Channel Partnerships Delivery Manager, ServiceTitan
$136.6-182.6k
+ Annual bonus and equity
All-in-one operating platform for trades
Job no longer available
All-in-one operating platform for trades
1001+ employees
Job no longer available
$136.6-182.6k
+ Annual bonus and equity
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- Balancing both hard and soft skills, the Channel Delivery Manager is equally at ease building a complex integration roll-out model as they are presenting a business case to an executive audience
- The ideal candidate will have direct experience collaborating with the right external and internal partners to manage the end-to-end roll-out of a partner-enabled solution
- This individual will have a well-rounded background -- including strategic thinking, data analysis, and program management -- potentially drawing from a wide array of previous roles such as Business Operations, Management Consulting, Business Development, or Product Management
- You are a talented and experienced team player interested in shaping company strategy and helping ServiceTitan increase its market leadership in a massive and growing set of global industries
- 8+ years of relevant work experience
- Bachelor's Degree; MBA or equivalent experience preferred
- Ability to source, design, negotiate and implement net-new partnerships
- Foundational understanding of integrations and how they interact through APIs
- Experience in developing and presenting a business case to persuade senior stakeholders into taking a recommended action, including creating financial support, generating data-driven insights, and telling a compelling story
- Ability to work autonomously, to meet tight deadlines, and to thrive in a fast paced environment with shifting priorities
- Demonstrated excellence in cross-functional verbal and written communication, with the ability to simplify and explain complex problems to stakeholders of all levels
- Excellent organizational skills with a demonstrated ability to multitask and handle multiple priorities appropriately
- Comfort in absorbing an unstructured set of thoughts and developing a strategic vision to execute
- High motivation, initiative and positive attitude
- Exposure to Accounting or ERP applications (e.g., QuickBooks, NetSuite, SAP products, IntAcct, etc.), their functionality, and workflows preferred
- Knowledge of Trades Industries preferred
What the job involves
- About this Team: Channel Partnerships is the tip of the Business Development spear
- We are a highly strategic team responsible for assessing, validating, building and launching new business opportunities to accelerate growth at ServiceTitan while making a meaningful impact to our customers
- Specifically, Channel Partnerships bolsters ServiceTitan’s Sales organization by building and managing a network of alliance partnerships that drives indirect sales outcomes, extending ServiceTitan’s market reach, expanding our product suite, and accelerating the creation of new logo acquisition opportunities
- We've driven exponential revenue growth and will be instrumental in continuing that trajectory through 2025 and beyond
- At ServiceTitan, our goal is to build innovative products, provide extraordinary services & become THE operating system of the Trades industries
- About this Role: The Channel Delivery Manager is critical to the successful roll-out of any partner-enabled solution at ServiceTitan
- In this role, you will work alongside technical and business stakeholders to bring to market any productized integration or enhancements of our most strategic channel partners
- Additionally, you will help build and support the roll-out of the Channel Partnerships program infrastructure, building and improving the team’s key processes of a partnership lifecycle, including new partner discovery, contracting, onboarding, and ongoing support
- This role will focus on integrations and partnerships within our Accounting, Association, and Supply Chain functions but can span across all partner categories capable of supporting our overall channel strategy
- These partnerships and integrations are critical to our ability to acquire and keep customers, by preserving continuity within their day-to-day operational workflows and complementing ServiceTitan’s suite of best-in-class capabilities
- You'll manage the entire lifecycle of an integration end-to-end, including identifying a use-case, building a business case, evaluating partner candidates, negotiating deal terms, launching and program managing roll-out, enabling internal and external teams, and bringing the integration to market
- Project manage the delivery of technical integration solutions, from scoping requirements to supporting customer betas and GAs
- Liaise with ServiceTitan Product and customers on opportunities to differentiate integration solutions and improve adoption
- Work alongside ServiceTitan R&D and Technical Writers to enable internal teams and educate customers and partner customer facing teams on new features & functionality
- Develop a deep understanding of customer needs, identify gaps in core product functionality, and identify the right set of integrations and accompanying enhancements
- Collaborate with leaders across ServiceTitan’s Product, Sales, Success, and Support organizations to understand and influence ServiceTitan’s product roadmap and inform our partnership and integration strategy
- Help scale the team and our supporting partner programs by building automation into the team’s internal (e.g. , tracking performance metrics, collecting rebates, etc.) and external (e.g. , new partner discovery, onboarding, etc.) processes
- Collaborate with ServiceTitan R&D and App Marketplace Team in streamlining the processes to activate a customer onto an integration and onboard a partner into the channel partner ecosystem
- Work alongside ServiceTitan R&D to build a partner-facing portal that houses all the assets required for a partner to stand up integrations with supply chain (e.g. , OEM, supplier, distributor) and accounting partners (e.g. , ERPs, System Integrators, iPaaS)
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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