Platinum Support Engineer, Kaltura
Kaltura Support
$80-90k
More information about location
Cloud platform powering video, communication, and learning experiences
Be an early applicant
Cloud platform powering video, communication, and learning experiences
501-1000 employees
Be an early applicant
$80-90k
More information about location
501-1000 employees
Company mission
To power any video experience, for any organization.
Role
Who you are
- You'll have to be fast, adaptive, and flexible. You'll work closely with Cloud gurus and Bug-Fixing ninjas to give our customers seamless support
- If you enjoy being customer-obsessed and have video experience cranked up to 11, this might be just for you
- Minimum of 4 years of previous experience working with Global Fortune 500 companies managing high-touch and strategic accounts
- Minimum of 4 years in an external customer-facing business-to-business (B2B) role
- Experience in technical support of applications, specifically within SaaS environments
- Strong, self-driven team player who excels in Customer Service and understands the "customer first" philosophy
- Quality-conscious with strong attention to detail in documenting, handling, and tracking technical issues
Desirable
- Bachelor's degree from an accredited higher education institution or equivalent experience
- PMP/ITIL or equivalent certification
- An understanding of Internet application technologies, including HTML, JSON, SQL, Java, Internet protocols, networking, firewalls, web server configurations, and security)
What the job involves
- As our Platinum Support Engineer, your job would give you the chance to be our customer's voice inside Kaltura
- Case handling, primarily for our video content management platform
- Join monthly status calls with the customer and internal Customer Success Manager
- Provide timely responses and proactive updates during all phases of case lifecycle
- Demonstrate ownership over cases, tickets, and champion case resolution with other teams
- Proactively contribute to internal documentation and knowledge sharing with teammates
- Able to communicate productively with engineering and product teams
- Build relationships with customers and internal stakeholders, including your Customer Care colleagues
Our take
The use of video is ever-increasing in popularity. Kaltura is a leading video cloud with a mission to power any video experience for any organization. Its products are used by thousands of global enterprises, media companies, service providers, and educational institutions, with hundreds of millions of viewers at home, at work, and at school.
One of Kaltura's strengths was its patient, long-term approach to growth, not having rushed into going public despite it being rumoured. When the company did go public on Nasdaq in 2021, it offered one of the largest IPOs in the video technology sector of that year.
Since undergoing a reorganization plan focused on realigning its operations, Kaltura is further increasing efficiency and productivity. It also continues to roll out new features for its platform, winning multiple awards from the likes of Eventex in the process. Kaltura is, of course, reliant on the world continuing to embrace video to support its ambitious growth plans for the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
-10% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Aug 2016
$57.4m
SERIES F
Feb 2014
$47m
SERIES E
Total funding: $172.5m
Company benefits
- Hybrid, flexible work environment
- Extended private health (including mental) insurance
- Personal and professional development programs
- Occasional Cross company long weekends
Company HQ
Union Square, New York, NY
Leadership
Rob Yekutiel
(Chairman & CEO)Having studied at the University of Pennsylvania, they founded Destinator Technologies, where they worked for 2 and a half years, and VisualGATE Systems, where they worked as Chairman from 2003-2006. They co-founded Kaltura in September 2006, and have served as Chairman and CEO since.
Michal Tsur
(President)After a Doctoral Degree at New York University, they co-founded Cyota in 1999, serving as VP until its acquisition by RSA in 2005. They then worked for a year as a Yale Visiting Fellow, before co-founding Kaltura in 2006.
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