Senior People Partner, Cleo AI
+ Equity
AI personal finance assistant
Be an early applicant
AI personal finance assistant
201-500 employees
Be an early applicant
+ Equity
201-500 employees
Company mission
To change the world’s relationship with money.
Role
Who you are
- You have 4+ years of experience working in a People Partner role within a fast growth, technology-led organisation, ideally supporting multiple geographies
- Experience with Executive Coaching would be a great advantage but not essential
- You have hands-on experience managing complex employee relations and case management, including knowledge of UK employment laws and regulations
- You have great attention to detail, a passion for delivering great customer experience and you can spot an opportunity to improve a process at a mile off
- You will be experienced in handling sensitive matters with tact and diplomacy, you are comfortable having difficult conversations, working professionally and discreetly with sensitive information
- Both the what and the how are important to us - explaining requirements/processes is key, but first comes the critical step of gaining buy-in from your stakeholders. Therefore, you'll have strong interpersonal and stakeholder management skills, building strong relationships with trust & confidence, as well as having the ability to influence
What the job involves
- We're looking for an experienced Senior People Partner to join our Partnerships team. You'll collaborate closely with the wider team and the Head of People Partnerships, supporting all aspects of the People Agenda
- As a Subject Matter Expert in Marketing, Growth, Design, Finance and Operations departments you'll provide consultative advice to leadership, tailored coaching, drive positive change, and lead on complex Employee Relations matters
- You will also play a role in company-wide people initiatives, including learning and development, employee engagement, and performance management
- You'll partner with the Marketing, Growth, Design, Finance and Operations business areas to align their people strategies with the goals of those business areas, becoming a trusted, expert advisor
- You'll administer key company wide programs like the Talent Review Cycle and Talent Check Ins, supporting data collation and integrity, fostering a culture of high performance and growth
- You'll manage employee relations, providing expert support and recommending appropriate actions to address queries or problems. Proactively reviewing data to spot employee relations trends and suggest solutions, coaching Managers to tackle issues early on
- You'll work closely with client groups on engagement data, supporting positive advancement and wider company initiatives. Reviewing engagement over time and conducting 121s and group forums during onboarding and exit points
- You are able to provide tailored coaching to help up skill our leaders in a meaningful way
- You will be accountable to deliver tangible impact to your business areas: regretted attrition, engagement scores, organisational health and performance are all metrics you will be measured on, and that you should always have front of mind
- You'll create and deliver Learning and Development initiatives to enhance skills across the organisation
- You'll ideate and execute key work streams and projects within the People Roadmap, autonomously and collaboratively
- You'll be a valuable support and subject matter expert to various teams within the People department, addressing queries and challenges
Our take
People are increasingly not satisfied with the products being offered by traditional banks, which have proven slow to react to the needs of younger consumers who expect more from their everyday experiences.
Cleo was one of the first companies to make great use of chatbots that sit within Facebook's messenger app. This chatbot-first approach and Gen Z user base have given it strong virality. It now has millions of registered users, 99% of which are based in the US, leading to a decision to take a year break from the UK market to focus on its US Gen Z customers. And after a successful year in the US its now eyeing up a return to the UK.
Its Series C funding will help the company to double down in the US, where it will make a significant increase in employee headcount, and enable Cleo to maintain and expand its service during an economic downturn.
Financial advice delivered via bots is a crowded space, so Cleo benefits from having a strong brand presence. It has gone for very bold, fun, Gen Z-focused messaging which helps it to stand out from competitors such as Emma, Plum, and Chip.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jun 2022
$80m
SERIES C
Dec 2020
$44m
SERIES B
Total funding: $137.5m
Company benefits
- Learning and development
- Mental health support
- Agile working
Company values
- Make it Happen
- No bullsh*t
- Learn at Speed
- Bring Good Vibes
Company HQ
London, UK
Leadership
Barnaby Hussey-Yeo
(Founder & CEO)Previously a Data Scientist at Wonga, one of the companies that pioneered the smart use of data for loan decisions. Joined Entrepreneur First where Cleo was formed.
Diversity, Equity & Inclusion at Cleo AI
Annie Jackson (Head of Talent )
- We’ve set up an internal committee of truly passionate people that are dedicated to ensuring Diversity and Inclusion is embedded in how we all operate as a team. We agree on meaningful actions, and get on with implementing them. We have three main focuses right now, which are:
- 1) Improving SocioEconomic diversity across the company
- 2) Increasing the number of women in Leadership roles
- 3) More community outreach
- Check out our 2022 Diversity and Inclusion report, here: https://web.meetcleo.com/blog/cleo-diversity-equity-and-inclusion-report-2022
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