Sales Operations Analyst, Clover Health

• You have three to five years in sales operations, revenue operations, business operations, or a similar analytical operations role
• You demonstrated ability to own a recurring operational process end to end, including but not limited to: accuracy, deadlines, and follow-through
• You have genuine care about data accuracy in a system of record, and the judgment to know when to escalate rather than guess
• You have clear written communication skills
• You have a hunger for owning a process, optimizing it, and continuously improving it as business needs direct
• You have medicare Advantage, health insurance, or another CMS-regulated environment

Desirable

• Sales Operations at Clover keeps our Medicare Advantage broker and agent channel running. The core function of this job is to support Clover Health's agent/agency contracting needs, and through that work you own our Sales Playbook, internal reporting, and process improvement across the function
• It is a broad seat. You will work directly with the Senior Manager of Sales Operations and have visibility across the entire sales organization, because almost everything in the channel touches this role at some point. If you understand how a Medicare Advantage distribution channel works end to end, there is not a better seat for it
• Own agent and agency contracting. You are the first point of contact for contracting questions from agents and agencies. This includes onboarding new agencies, running the annual contracting cycle update, and maintaining accurate, up to date records year-round
• Own readiness and vendor support. You coordinate onboarding and data compilation for sales platforms and support those relationships day to day
• Own performance reporting. You own our Sales Ops reporting - from advanced Google Sheets to SQL skills to leveraging AI to support our various dashboards and ad-hoc analysis requests
• Own enablement and process. You maintain our sales playbook, support our remote sales platforms, handle operational onboarding for new sales hires, and own process documentation and improvement across the sales operations function. You are excited to leave your mark and improve how the function operates with a data-driven lens