especially around AI agent behavior, prompt design, and orchestration logic, so demos are both technically accurate and value-focused
• Build demo walkthroughs, enablement decks, and in-environment tutorials to help SEs confidently showcase both real-time and virtual agent capabilities
• Craft and maintain vertical-specific scenarios (e.g., for banking, insurance, retail, telecom) showcasing how AI agents handle conversations, handoffs, and workflows in realistic environments
• Curate and manage visual assets, sample customer data, and scripted conversations that bring customer challenges and Cresta’s solutions to life
• Tailor demos to specific buyer personas (e.g., operations leaders, IT, CX) with focused stories and UI elements
• Partner with the Pre-Sales team during pilots to configure integrations, simulate flows, and create technically representative environments involving virtual agents and live agent assist
• Help troubleshoot and resolve configuration or environment-specific blockers during evaluations, working cross-functionally with Product and Engineering as needed