Senior Product Manager, ForgeRock

• Bachelor's degree in Computer Science, Engineering, or a related field (Master's degree preferred)
• 5+ years of experience in product management, preferably in a cloud-based software or SaaS environment
• Strong understanding of telemetry, observability, and monitoring concepts and technologies (e.g. Pendo, Prometheus, Grafana, ELK stack, OpenTelemetry)
• Experience with usage-based tracking products and billing systems
• Excellent communication, presentation, and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work effectively in a fast-paced, agile environment
• Experience with security related products is a plus
• Experience with identity and access management is a plus

Desirable

• We are looking for a dynamic and experienced Senior Product Manager to develop a comprehensive Telemetry Strategy across all of our product platforms
• This position is crucial for the continued adoption and growth of our products, focusing on data insights for product usage, entitlements, and in-product experience
• You will be responsible for defining the product roadmap, collaborating across product, operations, and customer success teams to ensure that our telemetry solutions are meeting the evolving needs of our customers
• Beyond telemetry, this individual will have a huge impact on our future product strategy by being the resident expert on how our customers consume our products
• Define and maintain the product vision, strategy, and roadmap for Ping Identity's telemetry capabilities, with a strong emphasis on product usage, entitlements, and in-product experiences
• Collaborate closely with other product management, engineering, operations, and security teams to ensure the successful development and delivery of telemetry features, managing this as a product from concept, to launch, and ongoing maintenance
• Partner with business intelligence teams to ensure that that telemetry data is made available to all key internal stakeholders
• Collaborate with the customer success team to accelerate adoption of Ping products and with product management to improve customer experience using the telemetry data to determine the features most resonating with customers
• Help shape the next generation IT backoffice architecture by providing product organization requirements as it relates to usage tracking and customer billing to the IT team
• Define and track key performance indicators (KPIs) to measure the success of telemetry initiatives