Risk Operations Lead, Lithic
$110-150k
Payment card issuing platform for developers
Be an early applicant
Payment card issuing platform for developers
101-200 employees
Be an early applicant
$110-150k
101-200 employees
Company mission
Lithic's mission is to build the best payments software to make paying online simply better.
Role
Who you are
- 5+ years of financial services operations experience, preferably in issuer risk, fraud, and dispute operations management
- 2+ years in a management role that included sourcing and hiring talent, scaling operations, and providing ongoing coaching and feedback to team members
- The ability to foster a cohesive and creative culture across remote teams and multiple time zones. You must lead your team with integrity and nurture an inclusive, supportive, collaborative, and energetic environment for your team
- Expert knowledge and understanding of Federal Regulations E and Z, NACHA operating guidelines, and Mastercard and Visa operating rules
- A passion for identifying problems and finding the ideal solution. Automation and optimization are two of your greatest strengths, and you possess strong prioritizing and project management skills
- Advanced Google Suite skills and Microsoft Office suite skills and dashboarding experience using tools such as Looker, Metabase, Hex, or Tableau
What the job involves
- Lithic is hiring a seasoned Risk Operations Lead to own planning, execution, and continuous improvement of our Risk, Fraud, and Dispute Operations as we scale and support a broader scope of financial services clients
- This is a highly cross-functional client-facing role responsible for harvesting insights from operational efficiency, accuracy, and customer experience KPI’s, disseminating performance feedback throughout the organization, and ensuring Lithic’s compliance with relevant regulations and payment network rules
- This is an exciting opportunity to help Lithic mature and scale it’s risk, fraud, and dispute programs to support hundreds of payments companies
- Own execution and continuous improvement of Lithic’s fraud, dispute, and chargeback operations, including development of standard operating procedures and client guides as necessary to support new Lithic products and payment network rule changes. Maintain organization and change management for Lithic’s SOP library
- Build, administer, and scale the Risk Operations team’s training, quality assurance, and content management programs to drive operational excellence as we scale
- Collaborate with leadership and key stakeholders to establish your Risk Operations’ KPIs, and continuously manage the program and team members to targets. Deliver feedback (praise and constructive) and publish performance trends to Lithic leadership
- Own and assess the team’s OKRs and other goals, and manage the team’s capacity between OKR, keep the lights on, and incident response obligations
- Build relationships with our customer-facing teams (and our customers themselves) to best inform our approach to delivering efficient, effective, and compliant risk operations support
- Define the team’s internal tooling requirements, and work cross-functionally to acquire buy-in and support for enhancements that result in material improvements to client experience, productivity, accuracy, and recovery metrics. Write Business Requirements Documents (BRDs) and Product Requirements Documents (PRDs) as needed
- Serve as Lithic’s fraud and dispute operations Subject Matter Expert, and deliver feedback and guidance to clients on chargeback optimization best practices
- Support risk assessments, compliance testing, audits, and ad-hoc projects as assigned
Our take
Lithic has developed a fast and simple card-issuing API that allows developers to create and monitor payment cards - physical and virtual - and the transactions that take place on them. Its expanding list of use cases includes on-demand services, vertical SaaS, and alternative lending, meaning its product spans a promising and exciting remit of growing sectors.
Lithic began as Privacy.com, helping customers keep their transactions private and secure through generating disposable, virtual payment card numbers. The significant uptake prompted a pivot of service to corporate customers and the card-issuing API (although Privacy.com continues as a subsidiary), and this savvy strategy has seen notable success as the appetite for fintech solutions continues to grow.
The company has raised impressive rounds of funding to continue developing its platform and its B2B direction. It will need this to keep its edge over larger competitors like Galileo and Marqueta - that is, to maintain its more modern infrastructure, and therefore its appealingly agile functionality for its early-stage startup customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Autonomy
""Autonomy" & "Trust" go hand-in-hand. What I've really enjoyed is how instead of having to "do your time", you step in from day one with the ability..."
Funding (last 2 of 7 rounds)
Jul 2021
$60m
SERIES C
May 2021
$43m
SERIES B
Total funding: $163.4m
Company benefits
- Health, vision, and dental insurance
- Flexible PTO
- 401(k) match
- Equity
- Remote-friendly
- 12 weeks of paid family leave
Company values
- Be a good neighbor
- Build a great neighborhood
- Ask why, learn why
- Empower others
- Think like an owner
- Do the thing
Company HQ
Lower Manhattan, New York, NY
Articles
Leadership
Bo Jiang
(CEO)Previous Research Assistant at MIT Media Lab and Engineer at Hatch Labs.
Jason Kruse
(CTO)Experience as a Software Development Intern at IBM and then became a Software Engineer at Expensify.
David Nichols
(Head of Design)Extensive experience in design, most recently working as a Designer for Rabbit & Hare and then Product Designer for Palantir Technologies.
Salary benchmarks
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