Customer Success Manager, Tennr
$100-140k
+ Offers Equity + Offers Bonus
Automation platform for healthcare operations
Open for applications
Automation platform for healthcare operations
21-100 employees
Open for applications
$100-140k
+ Offers Equity + Offers Bonus
21-100 employees
Company mission
To ease the administrative burdens on healthcare providers.
Role
Who you are
- 2+ years of experience in a Success, Account Management, Consulting, Investment Banking, or BizOps
- You’re a self-starter with an entrepreneurial mindset
- You thrive in an unstructured start-up environment (lack of process does not frustrate you)
- Able to effectively multitask across multiple accounts while knowing when to dive deep into specific customer needs, maintaining the right balance to deliver both scalable and personalized success
- Proven experience leading complex, cross-functional projects and distilling intricate details into clear, actionable requirements for both technical and non-technical teams
- Exceptional written and verbal communication skills with strong interpersonal instincts; able to quickly build trust and collaborate effectively across diverse teams and stakeholder groups
- A passion for interpreting complex data, uncovering meaningful trends, and translating them into actionable insights that drive decision-making — all while partnering closely with analytics teams to maximize impact
- Detail-oriented mindset with a focus on continuous improvement and operational excellence
- Willing to travel as needed
What the job involves
- As a Customer Success Manager at Tennr, your mission is simple: make our customers deliriously happy
- That means delivering more than just great software — it means being a trusted, strategic partner to some of the most complex healthcare organizations in the country
- You’ll own the customer relationship end-to-end, from onboarding and implementation to renewal and expansion, working across stakeholders from front-line users to the C-suite
- To succeed, you’ll combine deep product expertise with a nuanced understanding of healthcare operations, turning messy workflows into streamlined automation and feedback into roadmap-shaping insights
- You'll run hands-on trainings, execute client success plans, and ensure that every customer sees clear, ongoing value from Tennr
- You’ll also work closely with Product, Engineering, and Operations to develop internal tools and processes that make both our customers and our team more effective
- This is a high-impact role for someone who thrives in ambiguity, loves solving hard problems, and builds relationships that last
- If you’re energized by big challenges and want to help fix healthcare — one delighted customer at a time — we’d love to meet you
- This role is responsible for maximizing customer value across the lifecycle for Tennr’s. Core ownership includes:
- Own the end-to-end customer relationship — from onboarding through renewal and expansion — ensuring timely implementation and long-term success
- Lead onboarding and training with a clear, outcome-driven strategy that drives adoption and aligns Tennr to customer goals
- Build strong, trusted relationships across end users, admins, and executives; proactively manage risk and resolve issues with urgency and care
- Develop and execute success plans tied to business value, tracking progress and evolving strategy as customer needs change
- Collaborate with Product and Engineering to translate customer insights into roadmap priorities and shape future platform improvements
- Design and launch tools — including health score reporting, worker forecast dashboards, and data request ticketing systems — that support both internal decision-making and customer outcomes
- Identify expansion opportunities and activate customer advocacy through strategic reviews, references, and case studies
Our take
In the healthcare system, there are inefficiencies associated with the referral process to specialists. Often coming in various forms, from email to fax, without any standardized structure, this leads to administrative burdens and significant delays in patient care.
Tennr has developed a machine learning and document scanning platform that automates the extraction of relevant information from referrals and facilitates faster appointment scheduling. With its focus solely on the healthcare industry, it addresses the complexities of medical terminology and ensures doctors, clinics and insurers stay informed throughout the process.
It's off to a successful start, with early adopters reporting significant improvements in their workflows, signalling strong market demand for the solution. This success is accompanied by early funding, enabling the company to focus on accelerating its growth for a bright future in the healthcare automation sector.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Jun 2025
$101m
SERIES C
Oct 2024
$37m
SERIES B
Total funding: $156.2m
Company HQ
Chelsea, New York, NY
Leadership
Trey Holterman
(Co-Founder & CEO)They studied Computer Science with a focus on Machine Learning at Stanford. Prior to starting Tennr, they focused on applying their research in the health technology world at HealthIQ and Strava.
Diego Baugh
(Co-Founder & CTO)They studied Computer Science at Stanford with a focus on Human Computer Interaction and Design. Prior to Tennr, they built automation systems at Goldman Sachs as an Automation Engineer.
Tyler Johnson
(Co-Founder & CTO)They studied Computer Science with a focus on Systems and Networking at Stanford. Prior to Tennr, they worked as a Lead Engineer at Tanduo, where they built bespoke data workflows for large industrial companies.
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