Operations Business Analyst, Airbnb
Scaled Operations
$109-128k
Community marketplace for holiday accomodation
Job no longer available
Community marketplace for holiday accomodation
1001+ employees
Job no longer available
$109-128k
1001+ employees
Company mission
To create a world where anyone can belong anywhere.
Role
Who you are
- 3+ years of work experience with increasing responsibility in a technology or consulting environment
- Bachelor’s Degree required; in a quantitative field preferred (Statistics, Science, Economics, Engineering); Masters a plus
- Confidence, resilience, creativity and self-sufficiency in solving problems yourself - as we are a remote team, there may not always be someone available to immediately assist
- Demonstrated desire to learn new techniques and a team-player attitude to help out across all of our work, wherever is most valuable
- Ability to wrangle answers out of messy data and make good business judgment
- Fluency in the core toolkit of Data Analytics:
- Critical: Advanced SQL/Hive; Excel modeling, Metrics reporting and visualization
- Preferred: R/Python and interest in, or experience of, data pipeline construction
- Excellent written and oral communication skills
- Deep connection to Airbnb’s mission and passion for creating Connection and Belonging
- Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment
What the job involves
- The Scaled Operations team at Airbnb increases the effectiveness, utilization, quality and impact of the homes on Airbnb using people-powered operations
- We also work closely with the Standards team to devise and test policies that will balance the needs of our guests and hosts
- The Analytics team on Scaled Operations is responsible for enabling our leadership to make data-driven decisions
- This can be via dashboards for regular reporting, quick questions on business drivers, or longer-term collaborations to drive and shape new business initiatives
- We work across a broad set of problems with a board set of stakeholders, where we occasionally work with tight timelines and ambiguous requests
- Proficiency in managing clients in fast-changing environments, and tenacity to find answers where they are not clear are hallmarks of the team
- As an Operations Business Analyst, you will partner closely with cross-functional stakeholders to deliver the data and insights that they need
- Airbnb has a diverse set of data tables, so you will need to be resourceful in navigating documents and engineers to find solutions
- As an operations team we can have rapidly changing priorities, so being able to quickly pivot to new problems, and to reframe existing questions is important
- We are focused on making an impact over theoretical models
- Communicating findings clearly and accurately, and being proactive to push work further than the original ask will drive the value for our stakeholders
- Answer urgent questions from senior leadership about business drivers, opportunity sizing and the effect of possible decisions on our guests and hosts
- Collaborate with a diverse set of stakeholders, from Host Standards to Marketing teams, to deliver insights and recommendations on long-term projects
- Build reporting and dashboards to allow continuous monitoring of initiative performance
- Over time develop knowledge of principles and methods within various specialty areas of our data, such as photography, our accessibility program or the experiences product
- Craft communications to clearly share your insights, which could be presentations, documents, or G Sheets and code
- Automate repetitive operational analytics asks such as candidate pipelines and the aggregation of agent output
- Manage your own roadmap by identifying new project opportunities and proposing prioritization between existing requests
Our take
When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.
Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers.
Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2020
$500m
GROWTH EQUITY VC
Mar 2017
$447.8m
SERIES F
Total funding: $3.8bn
Company benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Company HQ
Showplace Square, San Francisco, CA
Leadership
Brian Chesky
(Co-Founder & CEO)Previously an Industrial Designer, studying at Rhode Island School of Design.
Nathan Blecharczyk
(Co-Founder & CSO)Studied Computer Science at Harvard, and had around 4 years of professional Software Engineering experience before founding Airbnb, including interning at Microsoft.
Joe Gebbia
(Co-Founder)Also studied Industrial Design at Rhode Island, and previously founded various design-related startups
Share this job
View 94 more jobs at Airbnb