Market Manager, Airbnb

• 6+ years of experience in account management, partner support, and/or sales, with 2+ years in the hospitality/travel industry preferred
• Fluency in German and English is required
• Willingness to travel regularly to your assigned market (1-2 times per quarter)
• Proven track record in managing a leads pipeline and/or book of business
• Proficiency in CRM software (Salesforce, Mixmax a plus) and managing core objects (leads, opportunities)
• Excellent communication and presentation skills, with the ability to engage clients via Zoom, Email, and In-person
• Strong quantitative skills, with the ability to interpret and apply data effectively
• Ability to work strategically and tactically, managing time, priorities, and deadlines in a dynamic, fast-paced environment

• Airbnb is seeking a Market Manager, DACH, with a primary focus on Germany, to support and grow our network of Hosts and Partners. This role will be part of the Supply – Stays team and report to the Territory Manager, DACH/CEE. Based in our Berlin, Germany office, this position requires on-site presence
• As a Market Manager, you will be responsible for managing a portfolio of professional Host accounts and ensuring a high-quality, competitive supply of stays in DACH & CEE
• You will play a key role in strengthening Airbnb’s market presence by fostering strong relationships with Hosts and Partners and collaborating with cross-functional teams as the local in-market expert
• With a deep understanding of Airbnb’s mission and values, you will drive market success through strategic host relationship management, optimizing supply quality, and ensuring that Airbnb’s offerings remain competitive and aligned with guest expectations
• Additionally, you will develop and implement localized supply strategies to enhance Airbnb’s presence in both established and growth markets, securing long-term success for Hosts and Airbnb alike
• Build and manage professional host account relationships within the DACH territory
• Directly manage accounts to meet and exceed quarterly/annual sales goals. This includes holding optimization calls and business reviews with your clients as well as representing Airbnb in external meetings with Professional Hosts
• Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales
• Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients
• Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders
• Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners
• Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance
• Work cross-functionally with public policy, legal, communication and customer support teams to ensure our long-term market success
• Engage an entrepreneurial mindset to autonomously design, develop and execute bespoke engagement initiatives for the assigned territory

• Paid volunteer time
• Health food and snacks
• Generous parental and family leave
• Learning and development
• Annual travel and experiences credit

Total funding: $3.8bn

When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.