Community Manager, MasterClass
$138-165k
The salary range listed is for NYC/CA/WA. + Equity
More information about location
Streaming platform for learning
Be an early applicant
Streaming platform for learning
501-1000 employees
Be an early applicant
$138-165k
The salary range listed is for NYC/CA/WA. + Equity
More information about location
501-1000 employees
Company mission
To help unleash the human potential, by inspiring individuals to learn amazing new skills.
Role
Who you are
- We are looking for more than what a resume can show. If you don’t have the exact experience or skills, but think you’d be a great addition to MasterClass, please apply for the role
- 6+ years of experience in community management, learner or member experience, customer engagement, or a related field, including direct ownership of a community program
- Proven experience building and growing an engaged online community, ideally from an early or ambiguous starting point
- Exceptional written communication and facilitation skills, with the ability to engage a sophisticated professional or executive audience
- Hands-on experience with community platforms such as Circle, Slack, Discord, Discourse, or Mighty Networks
- Strong organizational and project management skills, with the ability to manage multiple cohorts, programs, and community moments simultaneously
- Comfortable using engagement and retention data to test ideas, identify opportunities, and continuously improve the community experience
- Curious and adaptable when it comes to emerging technology, including AI-enabled community workflows
- Willing to travel for in-person experiences and flex working hours around live programming and key cohort milestones
What the job involves
- MasterClass is looking for a Community Manager to own the community experience for our cohort-based programs, with an initial focus on MasterClass Executive, our 12-week business education program for accomplished professionals
- You’ll create an engaging, high-touch experience that helps each cohort build meaningful connections—from the moment learners join through alumni life
- As cohort-based programming expands across MasterClass Executive, Certificates, and other products, you’ll help build the strategy and operational foundation for a centralized Community function
- This is a hands-on role where you’ll both shape the strategy and serve as the daily voice of the community
- Own the community experience for MasterClass Executive and Certificates cohorts end to end, from onboarding and daily engagement through alumni programming
- Set the community strategy and create the rituals, programming, and connections that turn each cohort into an engaged network
- Serve as the daily voice of the community, facilitating conversations, answering questions, connecting learners, and creating a welcoming environment
- Manage multiple cohorts simultaneously while monitoring engagement, sentiment, and retention and proactively re-engaging learners who may be falling off
- Build and manage community platforms, channels, playbooks, templates, automations, and AI-enabled workflows that allow the program to scale
- Identify and support learner leaders, mentors, and alumni advocates who can help strengthen and grow the community
- Partner closely with Events on weekly live sessions and in-person experiences, driving attendance and keeping engagement going after each event
- Partner with Product, Marketing, Program, and Support to turn learner feedback and community insights into improvements across the experience
Our take
MasterClass is a streaming platform that offers its members the chance to learn skills and theory directly from the best in the business, all with celebrity status. For example, learning to cook with Gordon Ramsay, mastering tennis techniques with Serena Williams, and perfecting songwriting with Alicia Keys.
The streaming platform provides more than 100 classes across nine categories, including sport, wellness, music, food, and business. Each class is made up of around 20 short video lessons, accompanied by a workbook and a members’ community.
With a $2.5 billion valuation and no shortage of funding, MasterClass is seen as a leader in the edtech market and differentiates itself from fierce competitors Udacity and Udemy by blurring the line between education and entertainment.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
May 2021
$225m
SERIES F
May 2020
$100m
SERIES E
Total funding: $461.4m
Company benefits
- Health & Wellness: Premium medical, dental, and vision insurance plans for you and your family. OneMedical and Peloton subscriptions. Access to Modern Health and Included Health for additional well-being and expert medical care
- Paid Time Off: Take the time you need when you need it. Company-wide winter and summer recharge breaks and half-day Fridays
- Equity: In addition to a competitive base salary, our equity plans allow employees to share in the success of the company
- Unique Perks: Quarterly flex dollars for whatever you need, cell phone and internet stipends, lunch on Tuesdays for those in-office, and the occasional instructor drop in
- Family Planning: Competitive parental leave programs for both birthing and non-birthing parents. Leave administration with Cocoon. Fertility support through Carrot
- Learning & Development: We are a learning company after all! Full access to MasterClass courses and the opportunity to gift memberships to loved ones. Personal development dollars are provided every 6 months for things like career coaching or books
- Charitable Giveback: Company charity matching and paid days off to volunteer in your community
Company HQ
SoMa, San Francisco, CA
Leadership
David Rogier
(Founder & CEO)Having studied at Washington University, they worked in Strategy and Operations at Tesco for 3 years before taking an MBA at Stanford. They used this experience to found MasterClass.
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