Support Engineer, Abrdn

Salary not provided

Offers a discretionary performance-based bonus (where applicable)

SQL

Salesforce

Azure

Snowflake

Powershell

Junior, Mid and Senior level

Edinburgh

Savings & investment company

Job no longer available

Savings & investment company

501-1000 employees

B2BInvestingFinancial Services

Job no longer available

Salary not provided

Offers a discretionary performance-based bonus (where applicable)

SQL

Salesforce

Azure

Snowflake

Powershell

Junior, Mid and Senior level

Edinburgh

501-1000 employees

B2BInvestingFinancial Services

Company mission

Helping clients to prepare for the future

Job

Company

Role

Who you are

This role is ideal for someone who enjoys solving problems, supporting users and learning modern technologies in a hands‑on environment
This role requires strong technical skills, problem-solving ability, and excellent communication skills
Solid experience in application support and troubleshooting across multiple platforms
Working knowledge of Azure, SQL, and scripting (PowerShell or similar)
Familiarity with CI/CD pipelines and DevOps practices
Strong problem-solving skills and ability to work independently
Excellent communication and stakeholder engagement skills
Exposure to testing frameworks and automation tools (desirable)
IT certifications such as ITIL Foundation, Microsoft Azure Fundamentals, or similar are advantageous

What the job involves

We are looking for a proactive, curious and client‑focused Support Engineer to join our Client Technology team at Aberdeen
The client tribe technology are the shop window for our clients and strive to deliver exceptional client experience every day
Your work will help keep our digital estate fast, secure and reliable
You will have the opportunity to rotate across squads, learn our platforms (including Azure, Snowflake, Salesforce, Sitecore), and build real‑world skills that set you up for a future path in technology
As a Support Engineer, you will provide advanced 2nd line technical support across multiple squads, ensuring timely resolution of incidents, proactive assistance with BAU changes, and contributing to continuous improvement initiatives
Take ownership of escalated incidents and recurring issues, performing root cause analysis and implementing permanent fixes
Act as an escalation point for Career Level 1 engineers and mentor them on troubleshooting techniques
Lead implementation of approved changes, including configuration updates and minor enhancements
Perform functional and regression testing; contribute to test automation initiatives
Maintain and optimise Azure DevOps pipelines; assist with scripting and automation for deployments
Support environment readiness and release governance
Design and implement small-scale enhancements or scripts to improve operational efficiency
Contribute to internal tooling for monitoring, reporting, and process automation
Collaborate with engineers on minor feature development or bug fixes within supported applications
Access & Security
Manage complex access requests and ensure compliance with security standards
Actively participate in squad ceremonies (stand-ups, sprint planning, retrospectives) and contribute to delivery planning
Own documentation updates in ServiceNow and SharePoint; publish knowledge articles
Maintain Tribe SharePoint and Viva Engage pages for stakeholder visibility

Application process

End Date: November 2, 2025

Our take

Abrdn, formerly known as Standard Life Aberdeen, is a global investment company helping its clients to save and invest for their futures. It operates three businesses - Investments, Adviser and Personal - and has been operating since way back in 1825.

Nowadays, atop its investment and advice services, the company delivers two platforms for financial advisers. The first, Wrap, enables users to build and manage portfolios for each client. It also includes SIPP drawdown capabilities - which means advisers can choose the best platform charges when client assets are at their highest. The second, Elevate, encompasses a suite of tools for advisers to save time and make sure their clients are informed.

In 2023, Abrdn announced "adviserOS", which represents an upgrade to their platform offerings. There is limited information to go on, but the company claims this new venture will be simpler and data-led, as well as require less admin. It will be interesting to see if this new release keeps pace with tech developments across the investment space and allows abrdn to continue as an innovator.