Technical Account Manager, SecurityScorecard
$110-140k
+ Stock Options
Cybersecurity ratings & risk management
Open for applications
Cybersecurity ratings & risk management
501-1000 employees
Open for applications
$110-140k
+ Stock Options
501-1000 employees
Company mission
SecurityScorecard's mission is to make the world a safer place by transforming the way organizations understand, mitigate, and communicate cybersecurity risk to their boards, employees, and vendors.
Role
Who you are
- Bachelor's degree in Computer Science, Information Technology, or related field
- 5+ years of experience in a technical account management or customer success role within the cybersecurity industry
- Strong understanding of cybersecurity concepts, technologies, and best practices
- Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical stakeholders
- Demonstrated ability to manage multiple client accounts simultaneously, prioritize tasks, and meet deadlines
- Experience with CRM systems (e.g., Salesforce) and proficiency in using collaboration tools (e.g., Slack, Zoom)
- Highly organized, detail-oriented, and customer-focused mindset
- Ability to work independently and collaboratively in a fast-paced, dynamic environment
- Certifications such as CISSP, CISM, or CISA are a plus
What the job involves
- As a Technical Account Manager at SecurityScorecard, you will serve as a trusted advisor to our clients, ensuring they derive maximum value from our platform and services
- You will be responsible for managing the technical aspects of client relationships, understanding their unique business requirements, and providing tailored solutions to address their cybersecurity challenges
- Serve as the primary point of contact for assigned clients, building strong relationships and understanding their technical and business objectives
- Conduct onboarding sessions to ensure smooth integration of SecurityScorecard's platform with clients' existing systems and workflows
- Collaborate with clients to develop customized solutions and strategies that align with their cybersecurity goals and regulatory compliance requirements
- Provide technical guidance and support to clients, troubleshooting issues, and resolving inquiries in a timely and efficient manner
- Proactively monitor clients' security ratings and performance metrics, identifying potential risks or areas for improvement
- Act as a liaison between clients and internal teams, advocating for client needs and ensuring timely delivery of services and support
- Deliver regular reports and updates to clients, highlighting key insights, trends, and recommendations to enhance their security posture
- Stay informed about industry trends, emerging threats, and best practices in cybersecurity to provide proactive guidance and recommendations to clients
- Collaborate with Sales and Product teams to identify opportunities for upselling or cross-selling additional products and services to existing clients
- Continuously strive to improve customer satisfaction and loyalty through proactive communication, responsiveness, and delivering value-added services
Our take
Organizations understand the value of data and the value of business partnerships that will help them leverage it. However, involving more companies increases the risk of vulnerabilities, and therefore costly data breaches. SecurityScorecard is a cloud-based enterprise SaaS solution that helps organizations assess and manage cybersecurity risks, offering analyses of potential partner companies using A-F security ratings.
SecurityScorecard looms over its competitors as it covers millions of companies, offering near-instant cybersecurity analyses and an array of capabilities. It has a large, global, and big-name customer base, including 9 of the top 10 pharmaceutical companies and 9 of the top 10 banking institutions, and it is likely to go public in the next few years.
It has both developed and consolidated an impressive lead in a sector that will continue growing and rewarding cutting-edge security solutions. It looks set to remain an industry leader with demonstrable, accessible, and highly attractive customer offerings. In 2024, this included a supply chain cyber risk management platform - MAX - which is driving record revenue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
62% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2021
$180m
SERIES E
Jun 2019
$50m
SERIES D
Total funding: $294.4m
Company benefits
- Stock options
- 12 weeks of paid maternity leave / 4 weeks paid paternity leave
- Work from home opportunities
- Medical, dental, and vision coverage
- Unlimited PTO
- 401K
- $3k annual education stipend per employee
- Full access to our learning platform and company professional development events
- Up to $10K referral bonus
Company values
- Solutions focused
- Customer centric
- One Scorecard
- Resilient
- Embody #SecurityDNA
Company HQ
Midtown South, New York, NY
Articles
Leadership
Aleksandr Yampolskiy
(CEO)Worked at Oracle and Goldman Sachs, before serving for 2 years as CISO of Gilt Group. Founded NYC Technology Startup, Meetup, in 2012 and then worked as CTO of Cinchcast.
Sam Kassoumeh
(COO)Progressed from Technology Compliance Manager to Head of Security and Compliance at Gilt Groupe within 4 years, and worked as Cyber Security Advisor for Billy.
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