Support Engineer, Aberdeen
Offers a discretionary performance-based bonus (where applicable)
Savings & investment company
Job no longer available
Savings & investment company
1001+ employees
Job no longer available
Offers a discretionary performance-based bonus (where applicable)
1001+ employees
Company mission
To enable its clients to be better investors.
Role
Who you are
- This role is ideal for someone who enjoys solving problems, supporting users and learning modern technologies in a hands‑on environment
- This role requires strong technical skills, problem-solving ability, and excellent communication skills
- Solid experience in application support and troubleshooting across multiple platforms
- Working knowledge of Azure, SQL, and scripting (PowerShell or similar)
- Familiarity with CI/CD pipelines and DevOps practices
- Strong problem-solving skills and ability to work independently
- Excellent communication and stakeholder engagement skills
- Exposure to testing frameworks and automation tools (desirable)
- IT certifications such as ITIL Foundation, Microsoft Azure Fundamentals, or similar are advantageous
What the job involves
- We are looking for a proactive, curious and client‑focused Support Engineer to join our Client Technology team at Aberdeen
- The client tribe technology are the shop window for our clients and strive to deliver exceptional client experience every day
- Your work will help keep our digital estate fast, secure and reliable
- You will have the opportunity to rotate across squads, learn our platforms (including Azure, Snowflake, Salesforce, Sitecore), and build real‑world skills that set you up for a future path in technology
- As a Support Engineer, you will provide advanced 2nd line technical support across multiple squads, ensuring timely resolution of incidents, proactive assistance with BAU changes, and contributing to continuous improvement initiatives
- Take ownership of escalated incidents and recurring issues, performing root cause analysis and implementing permanent fixes
- Act as an escalation point for Career Level 1 engineers and mentor them on troubleshooting techniques
- Lead implementation of approved changes, including configuration updates and minor enhancements
- Perform functional and regression testing; contribute to test automation initiatives
- Maintain and optimise Azure DevOps pipelines; assist with scripting and automation for deployments
- Support environment readiness and release governance
- Design and implement small-scale enhancements or scripts to improve operational efficiency
- Contribute to internal tooling for monitoring, reporting, and process automation
- Collaborate with engineers on minor feature development or bug fixes within supported applications
- Access & Security
- Manage complex access requests and ensure compliance with security standards
- Actively participate in squad ceremonies (stand-ups, sprint planning, retrospectives) and contribute to delivery planning
- Own documentation updates in ServiceNow and SharePoint; publish knowledge articles
- Maintain Tribe SharePoint and Viva Engage pages for stakeholder visibility
Application process
- End Date: November 2, 2025
Our take
Aberdeen, formerly known as Standard Life Aberdeen and Abrdn, is a global investment company helping its clients to save and invest for their futures. It operates three businesses - Investments, Adviser and Personal - and has been operating since way back in 1825.
Nowadays, atop its investment and advice services, the company delivers two platforms for financial advisers. The first, Wrap, enables users to build and manage portfolios for each client. The second, Elevate, encompasses a suite of tools for advisers to save time and make sure their clients are informed.
Over the years, the company has continued to improve its offering, for example by making it simpler, more data-led and to require less admin. This suggests that Aberdeen is keen to keep pace with tech developments across the investment space and position itself as an innovator.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Salary sacrifice pension arrangement
- Private health insurance
- Life Assurance
- 40 days holiday if you work full time
- Dental insurance
- Health assessments
- Critical illness cover
- Will writing
- Power of attorney
- Financial Guidance and Advice
- Holiday buy
- Discounted gym memberships
- Cycle to work
- Interest free season ticket loan
- Electric car lease scheme
- Travel insurance
- Personal accident insurance
- Share Plans
- Give As You Earn (GAYE)
- Volunteering
- Long service awards
- Subscription to Interactive Investor
- Subscription to Finimize
- Employee Assistance Programme (EAP)
- Supportive parental leave policies , delivered regionally (e.g. 26 weeks paid leave in UK for primary and secondary caregivers)
- Employee discount site
- Discounted parking
Company HQ
Edinburgh New Town, Edinburgh, UK
Leadership
Jason Windsor
(CEO)Previously CFO at Persimmon Homes, Group CFO at Aviva and was the Managing Director of Morgan Stanley.
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